Try-It Kit

At The Natural Baby Store, we want your order to arrive quickly, safely, and stress-free.

Free Shipping: Enjoy free standard shipping on all U.S. orders over $99.

Processing Time: Orders are processed within 1–3 business days. You’ll receive a tracking number as soon as your package is on its way.

Delivery Time: Standard shipping typically takes 3–7 business days, depending on your location.

Shipping Areas: We currently ship within the United States (if you plan to expand later, we can update this).

We know how exciting it is to receive something special for your little one, and we do our best to get it to you as quickly as possible.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@thenaturalbabystore.com. Please note that returns will need to be sent to the following address: The Natural Baby Store, P.O. Box 311382, New Braunfels, Tx 78131.Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@thenaturalbabystore.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods like soaps, pacifiers, and bottles. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@thenaturalbabystore.com.

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