Verbatim BD-RE DL 2-Layer Printable Blu-ray Discs

1. Latest shipping update – May 2026

In May 2026, Kiichin officially introduced two new international shipping methods: ECMS and Yamato International. These new options are designed for larger package sizes and heavier orders while offering more affordable shipping rates compared to many existing delivery methods.

ECMS is a global e-commerce logistics provider suitable for medium-to-large parcels and bulk collectible orders. Supported regions include the United States, Australia, New Zealand, and most Asia countries

Yamato International, part of Japan’s trusted Yamato Transport network, provides reliable international delivery with strong handling support for fragile collectibles and oversized packages across the United States, Australia, New Zealand, and most Asia countries.

Customers can select these shipping methods directly at checkout. After entering the shipping address, eligible shipping options and pricing will automatically appear depending on destination and parcel size.

Important note: If customers choose ECMS shipping, please make sure to enter the correct and complete shipping address in English. In cases where the address is incorrect or delivery cannot be completed, ECMS may dispose of the package without return.

If the order is shipped via ECMS and delivery is unsuccessful, the package will be cancelled and will not be returned to our warehouse. Therefore, in this case, we will cancel the order without issuing a refund.

Please note that this is completely different from our return and refund policy. We do accept returns and refunds if the customer receives the item and finds an issue within 60 days from the delivery date.

2. How We Ship

Orders will be shipped directly from Japan. We usually handle within 5 business days of receiving cleared payment, but please note that it could take longer depending on the product (pre-order or not, rare, out of stock, etc.) and some special circumstances such as National holidays, Sale seasons, etc.

3. Shipping Method at Kiichin

We offer various shipping methods, including standard and express options. The estimated delivery time for each method will be displayed at checkout. The international carriers that Kiichin trusts and delivers their goods to include Japan Post (EMS, Epacket), DHL, UPS, and FedEx.

Shipping Method

Estimated Delivery Time

Maximum Insured Value

Shipping Restrictions

Customs Fees

Tracking Link

Japan Post EMS

6-10 business days

20,000 JPY (Approx. 180 USD)

Products under 2kg only; No shipping to APO/FPO or military addresses

NA

Japan Post

Japan Post Epacket

25-30 business days

6,000 JPY (Approx. 55 USD)

Products under 2kg only; No shipping to APO/FPO or military addresses

NA

Japan Post

DHL

3-7 business days

up to 100,000 EUR

No shipping to PO Box, APO, FPO, or military addresses

Customers in Europe, Canada, and South America may incur additional fees

DHL

UPS

3–7 business days

up to 100,000 USD

No shipping to PO Box, APO, FPO, or military addresses

Taxes and fees may apply for international customers

UPS

FedEx International Economy

6-12 business days

up to 100,000 USD

Certain regulations on supplements and beverages; No shipping to PO Box, APO, FPO, or military addresses

Customers in Europe, Canada, and South America may incur additional fees

FedEx

FedEx International Priority

3-5 business days

up to 100,000 USD

Certain regulations on supplements and beverages; No shipping to PO Box, APO, FPO, or military addresses

Customers in Europe, Canada, and South America may incur additional fees

FedEx

4. Countries we ship to

We ship worldwide, but there are some cases where we are forced to cancel or cannot ship your order due to force majeure circumstances. For example, some countries have strict policies when it comes to importing certain Japanese products, such as UK (eye drop, supplements, beverages, etc.), Mexico, Brazil, Croatia, and others. Additionally, some countries charge high import taxes, like Spain and Turkey which can be over five times the order value or Ukraine due to war. There are also some countries where customs clearance documents are required, such as many South American countries like Peru, Venezuela, Ecuador, Guyana, Suriname, Brazil, Argentina, Paraguay, Uruguay, Chile, Colombia, Bolivia, French Guiana, and the Falkland Islands. Let's reach out to us at “ [email protected] ” for the most accurate and reliable information about shipping to your country or update the latest customs regulations in your country. Read more about VAT and Customs Duty in your country in our Customs Process Policy .

