Universal Removable Changing Tray

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Shipping Notice

Shipping Method

Service Details

Important Information

Tracking

Cancelling or Modifying Orders

SHIPPING NOTICE

Due to peak season demand with our shipping partners we anticipate a delay in receiving tracking information

•Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers)

•Allow 7 - 10 business days to receive tracking information for large parcel deliveries (assembled dressers & multiple furniture pieces)

Please submit a request with our customer care team if you have not received your tracking information after 10 days.

For information on returns & exchanges, please visit this page .

WHERE WE SHIP TO

We ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations .For other locations, please visit our Stores page to find online and international DaVinci retailers.

SHIPPING METHOD

Item

Service

Delivery Time

Mattresses and Pads

Small Parcel (UPS/FedEx)

4–8 Business Days

Cribs, Seating and Dressers

Small Parcel (UPS/FedEx)

4–8 Business Days

Wood Swatches

Smart Post/USPS

7–10 Business Days

Orders typically require up to 2 business days for processing before they are transferred to the carrier.

We unfortunately are unable to expedite orders or provide guarantee delivery dates. Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse.

SERVICE DETAILS

Standard service

Orders including Multiple Furniture Pieces will be shipped by a large parcel carrier (see below for more details on these types of deliveries).Carriers will deliver to the first available dry area outside your home (front door, porch, or garage). If you live in an apartment building, the item will be delivered to the lobby or loading area. You will then be responsible for further transport beyond that point.Debris removal and assembly is not included in this service.A signature may be required for your area, in which case the carrier will contact you to make an appointment. When applicable, please make note of any issues on the paperwork.Delivery time for these orders is 10-20 business days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation.

Smartpost Details

Our smallest packages (wood swatches) ship via Smart Post. The final delivery is handled by USPS. Delivery time for these orders is about 7-10 business days.. No signature is required upon delivery for Small Parcel or Smart Post. Unfortunately, we are unable to upgrade the shipping service or speed.

Free shipping on all orders over $500! Orders less than $500 will incur a delivery fee of $50. Select items always ship free.

IMPORTANT INFORMATION

While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

TRACKING

An automated tracking email will be sent to the email address submitted with the order.

Due to peak season demand with our shipping partners we anticipate a delay in receiving tracking information

•Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers)

•Allow 7 - 10 business days to receive tracking information for large parcel deliveries (assembled dressers & multiple furniture pieces)

Cancelling or Modifying Orders

We pride ourselves on our ability to process and ship orders as quickly as possible, but as a result it may not be possible to cancel your order, as it may have already been processed through our warehouse. We generally have a 1 hour window from when your order is placed, to have the ability to cancel your order. Anything after 1 hour will need to be reviewed. Gift Cards are not applicable as they are fulfilled instantly. See Gift Card Terms and Conditions .

If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days toreflect on your statements.

Any orders that are unable to be cancelled will have to be treated as a return and the customer will be responsible for all applicable fees.

To submit a cancellation request, please email cancellation@davincibaby.com

Note that we can't redirect orders once they already on their way to you. Please check that your order and shipping address are correct when placing your order.

Contact - DaVinci Baby - Checkout

Buy with confidence. At Davinci Baby, we want to ensure that your little one’s new furniture is the perfect fit for your home. We understand that choosing the right pieces for a nursery is a big decision, which is why we offer flexible return options to give you peace of mind.

If you’re not completely satisfied with your purchase, we’re here to help. We accept most returns within 30 days of delivery on davincibaby.com orders. Items must be unmodified and in their original packaging. Please note that items marked as Final Sale or those from our Brand Partners are not eligible for return or exchange.

Need more time to decide? Add Checkout+, Return and Package Protection to your order for an extended total of 60 days of free returns.

Exchanges: We’re happy to offer a one-time exchange for the original item in your order. After that, any additional requests will follow our standard return policy.

Bundle & Promotions: If an item from a bundle or promotion is returned, you will forfeit the discount originally applied to all the items in the bundle or promotion. Items in a bundle are eligible for a one-time exchange.

