Wooden Dining Rectangular Table set for 4,Kitchen Dining Table for Small Space,Gray

Thank you for shopping with OE HOME GLOBAL LLC . This Shipping Policy applies to all furniture orders shipped within the United States, compliant with 49 CFR Part 375 (household goods transportation regulations) and state consumer protection laws.

1. Shipping Eligibility

We ship to all contiguous U.S. states (excludes Alaska, Hawaii, Puerto Rico, and U.S. territories). For oversized furniture, additional restrictions may apply based on delivery location access.

2. Carriers & Delivery Time

We partner with trusted U.S. carriers (UPS, USPS, and LTL freight providers) to ensure safe delivery of your furniture:

• Small furniture (e.g., side tables, stools): 3–7 business days via UPS/Ground Advantage (USPS).

• Oversized/bulky furniture (e.g., sofas, beds): 7–14 business days via LTL freight or specialized furniture carriers.

3. Shipping Costs

Shipping costs are calculated based on furniture size, weight, and delivery location, shown at checkout. Free shipping is available for orders over [Amount] (contiguous U.S. only). Additional fees apply for:

• Oversized/heavy items (dim weight surcharges may apply).

• White-glove delivery (assembly, inside placement) – optional add-on at checkout.

4. Order Tracking

A tracking number will be sent to your email once your order ships. You can also track your order via our Shopify store dashboard. All shipments include basic insurance (up to $200) for damage or loss during transit.

5. Damaged/Delayed Orders

If your furniture arrives damaged, missing parts, or delayed beyond the estimated time, contact us within 48 hours of delivery at [Support Email] with your order number and photos of the item/packaging. We will arrange a replacement, repair, or refund per U.S. consumer protection guidelines.

6. Additional Notes

Furniture requires special packaging to prevent damage – we use sturdy, protective materials for all shipments. We do not ship to PO boxes for oversized furniture. This policy is subject to change; updates will be posted on our store.

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Effective Date: [01/01/2026]

We strive to ensure your complete satisfaction with every purchase. This Return & Refund Policy applies to all orders placed through our Shopify store within the United States and is designed to be fair, transparent, and compliant with U.S. consumer protection standards.

1. Return Eligibility & Timeframe

•Returns are accepted within 30 calendar days of the delivery date.

•Items must be unused, undamaged, and in their original packaging with all tags, labels, and accessories intact.

•Used, worn, washed, or altered items will not be eligible for refund or exchange.

•Original shipping charges are non-refundable unless the return results from our error (e.g., wrong item, damaged goods, defective product).

2. Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

•Gift cards

•Clearance, flash sale, and heavily discounted items

•Personalized or custom-made products

•Hygiene and personal care items for health/safety reasons

•Opened software, electronics, or consumable goods

3. How to Initiate a Return

•Visit our returns portal at www.oehomeglobal.com

•Enter your order number and shipping email

•Select the item(s) and reason for return

•Receive a pre-paid return label (for quality-related returns) or a paid label (for customer-choice returns)

•Pack the item securely and drop it off with the designated carrier

•Returns must be shipped within 7 days of label issuance to remain valid.

4. Return Shipping

•Returns due to defective, damaged, or mis shipped items: Free return shipping

•Returns for customer preference (size, color, change of mind): Customer is responsible for return shipping costs, which will be deducted from your refund or charged separately.

•We recommend using a trackable shipping service; we are not responsible for lost or undelivered return packages.

5. Refunds & Exchanges

Refunds: Approved refunds will be processed to your original payment method within 3–5 business days after we receive and inspect the returned item. Please allow additional time for your bank or card issuer to post the credit.

Exchanges: We accept exchanges for the same item in a different size/color (subject to inventory availability). Exchange requests must be made within the 30-day return window.

Store Credit: Available as an alternative to refund upon request.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, contact our support team immediately at Support@oehomeglobal.com with your order number and photos of the item/packaging. We will arrange a replacement, full refund, or store credit at no cost to you.

7. Restocking Fees

We do not charge restocking fees for eligible returns.

8. Contact Us

For questions or assistance with returns:

•Email: jason@oehomeglobal.com

•Hours: Monday–Friday, 9 AM–5 PM EST

•Returns Address: 4388 Shirley Avenue, El Monte, CA 91731

We reserve the right to update this policy without prior notice. Continued use of our store constitutes acceptance of the current terms.

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