Laurel Angle Dining Table

At Haiku Designs, 100% Customer Satisfaction is our priority. Our staff works exceptionally hard to ensure that every order arrives at your home in a timely manner and in perfect condition. Here at Haiku we feel passionately about providing our esteemed customers with the personal service only small guys are capable of. Please let us know how we can best serve you and make your shopping experience with us the best possible!

*Free shipping is limited to the Continental United States. All orders placed with shipping addresses located in Canada, Alaska and Hawaii will be followed up with a shipping quote to be confirmed by the client. Once the shipping cost is confirmed, the order will be processed.

**White Glove Assembly, Threshold and Room of Choice can be added to almost any order. Choose "White Glove: Contact Me" at checkout, and we'll reach out to you with a quote based on your items ordered and the location we're delivering to. You can accept or deny the service once the quote is provided for you.

Step 1: Placing your order

When you place an order with Haiku, you have the opportunity to select between our delivery services. Just in case you didn't already know, all furniture items over $199 ship for free in the continental US! Our support team will review your order for any discrepancies and contact you when necessary to confirm your purchase. Next, we forward that information to the manufacturer to start construction on your exquisitely selected pieces.

Step 2: Order is Assembled

Most of our items ship within 1-2 weeks, however many of our items are made to order and artfully handcrafted. As a result, lead times may vary from piece to piece. It is during this waiting period that we encourage our customers to contact us with any changes to shipping or to notify us of any special instructions. Special requests after your item has been shipped may result in added charges.

Step 3: Order is ready to ship

Once your order is ready to be shipped, an email will be sent out to you containing important information and receiving instructions. The delivery concierge will also follow up with a phone call to ensure all the information in the email was understood and answer any questions you may have about your upcoming delivery. Please note, an adult (18+) must be present to sign for the delivery, and they should be aware of the delivery instructions.

Haiku Designs provides free standard shipping on all items; however, should you prefer expedited shipping or White Glove delivery please let us know and we will provide you a price estimate. For most of our products, standard shipping is freight, “Residential Front Door” delivery. For homes this means front door of your house, while for apartments this means first-floor apartment building entrance. White Glove delivery is a full-service, furniture delivery experience in which your pieces are placed in the room of your choosing, fully assembled, and the packaging is completely removed.

**White Glove Assembly, Threshold and Room of Choice can be added to almost any order. Choose "White Glove: Contact Me" at checkout, and we'll reach out to you with a quote based on your items ordered and the location we're delivering to. You can accept or deny the service once the quote is provided for you.

Step 4: In transit

Once your order arrives at the final delivery terminal, the specific carrier handing your item(s) will contact you directly to schedule residential delivery. If you have any specific instructions or delivery restrictions, please let the carrier know. The Shipping Email contains the necessary contact information. Please note, deliveries are made during regular business days/hours: Monday-Friday, 9am-5pm.

Step 5: Delivery!

Your new, beautiful pieces are arriving! For freight shipment orders, the items will be delivered at the “Residential Front Door”. If you require delivery beyond the threshold of your home you must notify us of these needs when the order is placed. We can arrange anything from bringing your items into the home, all the way to complete set up and removal of any refuse- aka White Glove delivery. Again, the shipment must be inspected and signed for, therefore an adult (18+) must be present to accept the shipment. Once you complete your inspection of the delivery, the shipper will ask you to sign the Proof of Delivery Receipt, and voila! The delivery is complete. Please be aware that all non white glove freight shipments come on a pallet that will not be removed upon delivery.

International Deliveries

We are currently only shipping products to Canada. We are working hard to find a way to expand to more countries. Canadian customers should place the order and select the Canada shipping option. We will calculate the most economical shipping charges and your delivery concierge will reach out to you with options. With your approval, we will process the order and ship your furniture. Any import fees, duties or taxes charged by the country of Canada are the customers responsibility. We can not project these costs as they are in constant fluctuation. Please consult a local outlet to identify what these fees may look like for you.

Returns, Damaged Shipment

We go to great lengths to ensure products arrive in perfect condition, but unfortunately sometimes dents or scratches occur. Inspect your delivery carefully for any missing items, dents, tears, or holes in the boxes. Note any and all imperfections on the Proof of Delivery Receipt and take pictures of the affected areas. Even with damages, it is important to accept the delivery, as refusing the shipment can result in redelivery charges.

Haiku Designs insures all shipments. For returns or replacements please email us about issues with your delivery, including pictures. Be sure to reference your invoice # in the subject line of the email. Our support staff will file, coordinate and replace all damaged pieces, provided that damage or missing items were notated on the Proof of Delivery Receipt. Be sure to contact us in a timely fashion- all claims must be made within 48 hours of receipt of the goods.

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Our Guarantee To You

Your satisfaction is very important to us and Haiku Designs takes every effort to ensure our customer’s complete satisfaction on each and every order.

We do understand that “stuff happens” and things change. We have policies in place to assist you if something comes up, or something less than perfect happens. All orders should be a win/win in the end and we hope that you’ll find the following guidelines amicable to your needs should something out of the ordinary arise.

