Sorcery Beta Preconstructed Decks Box

ORDER PROCESSING:

Please allow 1-3 days to process your order. Expect an email within that span of time to let you know your order is on the way. This email will contain a tracking number as well as an order number. Please check the tracking number to see the status of your order.

$50+ FREE SHIPPING:

On all orders over $50+ (unless a product prohibits such shipping in which case it will be mentioned in the description of the product) you will receive a standard shipping option for free. This option will pop up automatically at check out if your order meets the requirements. This offer is subject to change.

DOMESTIC AND INTERNATIONAL SHIPPING RATES AND ESTIMATES:

Domestic Shipping charges for your order will be calculated and displayed at checkout. This calculated option can be more or less than exact rates due to package box size differences during calculation.

For International Shipping we go by a flat rate system. You will be charged a certain cost depending on the weight of your package. This cost reflects an estimated overall international shipping cost by us, and actual shipping rates may be more or less depending on the country you are from. We go by an estimate to simplify the process. This estimate also takes into account shipping and handling costs. Canada and Mexico flat rate costs are cheaper due to proximity to us. The carrier and shipping service we use will be left to our discretion and may vary by country. International shipping typically takes 7–21 business days. Some destinations may experience delays up to 4 weeks due to customs and local delivery conditions

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cold Foil Heroes is not responsible for these charges if they are applied and are your responsibility as the customer.

For International Orders, we will not intentionally under-declare the value of a package or declare the package as a gift for the express purpose of avoiding import duties, fees, and/or taxes.

REFUNDS,, RETURNS AND EXCHANGESWe accept returns up to 48 hours after delivery, if the item is unused and in its originalcondition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at ColdFoilHeroes@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at ColdFoilHeroes@gmail.com

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Return requests will be considered on a case-by-case basis. We have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase.

Items such as Preorders, Singles, Factory-Sealed Products, and Booster Packs cannot be returned due to the ever-changing market. Everything besides these items is eligible.

To start a return, you can contact us at coldfoilheroes@gmail.com. When making a return request please provide your Full Name, Order Number, and the reason for the return.If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at coldfoilheroes@gmail.com.

Cancellations

Cancellations are possible on all orders before fulfillment. Preorders can also be cancelled but you may incur a 10% cancellation fee. Please contact us at coldfoilheroes@gmail.com to inquire about a cancellation. In the event an order is not able to be fulfilled and is canceled by us, you will receive a notification email as well as a full refund.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send an email with a description and picture of the product's damage and we will go from there. Contact us at coldfoilheroes@gmail.com.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us coldfoilheroes@gmail.com.

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