Due to the pandemic (COVID-19), shipping restrictions may vary over time, making it essential to contact us directly for up-to-date information. It is also the responsibility of customers to actively learn about the customs regulations in their country before making a payment decision to minimize their troubles. Besides, please give us feedback on the latest updates on customs regulations. Let's reach out to us at “ [email protected] ” for the most accurate and reliable information about shipping to your country or update the latest customs regulations in your country.

5. Shipping Fee Caculator

Shipping costs vary depending on what you are buying (dimension, weight), your country's position, and your chosen shipping method (express or regular). You can calculate the shipping cost at checkout.

Shipping fees displayed for some products are based on estimated weights and sizes provided by manufacturers, which in some rare cases, can be incorrect. If this happens, you will be contacted via your order email in regards to the difference in shipping fees.

Besides, your shipping address is far from Delivery Service's warehouse, which also leads to higher shipping costs. In particular, after receiving your order, we will work with the Delivery Service to re-calculate the exact shipping fee and notify you if there are any additional fees needed. If your shipping address is still within the standard area that the Delivery Service can ship to, no additional fee is needed. If the address is far from the Delivery Warehouse which leads to an upgrade charge for your postage. If the situation happens, we will send you a notification via email and ask you if you would like to pay for the upgrade. In case you have another address, you could share it with us for re-checking. We will work with the Shipping Service again to see whether this new destination needs to pay an additional fee or not. Hence, please keep in touch with us through email to update the latest information and ensure your order process runs smoothly.

6. Track Your Order

To check the status of or track your order, simply open your Order Confirmation email sent by Kiichin, copy the Order number and paste it into the "Order number" box, and enter your Email or Phone Number at "Email or Phone Number" box that you used to place your order at the tracking link on our website at: https://kiichin.com/pages/order-lookup or you can paste your tracking number on the website of the shipping carrier you chose:

1) FedEx: https://www.fedex.com/en-us/home.html

2) DHL: https://www.dhl.com/es-en/home/tracking.html

3) Japan Post: https://www.post.japanpost.jp/index.html

4) UPS: https://www.ups.com/track?loc=en_US&requester=ST/

7. Shipping Address Must be in English

Customers have requested to provide a shipping and billing address in English so that shipping carriers can ship their orders without any delay or complication.

8. Import Fees & Taxes

Since all orders are shipped directly from Japan, any import fee or taxes for importing goods requested by your country will be the buyer's responsibility. These additional fees are not included in the final price.

As the rules and value thresholds differ by country, we invite you to please refer to your country's government website.

Any order returned or not accepted because of import duties left unpaid will be subject to a two-way shipping fee if a refund is requested. Please also see our Return Policy .

In some cases, the shipping carrier may have already paid the import duties and clearance fees in advance. If this happens, you will also be responsible for reimbursing those additional charges. Therefore, we strongly recommend checking the applicable import fees and regulations in your country before placing an order.

9. Common Cases and FAQs when Shipping and Delivery Global

9.1 Mark Order as A Gift

You can ship your order as a gift to someone else. Simply enter your note in the "Enter a gift note or special" field below the product in your cart before navigating to the checkout button. Then, provide the recipient's shipping address after navigating to the checkout button. If you want to ensure everything follows your plan, you can contact [email protected] for the most appropriate answer for your case.

9.2 Order Information Changes

If you would like to change the shipping address or any information about your order(s), please contact our customer support at [email protected] with the order number and new detailed information you wish to change.

Please note that we will not be able to make any modifications to an order that has already been shipped.

9.3 Late Delivery and Lost orders

9.3.1 Late Delivery

While we always strive to ensure timely delivery of your order, we cannot guarantee 100% on-time delivery. Delays can occur for various reasons beyond our control. If there is a delay, it could potentially lead to a lost order, as we mention 2 cases at 9 .3.2 part. During peak sales seasons or national holidays, if there is an overload that may cause a delay, we will promptly inform you.

Please be aware that we are not responsible for any delays caused by customs clearance, natural disasters, pandemic, or disruptions with the shipping carrier. However, if you experience significant delays, please contact our customer support, and we will do our best to assist you.

