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Thank you for shopping with New Leaf Trade LLC. We strive to get your orders to you as quickly and efficiently as possible.

1. Order Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or tel ephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checko ut.

Standard Shipping: Estimated 3–7 business days (Domestic US).

Expedited Shipping: Available at checkout for an additional fee.

Note: Delivery delays can occasionally occur due to carrier issues or seasonal volume.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

New Leaf Trade LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

New Leaf Trade LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy

We currently ship primarily within the United States. For international inquiries, please contact us directly at info@newleaftrade.com to see if delivery to your location is possible.

7. Contact Information

If you have any questions about the shipping of your order, please contact us:

Email: info@newleaftrade.com

Phone: 716-868-5550

Business Address: 211 Halstead Ave, Sloan, NY 14212

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Shipping Costs

Please note that New Leaf Trade LLC does not provide free return shipping. * Customers are responsible for all costs associated with returning the item to our facility.

Shipping costs from the original order are non-refundable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, like the order number To start a return, you can contact us at info@newleaftrade.com. Please note that returns will need to be sent to the following address: 211 Halstead Ave, Sloan, NY 14212If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@newleaftrade.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 business days have passed since we’ve approved your return, please contact us at info@newleaftrade.com

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