Canceled, Returns, Damaged Orders Policy

Canceled Orders

Most Orders can be canceled up until the time of shipment for a full refund, with the exception of Copeland, West Bros and Saloom, as these are made-to-order products or custom designs. All Copeland, West Bros and Saloom products may only be canceled up to 10 days after the order is placed. Orders for items created by these brands (Copeland, West Bros and Saloom) will be subject to cancellation fees totaling all actual costs incurred by Haiku Designs and restocking fees up to 20% of the retail price. Any custom sofas from Innovation Living may not be canceled after the order is processed. The orders are made to the exact specifications of the customer and therefore will be charged in full when processed and may not be canceled. Please contact us at 1-800-736-7614 for further information, or to notify us if something extraordinary has happened, and affected your need/want for the items ordered.

An order is considered “shipped” after it has left the stocking warehouse. Shipped orders that a customer wishes to cancel are treated as returns and subject to the same return policy.

Any order canceled after it has left the shipping warehouse will be refunded the remainder of the purchase price less all shipping fees incurred as a result of the order, as well as a 20% restocking fee. This includes the original shipping cost as well as any additional cost to get the item back to the warehouse.

In addition, the customer is responsible for any storage fees, restocking fees, and added shipping costs accumulated as a result of the customer choosing to refuse delivery or otherwise being unavailable to accept delivery.

Returns

If you are unhappy with your purchase you can feel free to send it back to us. Any non-custom order can be returned within 60 days of delivery for a refund of the purchase price less the original freight or ground shipping costs. Return shipping arrangements and return shipping charges are the responsibility of the customer.

Any item being returned must be in new condition and in its original packaging. The customer assumes responsibility for the return of the product in new condition. If a product is not returned in new condition (without prior authorization), a refund will not be issued.

A restocking fee may be charged for all returned products, whether shipped Freight or Ground. Returned products must include all parts, hardware, etc. Refunds, after any accumulated fees, will be issued to the original payment method (Credit Card, PayPal or Affirm) within 7 days after return and inspection of the product. For check and money orders, a refund check will be sent to you.

Custom made orders (Copeland, West Bros and Saloom) are not eligible for return.

Used mattresses are ineligible for return or refund unless covered by the Bed in a Box warranty policy.

Damaged Shipments

In the unlikely event a product is damaged in shipment, you must accept the delivery, make note of the visible damages on the Proof of Delivery (POD) and contact Haiku Designs immediately. It is critical that you make note of any and all damages to the boxes, or visible damage to the items inside them, when you accept the shipment. If the boxes are damaged but complete inspection of the items within is not possible, please notate the POD with such facts (example: 3 boxes are torn and have multiple punctures and holes). Haiku Designs will file and coordinate all damage claims with the shipping carrier. Shipments not noted as damaged on the delivery receipt are not eligible for damage replacement. All damaged claims must be made within 48 hours of receipt of goods, so we are able to submit the claim with the carrier. Damaged goods cannot be returned for credit. Pictures will be requested and are necessary for all damage claims.

Damaged Shipments noted as damaged on the Delivery Receipt will be replaced all, in part, or repaired to new condition, as deemed necessary by Haiku Designs, at no cost to the customer.

All shipping times are approximate. Acceptance of a freight or small package delivery is considered as an agreement to abide by the above stated return policy. On rare occasions such as rural routes, hard to navigate driveways, or out-of-area deliveries, curbside delivery may be the only option.

Please contact our Customer Service Department at support@haikudesigns.com with any questions regarding our return policy or any product return issues.

Shipping Address for Returns (unless otherwise specified, always contact Haiku Designs prior to shipping a return):Haiku Designs Warehouse25977 SW Canyon Creek Rd, Suite JWilsonville, OR 970701-800-736-7614

Warranties

Furniture, Gifts and Accessories

A one year warranty against manufacturer defects is offered on all furniture and accessories.

All furniture and accessories and framed art prints carry a warranty of one year against any manufacturer defects in workmanship or material. This warranty is in effect, beginning with the delivery of the product to the customer's address.

Mattresses and Futons

All mattresses and futons carry a manufacturer's warranty against defects in workmanship and materials. All warranties cover the item or parts to be replaced and not any associated transportation costs, if needed. Warranties start at time of purchase and are non-transferable. Any Law tag must not be removed from the mattress as this label identifies the product regarding warranty.

Haiku Designs will determine if an issue is the result of defects in the workmanship or materials. All warranty issues must be presented with a digital photograph clearly depicting any defect and the original invoice.

As with all premium sleep products, certain body conformity adaptations will take place over time, this does not indicate any type of structural failure and is considered normal use. It is important to flip futons and hybrid futons on a monthly basis for the first few months to ensure evenly distributed compression. We do not warranty our products as a cure for any specific medical condition.

Warranties do NOT cover the following:

•Damage caused by inappropriate foundations

•Damage caused by excess moisture

•Damage caused by excessive weight

•Fabric or other material stains or burns

•Normal Body signatures

•Future firmness preferences

All Warranties

Haiku Designs reserves the right to refuse warranty service when a product is found to be in an unsanitary condition, when the product has been physically altered or when the product failure is due to causes other than defective workmanship or materials. All product warranties are valid only to the original purchaser of the product as indicated on the original sales invoice. The purchaser is the person who has paid for the item.

The terms and service described here and regarding all warranties shall be the consumer’s sole and exclusive remedy.

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