9.3.2 Lost orders

Your order status doesn't update

Please review the estimated shipment timeframes and missing package trace times first. This will give you an idea of how long it typically takes for a delivery to arrive and how long we must wait before we can assist you in locating your package. Additionally, bear in mind that these times are calculated from the moment Kiichin ships your purchase, not from the time you place your order. Any delay by these services is not our responsibility and orders will not be eligible for any kind of compensation under these circumstances.

If your tracking information is not updating, please allow that the actual delivery time may be 3-5 days longer than the expected delivery time. So please wait patiently until you receive a call from the carrier. But please note that if a parcel was mailed more than 6 months ago, the postal office will not look for it, although we accept all requests within 60 days after receiving the order.

Hence, if the estimated shipping time has passed, you have not yet received my order, and the order status hasn't updated, please follow this instruction:

1) Check the order status carefully one more time.

2) Check your phone for any missing calls.

3) Check with family members, neighbors, or coworkers (if you had the order sent to your work address) to see if they received the shipment on your behalf and forgot to notify you.

4) Check the mailboxes of houses around the area because the shipping party may be a little confusing.

5) Double-check the accuracy of the mailing address you provided us by referring to the order confirmation notice we sent you after placing the order. A small typo can cause significant issues.

6) If you have recently moved, ensure that your old post office has a forwarding address for you.

7) Verify with your local post office or shipping carrier (such as FedEx, DHL, UPS, Japan Post) to determine which shipping method you selected at checkout. Sometimes, the post office or customs may send you a notification card indicating the arrival of your parcel. If you did not receive this notification card, your parcel might be waiting for you at the post office.

8) Verify with your customs agency because, in almost all cases, buyers cannot receive their order because they have not yet paid the customs fee or import tax.

9) If you have exhausted all the above steps and still cannot locate your package, please contact us immediately at [email protected] and provide your order number. We will make every effort to contact the shipping carrier on your behalf. Any compensation, if applicable, will be offered in the form of Store Credit, unless there are special circumstances.

Please note that we can only address these issues within 60 days from the date the system marks your order as delivered - the time when the carrier announces that the goods have been delivered to your home, not when you open the package. We always take care to package our products securely to minimize the risk of damage or loss during transit.

Your order status is marked as delivered

If the order is in " Successfully Delivered " status, it means that it has arrived at your home, but for some objective reason, your package is lost due to the fault of the carrier. Usually, when the customer receives the goods, we will ask for the customer's signature - meaning that you have received the goods, we cannot deal with them. If problems occur in the host country, we have no authority to intervene. You need to take responsibility for your order and proactively contact your local shipping company to resolve the issue.

So please follow this instruction:

1) Check the order status carefully one more time.

2) Check your phone for any missing calls.

3) Check with family members, neighbors, or coworkers (if you had the order sent to your work address) to see if they received the shipment on your behalf and forgot to notify you.

4) Check the mailboxes of houses around the area because the shipping party may be a little confusing.

5) Double-check the accuracy of the mailing address you provided us by referring to the order confirmation notice we sent you after placing the order. A small typo can cause significant issues.

6) If you have recently moved, ensure that your old post office has a forwarding address for you.

7) Verify with your local post office or shipping carrier (such as FedEx, DHL, UPS, Japan Post ) to determine which shipping method you selected at checkout. Sometimes, the post office or customs may send you a notification card indicating the arrival of your parcel. If you did not receive this notification card, your parcel might be waiting for you at the post office.

8) Verify with your customs agency because, in almost all cases, buyers cannot receive their order because they have not yet paid the customs fee or import tax.

9) If you have exhausted all the above steps and still cannot locate your package, please contact us immediately at [email protected] and provide your order number. We will make every effort to contact the shipping carrier on your behalf. Any compensation, if applicable, will be offered in the form of Store Credit, unless there are special circumstances.

Please note that we can only address these issues within 60 days from the date the system marks your order as delivered - the time when the carrier announces that the goods have been delivered to your home, not when you open the package. We always take care to package our products securely to minimize the risk of damage or loss during transit.

9.4 Damage in Transit

If a package appears to be badly damaged at the time of delivery, we kindly ask our customers to refuse it so that we can file a claim with the postal service (the help of the customer might be required).

