Abstract: Essentials Pocket Cloth Diaper with Athletic Wicking Jersey, Grows with your Baby

Order Processing Time:

At Kinder, our standard order processing time is 3-5 business days for items stocked in our Pittsburgh location. This is the time that it takes for our team to prepare and package your order before the carrier receives it. Orders received after 5PM EST will begin processing the following business day. Please note that this processing time does not include weekends or holidays.

Items that are considered Print on Demand follow different processing times. Please check the product listing for more information. This applies to most apparel items and backpack diaper bags.

During peak seasons or promotional periods, there may be slight delays in order processing and shipping. We appreciate your understanding and patience. During holiday breaks our fulfillment team may be granted additional time off to spend with their loved ones. Please see our Holiday Hours page for the most up to date holiday fulfillment information.

Shipping Rates:

Beginning February 1, 2025 Kinder Cloth Diaper Co. offers free shipping to Continental US orders over $100, before taxes and fees. Qualifying orders will ship via USPS, UPS, or FedEx as selected by Kinder.

Customers have the option to upgrade their shipping carrier or shipping class during checkout, but please note that doing so will nullify the free shipping benefit. Certain product categories may be exempt from the free shipping offer, and these exclusions will be clearly indicated. Additionally, digital items and shipping insurance do not count toward calculating the free shipping threshold.

Free shipping does not apply to reshipping fees associated with returns, exchanges or packages that are returned to sender by the carrier due to address errors at checkout. Please see below for more information on packages that have been returned to sender.

Kinder Cloth Diaper Co. charges flat rate shipping fees on all other US orders:

•$6 for US orders under $25

•$8 for US orders between $25.01 and $50

•$13 for US orders between $50.01 and $75

Orders to Hawaii, Alaska, Puerto Rico, Guam and APO:

At this time, we are unable to offer a Free Shipping threshold for orders going to HI, AK or PR due to high carrier rates. Please be aware that deliveries to certain states and APO addresses may experience extended shipping times of 10-14 business days due to carrier-related logistics that are unfortunately outside of our direct control.

Shipping rates are determined by carrier and based on weight and destination address. We utilize USPS, FedEx, or UPS for all order shipments. In cases where shipping charges are calculated incorrectly or free shipping is mistakenly applied to orders, our customer service team will contact you to arrange payment for the correct shipping fees.

International Orders

At this time, we are not able to offer a Free Shipping threshold to customers shopping outside of the United States. Shipping rates are determined by carrier and based on weight and destination address. We utilize USPS International Priority, FedEx, or UPS for all order shipments. In cases where shipping charges are calculated incorrectly or free shipping is mistakenly applied to international orders, our customer service team will contact you to arrange payment for the correct shipping fees.

For international orders, please be aware that customs duties and fees may be collected upon delivery by the carrier. These additional charges are the responsibility of the buyer. Kinder Cloth Diaper Co. cannot be held liable for these extra costs. Should an order be returned to sender due to non-payment of customs duties and fees, both the return shipping cost and the original shipping cost will be subtracted from any refund issued.

We reserve the right to not ship to certain areas, in the event that shipping charges are too costly.

Order Tracking:

Once your order has been shipped, you will receive a shipment confirmation email notification within our standard processing window of 3-5 business days. The shipping confirmation email will contain your order tracking number, which you can use to track the progress of your shipment.

If for any reason, you misplace this tracking number, you can email our customer service team at help@kinderdiapers.com and an agent will happily resend it.

If your tracking number has not been updated on the carrier’s website for more than 7 business days, a route insurance claim may be filed at claims.route.com. Note that packages without shipping insurance will not be covered in the event of loss, damage or theft during the shipping process. Customers that opt out of Route shipping insurance at checkout will be responsible for filing lost, damaged and stolen package claims directly with the postage carrier.

Address Errors:

Kinder is not responsible for packages delivered to an address that is incorrectly input at checkout. It is the customer's responsibility to ensure the accuracy of the shipping address provided during the ordering process. We strongly advise all customers to double-check their shipping address before placing an order. This simple step can prevent delivery issues and ensure you receive your package in a timely manner.

If you realize you've entered an incorrect shipping address after placing your order, please contact us immediately. We may be able to edit your address if the order has not yet entered the fulfillment process. Once a shipping label has been generated for your order, it becomes the customer's responsibility to intercept or locate the package upon delivery. Kinder cannot alter the shipping destination after this point in the process.

