Tiger Tip Protector - QTTTP

Order Processing Time

In most cases, your order will be processed and shipped on the day it is received if it is placed by 9:00 AM Eastern Time, Monday through Friday. Please allow up to one business day for order processing just in case. If an ordered product is out of stock, back-ordered, discontinued, or if any other irregularity occurs, we will notify you by email or telephone within one business day (Monday–Friday) of placing your order. Please note that any product modifications, such as a tip change or other customization, may add an additional 24–48 hours to the processing time prior to shipping.

Please note that once your package leaves our building we have little or no control over it. We will ship the package as stated in our shipping agreement with the method you specified at checkout. Certain conditions may cause the package to be delayed such as adverse weather conditions in your area or in the route to your area.

While we strive for same-day processing, please allow up to one business day for processing. If a product is backordered, discontinued, or there’s any other issue with your order, we will notify you via email or phone within one business day (Monday – Friday), or within two business days during our holiday season.

The additional day allows us to ensure we're fulfilling your order as quickly as possible, whether it's a dropship, an upgrade, or another option. We work diligently to get you what you need when you need it.

Express and Ground Shipping Delays

Please be aware that once your package leaves our facility we have limited control over its delivery. We will ship it according to our shipping agreement and the method you specify. However, certain factors, such as adverse weather conditions in your area or along the shipping route, may cause delays.

Manning Cues Inc is not responsible for shipping refunds or credits if delays are caused by weather or other unforeseen events that the shipping company deems outside their control.

Manning Cues Inc does not process orders on weekends or holidays.

While most in-stock orders placed before 9 AM Eastern Time are shipped the same day, Manning Cues Inc. cannot guarantee same-day shipping due to potential unforeseen circumstances. To help expedite your order, we recommend using the same shipping and billing address, and providing a phone number that matches the one on file with your credit card company (alternate shipping addresses or cell phone numbers may cause delays and require verification).

Order Shipping Time

Please note that shipping time is separate from processing time and varies depending on the shipping options you choose during checkout. Orders shipped via UPS Ground are delivered on business days, Monday through Friday only.

Damaged Goods

If your package arrives damaged, please note the damage and contact us immediately. If the driver is still present, request that they document the damage, as this will help expedite the shipping claim process. Be sure not to discard the product or packaging, as the carrier may need to inspect them before processing the claim.

If the package is damaged but the merchandise appears unaffected, note the damage on all delivery receipts before signing. However, if the package is severely damaged and you suspect the merchandise is also affected, refuse delivery and contact our Customer Service at 844-626-2837.

If you discover damage after delivery, retain the shipping carton and packing materials, and notify both the carrier and Manning Cues Inc within 48 hours. While we are not responsible for delays caused by the shipping company, we are committed to helping replace your products in a timely manner, as your satisfaction is our priority.

Shortage

Please carefully inspect your shipment upon arrival. Unpack your order, inventory all items, and report any shortages immediately. For smaller parts or items, please thoroughly check the package and packaging materials, as they can sometimes become dislodged during shipping. Customers have 5 days from the delivery date to report any discrepancies between what was ordered and what was received.

Shipping Errors

All claims for missing items must be made with Manning Cues Inc within 5 days of delivery. Please note that if your order contains non-stock items, it may arrive in multiple shipments. Be sure to check your packing slip to confirm whether you have a shortage or if it's simply a delivery delay.

If an item is missing or incorrect due to our error, we will resolve the issue at our expense. Manning Cues Inc. will cover the cost of picking up the wrong item and shipping the correct one. Once the wrong item has been returned, we will send the replacement.

If the wrong item or type was ordered due to customer error, the customer is responsible for the shipping costs to and from Manning Cues Inc to correct the issue.

USPS Shipping Claims

USPS guidelines determine when we can file a claim based on the shipping option you selected. While USPS First Class Mail is the most affordable option, it is quite slow. According to USPS filing periods, we must wait approximately 45 days before replacing a product, as it may still be found and delivered within that time. For USPS Priority Mail, the waiting period is 45 days.

UPS Shipping Claims

For UPS claims, please contact us immediately if your package is lost, stolen, or not delivered. We will guide you through the claim process.

Free Shipping on Orders Over $100

Free shipping applies to orders with a product subtotal of $100 or more after all discounts and promotional codes have been applied. Customers must spend a minimum of $100 on qualifying products to receive free shipping. For example, if your merchandise subtotal is $150 and a $51 discount is applied, the discounted subtotal is $99 and the order will not qualify for free shipping.

Contact - ManningCues - Checkout

PLEASE INSPECT YOUR NEW PURCHASE THOROUGHLY UPON RECEIPT.

If there is a problem with your order, please contact us immediately at 1-844-626-2837 so we can promptly resolve it for you.

Why Buy from Manning Cues?

At Manning Cues, Heath (Owner) & Aimie (Store Manager) have gone to great lengths to ensure that his customers receive not only the best genuine products, free shipping, safe and secure ordering but most importantly, genuine customer service. When you call Manning Cues you'll speak directly Heath or Aimie and not a sales rep with little or no experience in the billiard industry. Manning Cues will provide you with the product knowledge so that you can make an educated decision before purchase with no pressure to buy! You can buy with confidence knowing you're paying a factory authorized price and receiving genuine equipment. Honesty, integrity and respect go a long way and knowing your personal information is safe and secure is very important! Heath & Aimie will treat you the way they would want to be treated!

30 DAY, 100% MONEY BACK GUARANTEE

At Manning Cues Inc our number one priority is customer satisfaction! To ensure our customers’ satisfaction, Manning Cues Inc offers a 100% money-back return policy for 30 days from the date of purchase. When you purchase products from Diamond Billiard Products you can be confident that you will be happy with your shopping experience.

If for any reason you are dissatisfied with your purchase from Manning Cues Inc you may return the item(s) in NEW, UNUSED, AND ORIGINAL CONDITION for a full 30 days. We will credit you with the form of payment you submitted to us when ordered.

For your protection please be sure to send back the item in the original shipping container and insure the product for the full value in case it gets damaged or lost during the return process.

Original shipping charges are non-refundable. If the order was shipped under the terms of our FREE SHIPPING, the actual shipping charges that Manning Cues Inc incurred will be subtracted from the refunded amount. (Please be aware that this is free shipping with "purchases". if you return your purchase, it is no longer a purchase and therefore the original shipping charges will be accessed. Shipping and insurance charges for the return of the item(s) are the responsibility of the customers.

Please note that if a refund is requested it takes 2-5 business days to process from the time, we receive your item(s) back into stock. This gives our return department the time they need to personally handle each return. Personalized or Customized items are not returnable or refundable.

For further information or clarification on our 30-day return policy, feel free to call our toll-free number to speak to one of our customer service representatives at 844-626-2837.

DAMAGED GOODS

If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard products or packaging. The carrier may wish to inspect the package before paying a claim.

If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery, and call our Customer Service at 844-626-2837.

If you find an item damaged after delivery, retain the shipping carton and all packing material and notify the carrier and Diamond Billiard Products immediately. Manning Cues Inc ships all equipment in suitable boxes so that we have had little if any shipping problems and your items arrive safely. Manning Cues Inc is not responsible for any delay caused by the shipping company.

SHORTAGE

Please inspect your shipment carefully upon arrival. Unpack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was shipped.

SHIPPING ERRORS

Your satisfaction is very important to us. Please call us immediately (844-626-2837) if there has been an error on our part in fulfilling your order and we will do everything in our power to correct the situation quickly.

If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Manning Cues Inc will pay for the pick-up of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Manning Cues Inc to correct the problem.

Contact - ManningCues - Checkout