If your order is damaged during shipping, we will accept returns and/or refunds, but it must be within 60 days after the day of shipping to your home. To assist us in processing your claim quickly, we kindly ask that you send us a video of the unboxing process with pictures as detailed as possible through contacting us at i [email protected] . We will need those proof to work with the Delivery Service. Additionally, please send us your order number so that we can check with our Logistics Team for your case. Please note that product damage does not include damage to the product package or box, and we may only accept returns if the natural products are damaged or defective. If your return and/or refund claim is accepted by Kiichin, please note that it will be paid on invoice value, and it depends on how much value you down on the invoice for reducing import fees.

Kiichin reserves the right to decide on a case-by-case basis if the damage is substantial enough to be eligible for compensation.

Note: Customers who subscribe to our Shipping Protection service will be eligible for a refund of the affected item(s) and the corresponding portion of the shipping fee in cases where the package is partially damaged, or a full refund including shipping costs if the order is entirely lost or damaged during transit (applies only after verification by our Customer Support team).

9.5 About the old and new version

We will regularly update new version when manufacturers release new versions. Moreover, after receiving the order from you, if the old version in stock is out of stock, we will send to you the new version.

In case you still want to use the old version, please contact us before ordering to confirm the version of the goods you will receive.

Sometimes you will receive an old version, but when you check your order again, you still see the image in the product description as an old version, that means we haven't updated the new image yet. Hope you understand with our situation. Thank you very much.

Contact - Kiichin - The #1 Place for Japanese Goods in Your Hand! - Checkout

60-Day Exchange-Return and Refund Policy

We have a “60-Day Exchange-Return Policy” that applies to both refunds and returns:

You will have 60 days from the time the item is "shipped to your home" to contact the complaint or request a refund or return the goods. We will not resolve any issues beyond the 60-day period.

Applies to return: You have 60 days after receiving your item to request a return. You can return a purchased product for any of the following reasons: The item is defective or damaged, or if you received the wrong item. Please check your order and contact us immediately if these cases occur.

Apply for a refund: We will resolve the refund issue for the customer within 60 days from the date of receipt of the claim, and refund request.

Note:

We only accept damage resolution or refund/return requests if the customer attaches a video of the unboxing process that captures the moment you start opening and inspecting the items inside and gets more pictures as detailed as possible.

You are responsible for actively researching and updating conditions for importing goods into your country.

“Goods delivered to your home”: The time when the carrier announces that the goods have been delivered to your home. Not when you open the package.

We will not accept returns and refunds from you for one of the following reasons:

The product has been used.

For “personal feelings” reasons such as: Changing my mind, I don't like the product or The product is not right for me.

The product is not sold on Kiichin.

Items with a low shelf life (less than 2 months), perishable products (food, flowers, or plants), and personalized products.

We do not accept returns due to allergies. Before purchasing the product, please contact us to check the ingredients contained in the product.

Your details about Return and Refund Policy .

Return & Refund Policy

A. Return Policy

Kiichin reserves the right to accept return requests on a case-by-case basis. But we are committed to providing a seamless an customer-centric return process.

1. Return Period

At Kiichin, we believe in providing our customers with ample time to assess their purchases. As such, you have a generous return window of 60 days from the date of receiving your item to request a return.

Please allow up to 7 business days for us to review your return case. Once your request is accepted, you will have 7 business days to return the goods to us. Upon receiving the item(s) and verifying that it meets all our required conditions, we will promptly process the refund or exchange within the next 7 business days . Kindly note that it may take up to 30 business days for the refunded amount or exchange item to appear in your account or be delivered to you

2. Our Request When Executing the Return Process

To ensure a smooth return process, we kindly request that returned goods meet the following conditions:

Returns must be shipped using registered mail.

The product must be in the same condition as you received it.

All items must be in their original packaging and securely packed for shipping, complete with all accessories or parts, as in the original order. The customer is responsible for all risks and damages during the return process.

There should be no damage or stains on the product ( except damage shown in video unboxing ).

The product must be unused and show no signs of prior use.

Include a printed copy of the invoice with your return.

If you cannot meet the above requests, your return request will not be accepted by us.

