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Cancellation Policy

Custom & Ready-to-Ship Desktops: Orders may be cancelled free of charge until production begins or a shipping label is created. Once an order enters production or is prepared for shipment, it will be handled according to our Return Policy.

Specialized Systems: Orders for Laptops, Apex Custom Builds, and Apex Xtreme Systems are final and cannot be cancelled once the order is placed.

Delayed Orders: If your order exceeds its specified lead time (including Ready-to-Ship or Rush Builds), you are entitled to a full cancellation and refund.

Payment Delays: Orders delayed due to non-payment that are subsequently cancelled will be treated as returns.

Refund Method: All approved cancellations include a full refund of the purchase price, shipping, and taxes to the original payment method.

Returns Policy

Standard Eligibility: Custom and Ready-to-Ship desktops may be returned for any reason within 30 calendar days of delivery.

Final Sale Items: Laptops, Apex Custom Builds, and Apex Xtreme Systems are custom-engineered or specialized units and are not eligible for return.

Damaged or Incorrect Items: If a system arrives damaged, incorrect, or Dead on Arrival (DOA), you are entitled to a 100% refund (including all shipping and taxes).

Refusal of Delivery / Return to Sender: If a shipment is refused, the order will be processed as a Standard Return. The customer will be responsible for the round-trip shipping costs (both to the address and back to our facility), and the standard restocking fee will apply.

Standard Returns & Fees: For returns unrelated to damage or defects:

A restocking fee of up to 15% of the PC purchase price will apply.

Original shipping charges are non-refundable.

All sales taxes will be fully refunded.

Refund Method: Refunds are issued to the original payment method only.

We’re Here to Help

If you have any questions or need assistance with a return or cancellation, our support team is ready to help. Contact us at Support@ApexGamingPCs.com.

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