Metabolic Reset Kit - New & Improved!

Restored Identity Shipping Policy

At Restored Identity, our goal is to serve you with excellence and integrity as we prepare and ship your herbal products. Every order is handled with care to ensure you receive your items in a timely manner.

Processing Times

All orders are processed and shipped within 2–5 business days, unless otherwise stated on our website. Any product or kit with a different processing time will be clearly noted in the product description.

Once your order is fulfilled, you will receive an email with your tracking information.

Shipping Methods & Delivery

We ship all packages through USPS. Delivery timeframes depend on the carrier and your location. Restored Identity is not responsible for carrier delays once a package has been scanned into the mail system.

Incorrect Addresses

Please double-check your address before submitting your order. Restored Identity is not responsible for orders shipped to an incorrect address provided at checkout. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for additional shipping costs.

Lost, Stolen, or Damaged Packages

Once an order has been marked as delivered by the carrier, Restored Identity is no longer liable for lost or stolen packages. If your package is damaged in transit, please reach out to the carrier directly to file a claim. You may also contact us, and we will do our best to guide you through the process.

Pre-Orders & Backordered Items

If an item is marked as a pre-order or backorder, the expected shipping timeframe will be listed on the product page. Orders containing pre-order items will ship when all items are available unless otherwise noted.

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Restored Identity Refund & Return Policy

At Restored Identity, we take great care in preparing and shipping every order. Due to the nature of our products and for the protection, safety, and integrity of all customers, all sales are final.

Refunds

We do not accept refunds.This includes, but is not limited to, refunds requested for personal preference, taste, scent, texture, “didn’t work for me,” ordering the wrong item, or any change of mind after purchase.

Returns

We do not accept returns.Because our products are health and wellness related, we cannot take back items once they have left our facility.

Exchanges for Damaged Items Only

We will only replace items that arrive broken or damaged in transit.

To qualify for an exchange, you must:

Notify us within 5 days of delivery (based on the carrier’s delivered timestamp).

Provide clear photos and documentation, including:

The damaged product (close-up and full view)

The shipping box (inside and outside)

Packing materials

The shipping label

Your order number and the email/name used at checkout

If the required photos and documentation are not provided, we will not be able to approve an exchange.

Exchange Process

Once we review and approve your claim, we will send a replacement for the damaged item. No refunds, store credit, or substitutions will be issued.

Important Notes

Restored Identity does not provide medical advice, and our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified professional for medical concerns.

If you need help with a damaged item claim, please contact our support team with your order number and documentation.

Lost or Non-Delivered Packages

If your package is marked as not delivered or is suspected to be lost in transit:

Contact our Customer Support team.

We will work with the shipping carrier to investigate.

If the carrier confirms the package as lost, all orders are insured, and we will assist in filing the claim so a replacement can be issued.

Please ensure your shipping address is correct at checkout, as we are not responsible for packages delivered to an address that was entered incorrectly by the customer.

Order Cancellation Policy

Once an order is placed and payment is submitted, it cannot be canceled, modified, or adjusted.Please review your order carefully before completing your purchase.

Contact Information

For questions, concerns, returns, or to report damaged or undelivered items, please contact our Customer Support team:

Email: contact@restored-identity.com

By completing a purchase with Restored Identity LLC, you acknowledge and agree to the terms outlined in this Refund & Return Policy. If you do not agree with these terms, please refrain from making a purchase on our website.

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