3. Return Shipping Fees

The customer will have to pay the 2-way shipping fee (the way to the customer's address and the way back to our warehouse) in the following cases:

Customers fail to pay import tax in their countries.

The customer fails to provide the required documents for the destination country.

The address is incorrect.

Unclaimed.

Therefore, you should carefully consider “Should I return the goods or not?” because the international shipping fee is a fee worth considering and risks as damages during the return shipping.

4. Reasons for Returns that are Not Accepted

We will not accept returns and refunds from you for one of the following reasons:

The product has been used.

For “personal feelings” reasons such as: Changing my mind, I don't like the product or the product is not right for me.

The product is not sold on Kiichin.

Items with a low shelf life (less than 2 months), perishable products (food, flowers, or plants), and personalized products.

Due to allergies, so before purchasing the product, please contact us to check the ingredients of the product.

In cases of obvious user abuse, we reserve the right to reject claims of return.

5. Reasons for Returns that are Accepted

Returns for Damaged, Wrong or Defective Items

If items in your order are damaged, wrong or defective, we will accept returns. To assist us in processing your claim quickly, we kindly ask that you send us a video of the unboxing process with pictures as detailed as possible by contacting us at [email protected] . We will need those proofs to work with the Manufacturer and Process Team.

Additionally, please send us your Order Number so that we can check your case more easily. Please note that product damage does not include damage to the product package or box.

Damaged, Wrong or Defective products must be returned as an approved return, as requested by our customer service staff, for reimbursement.

Upon satisfying the necessary requirements, we will reimburse the full purchase price of the items, as well as the original shipping expenses and any return shipping costs.

Please be aware that product damage does not include damage to the product's package or box. Returns are only accepted if the actual products are damaged or defective.

However, in cases of obvious user abuse, we reserve the right to reject claims of return.

You can read more about our policy at 60-Day Exchange-Return and Refund Policy

Note: Returns by Post Office or Courier

Shipping expenses will not be covered if a parcel is returned to us by the post office as undeliverable, unclaimed, incorrect shipping address, continued absence of the recipient, rejected by the receiver or unpaid import taxes, customs duties and fees levied by the destination country or if the receiver rejects the delivery for any reason. This is because, in the event of returns, we will be responsible for the international shipping charge for your return order. As a result, you will be charged a 2-way shipping fee in those cases.

In some cases, the shipping carrier may have already paid the import duties and clearance fees in advance. If this happens, you will also be responsible for reimbursing those additional charges. Therefore, we strongly recommend checking the applicable import fees and regulations in your country before placing an order.

6. Return Process

Step 1: Take Proofs and Send an Email to Our Customer Support

Before initiating a return, kindly review the eligibility criteria to ensure a smooth process. Your claim must meet the following requirements:

The return request is made within 60 days from the date of item receipt.

The merchandise is in pristine condition, including all parts and components, and in its original packaging.

Damaged, defective, or wrongly delivered goods require appropriate proofs, i.e. unboxing videos and detailed images.

If your item meets the eligibility criteria or you have received a damaged, defective, or wrongly delivered product, take relevant proofs, i.e., unboxing videos and detailed images. Please promptly send an email, including a description as detailed as possible, unboxing videos and images described, and proof that shows the item(s) are defective, wrong, or damaged, to our dedicated Customer Support at [email protected] . Our team is ready to assist you and address any problems you may have.

Step 2: Review and Accept Return Request

Upon receiving your email, our responsive Customer Support team will assess your case promptly. Please allow up to 7 business days for us to review your return case. If eligible, we will provide you with a return authorization to ensure a seamless return process.

Step 3: Ship the Item

Once you have received the return authorization, carefully package the item, making sure it is secure and well-protected. You will have 7 business days to return the goods to us.

Note: Remember to use registered mail for shipping and include a printed copy of the invoice with your return for smooth processing.

Step 4: Refund or Exchange

After receiving the returned item and verifying that it meets the required conditions, we will promptly process the refund or exchange within the next 7 business days. Kindly note that it may take up to 30 business days for the refunded amount to appear in your account or exchange item to be delivered to you.

