GameSir Nova 2 Lite Wireless Switch Controller Bluetooth Gamepad with Hall Effect for Nintendo Switch, iPhone, Android, PC

At Urbizia, we strive to deliver high-quality products with efficient shipping. Please read our shipping policy for details on processing times, shipping costs, and delivery estimates.

1. Order Processing Time

•All orders are processed within 2-3 business days after careful inspection to ensure quality and accuracy.

•Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Costs & Delivery Times

USA Shipping

Standard Shipping: $4.85.

Delivery Time: 5 to 12 business days.

3. Tracking & Delivery

•A tracking number will be provided via email once your order has been shipped.

•Urbizia is not responsible for delays caused by customs, weather, or carrier issues.

4. Lost, Stolen, or Delayed Packages

•If your package is marked "delivered" but you haven’t received it, please contact the carrier first.

•For lost or delayed shipments, email us at info@urbizia.com , and we will assist you in filing a claim.

5. International Orders & Customs

•Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

•Urbizia is not responsible for delays caused by customs processing.

For any shipping-related inquiries, feel free to contact us at info@urbizia.com .

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At Urbizia, customer satisfaction is our priority. If you are not completely happy with your purchase, please review our Refund Policy below.

1. Returns Eligibility

•You can request a return within 30 days of receiving your order.

•Items must be unused, in original packaging, and in resalable condition.

•Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

•Gift cards

•Personalized or custom-made products

•Items purchased on final sale

3. Refund Process

•To request a return, contact our support team at info@urbizia.com .

•Once approved, ship the product back to us (return shipping costs are the responsibility of the customer).

•After receiving and inspecting the item, we will issue a refund to your original payment method within 5-7 business days.

Shipping Fee will not be refunded.

4. Exchanges

•If you receive a defective or damaged item, contact us within 7 days for a replacement.

5. Late or Missing Refunds

•If you haven't received your refund, check with your bank or payment provider. If there is still an issue, email us at info@urbizia.com .

6. Order Cancellations

•Orders can be cancelled within 12 hours of purchase for a full refund. After that, it may already be processed and shipped.

For any refund inquiries, reach out to us at info@urbizia.com .

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