SUNSET CHASER PATCH

Last updated: 20/08/2025

At The Outdoor Dog Co, we want your seasonal box to arrive safely and on time so you and your pup can enjoy your adventures without delay.

1. Shipping Schedule

Subscription boxes are shipped quarterly aiming for Jan,April,July,October.

Customers will be notified by email once their box has been dispatched.

2. Delivery Service

Tracking information will be provided with your dispatch email.

3. Delivery Times

UK delivery typically takes 2–4 working days after dispatch.

Please allow extra time during busy seasonal periods (e.g., Christmas).

4. Shipping Costs

Standard UK shipping is included in your subscription price.

Any additional one-off purchases (e.g., gift boxes or shop add-ons) will show shipping costs at checkout.

5. Shipping Areas

We currently ship to addresses within the United Kingdom only.

We are unable to ship internationally at this time.

6. Delivery Issues

If your box has not arrived within 7 working days of dispatch, please contact us at theoutdoordogco@gmail.com

We are not responsible for delays once the parcel is with the courier, but we will do our best to help track it down.

7. Damaged or Missing Items

If your box arrives damaged, please notify us within 7 days of delivery with photos of the packaging and items.

Replacement items or refunds will be arranged at our discretion (see Refund Policy for details).

8. Address Accuracy

Customers are responsible for providing the correct shipping address.

We are not liable for lost or undelivered boxes due to incorrect details entered at checkout.

9. Contact Us

For any shipping-related questions, please email us at: theoutdoordogco@gmail.com

Contact - The Outdoor Dog Co - Checkout

Last updated: 20/08/2025

Thank you for supporting The Outdoor Dog Co. Because our boxes are curated and contain perishable items (like dog treats), we cannot accept returns or exchanges. Please read the following carefully before subscribing:

1. No Returns or Exchanges

We are unable to accept returns or exchanges of subscription boxes or individual items.

All sales are final once the seasonal cut-off date has passed.

2. Damaged or Faulty Items

If an item arrives damaged or faulty, please contact us within 7 days of delivery at theoutdoordogco@gmail.com.

We may request photos of the damaged item and packaging to help us investigate.

A replacement item or partial refund will be arranged at our discretion.

3. Allergies & Safety

Some boxes may include edible treats for dogs. It is your responsibility to check ingredients for allergens before feeding them to your dog.

We are not liable for any illness, injury, or reaction caused by misuse or failure to check ingredients.

4. Refunds for Cancellations

Subscriptions can be paused, skipped, or cancelled before the seasonal cut-off date.

If you cancel after the cut-off date, you will still be billed and your box will be shipped as scheduled. Refunds will not be issued in this case.

Once your box has been dispatched, no refunds will be given.

5. Late or Missing Refunds

If a refund has been agreed but you haven’t received it, first check your bank or credit card provider.

If the refund still does not appear, please contact us at [insert email].

6. Contact Us

If you have any questions about this policy, please contact us at:theoutdoordogco@gmail.com

Contact - The Outdoor Dog Co - Checkout