To learn more about each detailed refund case, please read our Refund Policy .

We will proceed with your preferred resolution:

Eligible returns will be refunded in full to your original payment method or as store credit, based on your preference.

In the case of damaged, defective, or wrongly delivered items, we will provide a full refund, including the original shipping costs and any return shipping fees incurred.

Step 5: Enjoy Store Credit (Optional)

As an additional option, you may opt for store credit as a refund method. Our store credit points have no expiration date, avoid fluctuations in exchange rates, and allow you to make future purchases conveniently without any rush.

7. Problem Resolution and Additional Information

At Kiichin, we understand that unforeseen issues may arise during the shopping experience. When you encounter any concerns with your order, we strongly recommend reaching out to us directly for personalized problem resolution. Our dedicated customer support team is here to guide you through the process, ensuring that all issues with your order are addressed to your utmost satisfaction.

Here at Kiichin, we take customer service seriously and promise to handle any customer concerns promptly, as outlined in our Policies. To ensure we can help you best, we kindly ask that you avoid contacting your credit card company to dispute charges related to Kiichin.

Our commitment is to find fair solutions to any genuine customer service issues, whether it's through refunds, reshipments, or discounts – we'll do what it takes! However, we do need to hear from you if something goes wrong.

While we always aim to assist, we do want to mention that we strongly discourage credit card disputes or chargebacks from customers. Taking such actions may lead to limitations on using our service, meaning we won't be able to accept further orders from those customers.

These are the advantages when you contact us instead of using external solutions:

Problem Resolution

Kiichin

Direct Communication

Our dedicated customer support team is here to guide you through the entire claims process. We will strive to find a personalized solution that addresses all issues with your order.

Restriction list

While we aim to provide excellent goods and service, resolving the issue externally, such as through credit card disputes or chargebacks, will result in restrictions on shopping with us in the future.

No Fees for Return or Replacement

We will fully reimburse all shipping costs related to an approved claim return once we have received the returned item(s), and if your items are affected, we may offer a replacement at no additional cost.

Partial or Full Refund

Should the order issue not necessitate returning the item(s), we will work with you to reach a satisfactory settlement that meets your needs.

Store Credit

For a swift and convenient refund, we offer store credit. These credits have no expiration date, avoid fluctuations in exchange rates, and can be utilized immediately for your future purchases.

We value each customer's trust and strive to exceed expectations through our return policy. Our primary objective is to ensure your satisfaction with every purchase made at Kiichin. If you have any further questions or concerns regarding our return policy, please feel free to contact our Customer Service department via [email protected] . Our team is eager to assist you and address any queries you may have.

B. Refund Policy

Kiichin reserves the right to accept refund requests on a case-by-case basis. But we are committed to providing a seamless and customer-centric refund process.

I. Notes for a seamless refund process

Please read some of our notes for seamless refund process:

Currency, Account and form of Refund Payment: We will issue a refund “in the original currency and payment source used” to complete the transaction. We do not transfer the money to another account or another form of payment . Our refund process is designed to send the funds back to the exact payment source utilized for the initial transaction to maintain security and protect our customers from potential fraud.

Fraud Prevention and Abusing Customer Rights: We prioritize the security and well-being of our customers, and as such, we reserve the right not to process refunds for orders with signs of abusing customer rights or fraud. Our commitment is to maintain a fair and ethical shopping environment for all our customers.

Refunds without Additional Fees: when a refund is issued, it will cover only the product value or order value without any additional fees (e.g. fees charged by your credit card company when processing refunds ). All such fees are the sole responsibility of the customer.

II. Common scenarios lead to refunds

Kindly find below some of the common scenarios in which customers may request refunds:

1. Order Cancellation

Please read our refund policy for order cancellation cases here: Cancellation policy

2. For Orders That Have Not Been Received

There are 2 cases relating to the reason why customers have not received their orders:

2.1 For Orders with a Status of not Updating or Sending Back to us

2.1.1 Loss of Package due to Loss in Transit

Please review the estimated shipment timeframes and missing package trace times first. This will give you an idea of how long it typically takes for a delivery to arrive and how long we must wait before we can assist you in locating your package. Additionally, bear in mind that these times are calculated from the moment Kiichin ships your purchase, not from the time you place your order.

