Sphere Bedside Lamp

At Mood & Moss, we aim to provide a reliable and transparent shipping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered so you know what to expect when purchasing from our store.

By placing an order on our website, you agree to the terms described below.

Shipping Destinations

Mood & Moss currently ships orders to the following locations:

United States

We do not ship to other regions at this time.

Order Processing

Order Cutoff Time

Orders placed before 5:00 PM Eastern Time (EST), Monday through Friday, are generally processed on the same business day.

Orders placed after this cutoff time, on weekends, or on holidays will be processed on the next business day.

Handling Time

Orders typically require 1–2 business days (Monday through Friday) for processing and preparation before shipment.

Once processing is complete, the order is transferred to one of our shipping carriers.

Estimated Delivery Time

Transit Time

After shipment, delivery generally takes 6–8 business days, depending on destination and carrier performance.

Total Delivery Estimate

The estimated total delivery timeframe, including processing and transit, is 7–10 business days.

Please note that some items, especially larger or heavier products, may take slightly longer to arrive due to their size, weight, and the extra care required during handling and transit. Large orders may also require additional processing or separate shipments, which can slightly extend the overall delivery timeframe.

Delivery times are estimates and may be affected by factors outside our control, including weather conditions, carrier delays, or high-volume shipping periods.

Shipping Carriers

We work with established and reliable carriers to ensure timely delivery, including:

United States Postal Service (USPS)

UPS

FedEx

Carrier selection is determined based on destination, package size, and service availability.

Shipping Costs

Free Shipping

We offer free standard shipping on all orders shipped within the United States.

No minimum purchase is required to qualify for free shipping.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Tracking information may be viewed through the carrier’s website or our Order Tracking page. Please allow up to 24 hours for tracking updates to become available.

Delivery Issues

If you experience delivery delays, missing tracking updates, or believe your package may be lost, please contact our customer support team promptly.

We will assist in working with the shipping carrier to investigate the issue. Mood & Moss is not responsible for delays or delivery issues caused by carriers, customs authorities, incorrect addresses, or circumstances beyond our control.

Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

Orders shipped to incorrect or incomplete addresses may be delayed, returned, or lost. Additional shipping fees may apply if reshipment is required.

Questions and Support

For questions regarding shipping, delivery timelines, or order status, please visit our FAQ page or contact our customer support team.

Contact Information

Mood & MossAddress- 8529 Tourmaline Blvd, Boynton Beach, FL 33472, United States Email- info@moodandmoss.com Phone- (561) 654-2252

Contact - Mood & Moss - Checkout

30-Day Simple Returns

At Mood & Moss , we want you to be more than satisfied with your purchase. If, for any reason, this does not happen, we offer a quick and straightforward return process .

Return Policy Overview

Return Window: You have 30 days from the day you receive your order to return eligible items.

Condition: Items must be in their original condition, unused, and returned in the original packaging.

Simple Returns: Returning items is easy, and our customer support team is here to guide you through the process.

Return Costs

Defective Products: Yes, Mood and Moss accepts returns for defective and non-defective products. If your product is damaged during shipping, incorrect, or defective in any way, there is no cost to the customer for the return.

Customer Remorse (Change of Mind): If the wrong item is purchased, the item doesn’t fit, or if you change your mind, then you will be responsible for the full cost of shipping the returned item . Shipping is non-refundable .

How to Return an Item

Contact Us: To get in touch, email us at info@moodandmoss.com . Include your order number and the reason for returning.

Pack Your Item: Put the item back into its original packing with all tags, accessories, and documentation.

Send It Back: Bring your return item to the nearest shipping carrier location and follow the instructions in your return authorization email.

Refund Process

Inspection: Once the return is received by our team, we will inspect the product to ensure it meets the return criteria.

Refund: If all criteria is met, your refund will be processed. This may take up to 7 business days to be refined to your original payment method. Time varies due to bank or payment provider.

Exchanges

Don’t like the color, size, or product entirely? Don’t worry! Mood and moss accepts exchanges. Email us and we will help process a fast and simple exchange.

Non-Returnable Items

For certain safety and hygiene reasons, some products may not be eligible for return. In the item description, these items will be clearly marked as non-returnable .

For More Information

Questions?

Take a look at our FAQs section or contact our customer support team.

Contact Information

Mood & MossAddress- 8529 Tourmaline Blvd, Boynton Beach, FL 33472, United States Email- info@moodandmoss.com Phone- (561) 654-2252

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We try our best to respond to all inquiries within 1–2 business days .

Contact - Mood & Moss - Checkout