SIA Ring Sizer

We accept returns within 7 days of delivery, for non-custom jewelry only.

To qualify for a return:

•Items must be unworn, with no signs of wear or damage

•Items must be returned with original packaging

•Return shipping within Hong Kong will be covered if requested within the 7-day period

Please note:

•Shipping fees are non-refundable

•International orders are final sale and not eligible for return, exchange, or resizing

•Partial returns are not accepted (e.g. returning only a chain or pendant from a full necklace)

•Refunds are typically processed within 10 business days, with credit card refunds taking up to 10 business days to appear on your statement

To initiate a return, please contact us via WhatsApp at +852 5540 0709 or email info@siajewelry.co within 7 days of receiving your order.

Exchanges

We accept exchanges within 7 days of delivery, for eligible items in original, unworn condition.

Exchange guidelines:

•One-time exchange is available for necklaces, bracelets, and rings of the same metal type and stone, subject to availability

•For rings, we offer one-time complimentary resizing for sizes up to US 7; sizes above US 7 may incur additional charges

•Custom-sized or resized items are not eligible for return or further exchange

Please note:

•We cannot accept exchanges for earrings or piercing jewelry due to hygiene reasons, unless they are faulty

•Return shipping within Hong Kong is covered for eligible exchanges requested within 7 days of delivery

•International orders are not eligible for exchange or resizing

To request an exchange, contact us at +852 5540 0709 or info@siajewelry.co within 7 days of receiving your order.

Bespoke & Customized Orders

Please note that all bespoke, made-to-order, and personalized items — including custom designs, engraving, and sizing — are final sale and not eligible for return or exchange.

Deposit Policy

Deposits placed for bespoke orders or diamond sourcing are non-refundable, as they are used to secure your selected materials and cover consultation and sourcing efforts. This policy helps protect both our clients and our studio’s resources. By placing a deposit, you agree to these terms, which are also outlined on our website.

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