If your tracking information is not updating, please allow that the actual delivery time may be 3-5 days longer than the expected delivery time. So please wait patiently until you receive a call from the carrier. But please note that If a parcel was mailed more than 6 months ago, the postal office will not look for it, although we accept all requests within 60 days after receiving the order.

Hence, if the estimated shipping time has passed, you have not yet received your order, and the order status doesn't update, please follow this instruction:

•Check the order status carefully one more time.

•Check your phone for any missing calls.

•Check with family members, neighbors, or coworkers (if you had the order sent to your work address) to see if they received the shipment on your behalf and forgot to notify you.

•Check the mailboxes of houses around the area because the shipping party may be a little confusing.

•Double-check the accuracy of the mailing address you provided us by referring to the order confirmation notice we sent you after placing the order. A small typo can cause significant issues.

•If you have recently moved, ensure that your old post office has a forwarding address for you.

•Verify with your local post office or shipping carrier (such as FedEx, DHL, UPS, Japan Post) to determine which shipping method you selected at checkout. Sometimes, the post office or customs may send you a notification card indicating the arrival of your parcel. If you did not receive this notification card, your parcel might be waiting for you at the post office.

•Verify with your customs agency because, in almost all cases, buyers cannot receive their order because they have not yet paid the customs fee or import tax.

•If you have exhausted all the above steps and still cannot locate your package, please contact us immediately at [email protected] and provide your order number.

Refund Request Processing: Once notified, we will mark the order as "during refund request processing" and we will make every effort to contact the shipping carrier on your behalf. Any compensation, if applicable, will be offered in the form of Store Credit, unless there are special circumstances. Please note that we can only address these issues within 60 days from the date the system marks your order as delivered - the time when the carrier announces that the goods have been delivered to your home, not when you open the package. We always take care to package our products securely to minimize the risk of damage or loss during transit.

2.1.2 Customers Do Not Pay Import Tax

Import fees in your country are not our responsibility. This applies to all e-commerce platforms. Please read more about our Customs Process Policy .

Due to the high cost of international shipping and you will have to pay for two-way shipping, even the shipping fee may be higher than the order value.

If the non-delivery is due to customers not paying the import tax in their country, we kindly advise you to consider this factor before contacting us for a refund. We will request them to make arrangements for two-way international shipping if they still do not pay the import fees and tax.

2.1.3 No Recipient

In cases where the package is undelivered due to a lack of a recipient at the delivery address, we will notify the customer accordingly.

We will inform the customer of the situation and request them to either arrange for receipt of the goods or make arrangements for two-way international shipping.

2.2 For Orders in "Order Received" Status

If the order is in "Successfully Delivered" status, it means that it has arrived at your home, but for some objective reason, your package is lost due to the fault of the carrier.

Usually, when the customer receives the goods, we will ask for the customer's signature - meaning that you have received the goods, we cannot deal with them. If problems occur in the host country, we have no authority to intervene. You need to take responsibility for your order and proactively contact your local shipping company to resolve the issue. Please follow this instruction:

•Check the order status carefully one more time.

•Check your phone for any missing calls.

•Check with family members, neighbors, or coworkers (if you had the order sent to your work address) to see if they received the shipment on your behalf and forgot to notify you.

•Check the mailboxes of houses around the area because the shipping party may be a little confusing.

•Double-check the accuracy of the mailing address you provided us by referring to the order confirmation notice we sent you after placing the order. A small typo can cause significant issues.

•If you have recently moved, ensure that your old post office has a forwarding address for you.

•Verify with your local post office or shipping carrier (such as FedEx, DHL, UPS, Japan Post) to determine which shipping method you selected at checkout. Sometimes, the post office or customs may send you a notification card indicating the arrival of your parcel. If you did not receive this notification card, your parcel might be waiting for you at the post office.

•Verify with your customs agency because, in almost all cases, buyers cannot receive their order because they have not yet paid the customs fee or import tax.

If you have exhausted all the above steps and still cannot locate your package, please contact us immediately at [email protected] and provide your order number.