All returns require processing through our return portal or via a customer success specialist. Shipments received without this pre-registration will not qualify for a credit or refund.

Eligible items may be returned within 30 days of delivery (60 days with Checkout +), unless otherwise noted. Additional guidelines and restrictions may apply.

Received A Damaged Item:

Received a damaged item or missing a piece? We can send you free replacement parts! Please start your request by visiting our parts page HERE .

For items that arrive to you in less than perfect condition, we will send you replacement pieces at no cost to you. To help us assess the issue, please submit details and photographs of the item and the packaging.

What is Checkout+, Free Returns/Package Coverage?

We offer return and package protection on all orders through Checkout+. By opting in at checkout, you will receive the following benefits:

Extended Return Window: Enjoy a total of 60 days from the date of delivery to decide if the item is right for you (an extra 30 days over our standard policy).

Free Return Shipping: We provide a prepaid shipping label at no additional cost to you. If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.

Full Item Refund: Receive a 100% refund of the purchase price for the returned item(s) once received and processed at our California facility. Avoiding costly return fees.

Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost.

•Return coverage covers all items in the cart, so you do not need to purchase return coverage for each item.

*If you choose not to purchase return coverage, you can still process a return through the portal within 30 days of delivery — however, you will be responsible for the cost of the return shipping label and any return fees associated.

Return/Exchange Eligibility & Requirements

To qualify for a return or exchange, items must meet the following criteria:

Return Window: Must be initiated within 30 days of delivery (or 60 days if you purchased Checkout+ Protection).

Condition: Items must be in "like-new" condition. We cannot accept returns on items that have been damaged after delivery or show significant signs of use.

Packaging: Items must be returned in their original boxes with all internal protective packaging. Please include all parts, pieces, and printed materials.

Modifications: Products must not be modified in any way.

Returning: All returns must be shipped to our designated facility in California. Labels provided via Checkout + will automatically be addressed to this location.

For exchanges: We are pleased to offer seamless exchanges for your order. Your new order will ship out after we receive your returned item. An email confirmation will be sent when we have processed your returned item, and then a new tracking email will be sent.

Mattresses: Return requirements vary by model: In all cases, original packaging must remain completely unopened and fully intact.

Premium & Comfort Mattresses — These mattresses ship rolled and vacuum-sealed. To be eligible for return, the item must be completely unopened: the outer box must be undamaged and fully sealed, and the mattress must remain in its original compressed, plastic-wrapped packaging inside the box.

Please note: Once the outer box has been opened — for any reason — the mattress is no longer eligible for return or refund. Because these mattresses ship compressed and vacuum-sealed, opening the packaging causes the mattress to expand, which cannot be reversed, making it impossible to repackage to its original condition.

Deluxe Coil & Complete Slumber Mattresses — These mattresses ship flat in a sealed poly mailer and must be unopened in their original condition to be eligible for return. The plastic-wrapped packaging around the mattress must be fully sealed.

Changing Pad — Must be unopened in original packaging.

Items ineligible for return/exchange:

Bedding Products (Including Sheets): Generally ineligible for return or exchange. However, you may submit a request for review through our portal. To be considered, items must be completely unused, in their original packaging, and accompanied by photos of the item. All bedding requests are subject to approval by our team.

Specific Brands: Newton Baby Mattresses

Other: Gift cards and any items marked as “Final Sale”

How to Initiate a Return/Exchange

Start a Return or Exchange

If you are returning or exchanging an item received as a gift, simply select the "Returning a gift?" option on the portal page. Refunds for gifts will be issued via Gift Card.

Get your label: Once you complete the online form, a prepaid shipping label and return instructions will be emailed to you once approved.

Package Your Return: Please include all parts, pieces, printed materials, and accessories, along with the product's original packaging.

Refunds & Processing

Inspection: Once your return arrives at our California facility, please allow 3–5 business days for our team to inspect the items.

Refund: Once approved, your refund will automatically be issued to your original payment method. Gift card refunds will be issued digitally.

Checkout+ Coverage: Please note that the original Checkout+ coverage fee is non-refundable.

Contact - DaVinci Baby - Checkout