PRO Classics

The Original MakeUp Eraser® Shipping Policy

Thank you for choosing The Original MakeUp Eraser®. We're delighted to offer shipping services that cater to our customers worldwide. Below, you'll find detailed information about our shipping practices, designed to ensure a smooth and satisfying shopping experience.

Shipping Rates & Delivery Times

Our shipping fees are calculated based on the destination and the weight of your package, ensuring you receive the best rate possible. Here's a quick guide for our USA customers:

- First Class Shipping: For packages under 1 lb, rates range from $3 to $7. Delivery is expected within 3-5 business days.

- Priority Mail: For packages weighing 1 lb or more, shipping starts at $7, with delivery within 2-3 business days.

Please note, these timelines are estimates and do not include a 3-business day window needed for packaging and processing your order with USPS. While we strive to meet these delivery times, please understand that actual delivery dates cannot be guaranteed.

Shipping Costs

Be aware that shipping costs are non-refundable. This policy applies regardless of the situation, including but not limited to returns, exchanges, or delivery issues.

Package Delivery

In instances where tracking information indicates that your package has been delivered but you haven't received it, we kindly ask that you wait an additional 2-3 business days. During this time, please check with neighbors, family members, or others who might have accepted the package on your behalf, and contact the carrier for more information. If the package remains missing, reach out to our customer support team at MakeUp Eraser within five (5) business days for further assistance.

International Shipping & Import Taxes

We are pleased to offer international shipping to many destinations around the world. Please note that duties and import taxes are not included in the price of your order or the shipping cost. These charges, if applicable, will be calculated and displayed at checkout.

By proceeding with your purchase, you agree to pay any additional fees, duties, and import taxes that are required by your country’s customs authorities. Failure to pay these fees may result in your package being held at customs or returned to us. We are unable to refund any shipping costs for returned packages due to unpaid duties or taxes.

If you have any questions regarding duties and taxes, please contact your local customs office for more information before placing your order.

Incorrect Shipping Addresses and Lost/Stolen Packages

Accuracy is key when entering your shipping address. Unfortunately, we cannot offer refunds or reship orders if a package is delivered to an incorrect address provided by the customer. Similarly, we are not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. Orders marked as delivered by the tracking information will not be eligible for refunds under these circumstances.

We're here to help make your shopping experience as seamless as possible. If you have any questions or need further assistance with your shipping needs, please don't hesitate to contact us at sales@makeuperaser.com.

The Original MakeUp Eraser® Returns & Exchanges Policy

Thank you for choosing The Original MakeUp Eraser®. Your satisfaction is paramount to us. On the rare occasion that you're not entirely pleased with your purchase, we're here to help. Our commitment to quality means we stand firmly behind our products, offering a 100% money-back guarantee for items returned within 30 days of purchase. Please note, original shipping and handling charges are non-refundable. If you believe your item does not meet our described standards, reach out to us at sales@makeuperaser.com.

Final Sale Items:

Please be aware, all package-free styles are considered final sale and are not eligible for returns or exchanges.

Returns/Exchanges Process:

To initiate a return or exchange, please obtain authorization from The Original MakeUp Eraser® team by contacting us in writing before sending any items back. Returns or exchanges must be requested within 30 days of the original purchase date.

Contact Customer Service:

- Email: sales@makeuperaser.com

- Business Hours: Monday-Friday, 9:00 AM to 5:00 PM MST

Important Return Information:

- Unauthorized returns (those not pre-approved by our Customer Support Team) will be refused and sent back to the sender.

- Once authorized and received, we will process your exchange or refund. Refunds are issued to the original payment method and typically completed within one week of receiving the returned item(s).

Free Gifts With Purchase:

Items received as a 'free gift with purchase' are not eligible for refunds or exchanges. To qualify for a full refund on returned orders, all promotional items must also be returned.

Responsibility for Delivered Products:

We are not liable for packages that are lost or stolen after delivery. Please ensure a secure delivery location is provided for your order.

Damaged, Defective, or Missing Products:

- For damaged or defective items, please inform us within five (5) business days of delivery. We will arrange for the item to be returned at our expense and dispatch a replacement promptly. Do not dispose of any part of the product or packaging until we provide further instructions.

- If your order fails to arrive or is incomplete, report this to our Customer Service within five (5) business days from the expected delivery date.

We value your business and are committed to ensuring a seamless shopping experience. For any further assistance, please don't hesitate to get in touch with our Customer Service team.