Sugar Reset Program – Complete Metabolic Reset Kit

Last updated: January 10, 2026

At Fortcore , we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy carefully before placing your order.

📍 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Please note:

Processing time is separate from shipping time.

Orders placed after business hours or on weekends/holidays will be processed the next business day.

🚚 Shipping Time & Delivery Estimates

Once your order has shipped, estimated delivery times are as follows:

Domestic (U.S.): 3–7 business days

International: 7–21 business days (depending on destination and customs)

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather conditions, customs clearance, or high shipping volume.

📦 Shipping Carriers

We ship using trusted third-party carriers such as USPS, UPS, FedEx, or international courier services.

Fortcore is not responsible for delays caused by shipping carriers once the order has been handed over and marked as shipped.

📍 Incorrect Address / Failed Delivery

It is the customer’s responsibility to ensure that the shipping address provided at checkout is complete and accurate .

Orders returned due to incorrect or incomplete addresses may require an additional shipping fee to be resent.

Fortcore is not responsible for lost packages due to address errors provided by the customer.

📬 Lost, Stolen, or Missing Packages

Once an order is marked as Delivered by the carrier, Fortcore is not responsible for lost or stolen packages .

If your tracking shows “Delivered” but you have not received your package, please:

Check with household members or neighbors

Contact the carrier directly

File a claim with the carrier if necessary

We are happy to assist with carrier communication, but replacements or refunds are not guaranteed in these cases.

🛃 International Orders & Customs

International shipments may be subject to customs duties, taxes, or fees imposed by the destination country.

These charges are the sole responsibility of the customer

Fortcore has no control over customs delays or fees

❌ Refused or Returned Shipments

Orders that are refused, unclaimed, or returned due to customs issues or delivery failure may not be eligible for a full refund. Shipping costs are non-refundable .

🔍 Tracking Information

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking to update.

📩 Contact Us

If you have any questions regarding shipping, please contact us at:

📧 hola@r3new.health

📞 +1 786-869-3838

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hola@r3new.health . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hola@r3new.health .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hola@r3new.health.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hola@r3new.health .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hola@r3new.health.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hola@renew.health .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hola@renew.health.

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