Trex Cape Cod Folding Ottoman

Please find our shipping by following the link below:

https://shop.outdoorlivingway.com/pages/terms-conditions#21

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If you, for any reason, are not satisfied with your order, you may return it for a full refund; provided: (i) the items(s) were not designated as non-returnable; (ii) your return is made within five (5) calendar days of delivery; (iii) the merchandise is returned in the same condition as originally received by you, i.e., the items must be unused, in an unassembled condition, and within the original packaging; and (iv) the goods are not obsolete or discontinued. Once the goods are received by us, we will refund your purchase price, less the original shipping & handling charges and a 30% re-stocking fee. All returns must be made pursuant to the specific return procedure specifically set forth on the Site (which can be found at: [URL]). You bear the risk of loss or damage during shipment (other than when returning non-conforming merchandise) and as such, you are advised to obtain appropriate insurance. Your refund will be credited back to the same payment method used to make the applicable purchase. Items that are not eligible for return include the following: (i) used items, including items that have been installed or assembled; (ii) clearance items; (iii) warehouse deal items; (iv) custom-made, special-order and made-to-order products; (v) items marked non-returnable in the item description (vi) items requested outside of the 5-day return period (vii) items that are considered obsolete or discontinued; and (viii) any other item the Company deems unreturnable.

Item Return Process and Acknowledgment

If your item qualifies for return you can start the process with the “Submit a Return Request” button. You acknowledge how the return process will proceed: (i) all shipping (to and from) costs are deducted from the refund; (ii) you will receive an email confirming we received your request that will include additional details on the process; (iii) an itemized Return Authorization, return shipping labels, and detailed instructions will be emailed to you upon approval; (iv) approved returns must be returned within 5 days of receiving approval; (v) if your return will be coming back via freight truck, we will require you to provide us with a photo before your return will be authorized (we need a “before” picture in case there is any damage to the item on its way back to us); (vi) your return must be properly packaged in the original outer & inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.; (vii) after the Company receives and inspects the return, your refund will be issued; (viii) the processing time for the refund will depend on the payment option used for the order; (ix) any items returned outside of this process or 5-day period are not eligible for a refund; (x) any items returned on your own are not eligible for a refund.

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