Wall-Mounted Kitchen Wrap Dispenser

Welcome to stress-free shipping

At Kovosis, getting your order to you should be the easy part. We keep our shipping simple, transparent, and free on eligible orders — no surprises at checkout, no hidden fees. Here is everything you need to know about how and when your order arrives.

Where We Ship

We currently ship to eligible addresses in the following countries:

•United Kingdom

•United States

•Australia

•Germany

•France

•Italy

•Spain

Delivery availability can vary by product, destination, and carrier. If we are ever unable to ship to the address you provide, we will reach out to arrange an alternative or refund the affected order.

Shipping Timeframes

Processing: Orders are typically processed within 1–3 business days, Monday through Friday. Once your order is confirmed, we get it ready and out the door fast.

Delivery: Shipping usually takes 6–10 business days after processing, depending on your location. You will receive a tracking link as soon as your order is on its way.

Business days exclude weekends and public holidays. During busy periods, launches, or promotions, timelines can run a little longer.

Tracking Your Order

As soon as your order ships, we will send a confirmation email with your tracking number so you can follow it every step of the way. Tracking can take up to 48 hours to become active after dispatch. If you have not received tracking after the expected processing window, check your spam folder and then get in touch — we are happy to help.

International Orders, Customs & Duties

Because we ship to multiple countries, some international orders may occasionally be subject to import duties, customs fees, or local taxes set by the destination country. Where these apply, they are the responsibility of the recipient unless already included at checkout.

A Note on Possible Delays

Once your order is with the carrier, delivery is largely in their hands. Weather, customs inspections, peak-season volume, or an incomplete address can occasionally cause delays outside our control. If anything looks stuck, reach out and we will chase it down with you.

Questions?

If you have any questions about your shipment, delivery, or tracking, our team is here for you. Email us at support@kovosis.com and we will get back to you during our support hours below.

Our Business Information

Store: KovosisBusiness Address: 27925 Beautyview Ln Lot 4, Gravois Mills, MO 65037, United StatesWarehouse Address: 33 Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United KingdomEmail: support@kovosis.com Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM PSTWebsite: www.kovosis.com

Contact - KOVOSIS - Checkout

Our 30-Day Return Promise

We want you to love what you ordered. If something is not quite right, you have 30 days from the delivery date to return it. To be eligible, items should be unused and unworn, with original tags and packaging intact.

Fast, Reliable Refunds

Once your return arrives and passes a quick inspection, we process your refund to the original payment method within 10 business days. Your bank or card provider may need a little extra time to show it on your statement.

For change-of-mind returns, you cover the cost of return shipping. If a return was caused by us — a damaged or incorrect item — we take care of it.

Damaged or Incorrect Items?

Oh no — we never want that to happen. If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery at support@kovosis.com with your order number and a photo or two. We will make it right with a replacement or refund, no hassle.

How to Start a Return

Email us at support@kovosis.com with your name, order number, and the item you would like to return, and we will send you return instructions. Please wait for those instructions before sending anything back.

EU/UK Right of Withdrawal (Distance Selling)

If you are a consumer in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013. This statutory right is in addition to our 30-day return window.

To exercise it, notify us within 14 days of delivery at support@kovosis.com with your order number, and return the goods within 14 days of telling us. We will refund all payments received, including standard delivery costs, within 14 days of receiving the returned goods or proof of return. You are responsible for the cost of returning the goods and for any diminished value from handling beyond what is necessary to establish their nature and characteristics. Some items are exempt, including sealed goods unsealed after delivery for hygiene reasons, personalised items, and perishable goods.

Questions?

We are always happy to help. Reach out to support@kovosis.com during our support hours below and we will take care of you.

Our Business Information

Store: KovosisBusiness Address: 27925 Beautyview Ln Lot 4, Gravois Mills, MO 65037, United StatesWarehouse Address: 33 Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United KingdomEmail: support@kovosis.com Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM PSTWebsite: www.kovosis.com

Contact - KOVOSIS - Checkout