Please note that Kinder does not offer refunds or replacements for orders shipped to incorrect addresses provided by the customer at checkout. We appreciate your understanding and cooperation in ensuring accurate shipping information. If an order is returned to sender, Kinder will contact you to explain reshipment options. Shipping Insurance will not consider a package “lost” if the customer entered the wrong address at the time of purchase. If the package has already shipped, customers should reach out to the shipping carrier to divert the package to the correct address. Additional carrier fees may apply.

Insurance:

We’re happy to offer optional Seel Package Protection and Loop Returns for Kinder customers. Seel Package Protection and Checkout+ are automatically applied to all shopping carts and can easily be removed at the customer's discretion by selecting “Checkout without Checkout+” at checkout.

Seel Package Protection adds an extra layer of assurance for customers in the event of loss, damage, or theft during shipping. Customers can opt in for Seel coverage at checkout and quickly submit a claim through Seel’s online portal. The cost of Seel Package Protection is non-refundable once your order has been processed.

Please note: Packages without Seel Package Protection are not covered in the event of loss, damage, or theft during transit. Customers who decline Seel coverage will be responsible for filing any shipping-related claims directly with the carrier.

Our Seel Package Protection policy is subject to change, and any updates will be communicated on our website. To file a shipping insurance claim with Seel, please visit: https://www.seel.com/claims

Loop Returns allows you to initiate returns, exchanges, or store credit requests quickly and easily through our self-service returns portal. Visit https://www.kinderclothdiapers.com/policies/returns to start your Loop Return.

Shipping issues not covered by Seel Package Protection or Kinder Cloth Diaper Co include:

•Invalid address, delivery barriers, or packaged marked as "returned to sender"

•Input incorrect address at checkout

•Orders marked as "pre-shipment" "label created" or "shipment information received"

•Orders stuck in customs

•Orders seized by law enforcement

•Cash on delivery or collect on delivery

Returns and Exchanges:

Please visit our refund policy for more information on returns and exchanges.

Our shipping policy is subject to change, and any updates will be communicated on our website. During peak seasons or promotional periods, there may be slight delays in order processing and shipping. We appreciate your understanding and patience.If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at help@kinderdiapers.com.

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Please note: This policy applies to U.S. orders only. International orders are final sale and are not eligible for return or exchange. If you need help with an international order, please contact our support team.

Return Window & Refund Options

We offer a limited return window for unwashed, unworn items in original packaging based on the date your order is delivered:

Within 7 days of delivery Eligible returns will be refunded to the original form of payment (minus shipping costs unless otherwise noted).

Days 8–30 after delivery Eligible returns will be issued as store credit (gift card) or exchange only (minus shipping costs unless otherwise noted).

After 30 days Returns are not accepted .

Anything marked as Final Sale is non returnable .

All returns must be submitted through our Self-Service Returns Portal and approved prior to being sent back. Please see our eligibility requirements prior to processing your return to make sure you qualify.

Once a refund has been processed on our end, it may take additional time for the funds to appear in your account. Most banks and credit card providers require 3 to 10 business days to complete refund transactions.

Processing times can vary depending on your financial institution and payment method. If you haven’t seen your refund after 10 business days, we recommend contacting your bank or credit card company for an update.

Important Eligibility Requirements

Due to the personal nature of our products, strict hygiene standards apply.

To qualify for a return, items must be:

•Unused, unwashed, and unprepped

•Free from odors (detergent, fragrance, smoke, etc.)

•In original packaging (if applicable)

Items that do not meet these standards will be discarded and will not be refunded.

Non-Returnable Items

For health and safety reasons, the following items are final sale and not eligible for return:

•Washed or Used Cloth diapers and training pants

•Washed or Used Inserts and absorbency products

•Wipes

•Skincare items

These items may only be returned if they have a verified manufacturing defect.

Gift Returns

We understand that gifts don’t always go as planned.

New and unused items received as gifts may be returned within 30 days for:

Exchange , or

•Store credit (gift card)

Gift returns must meet all hygiene and eligibility requirements and be submitted through our Returns Portal. To process a gift return, we require the original purchaser’s name and order number.

Defective or Damaged Items (30-Day Warranty)

If your item arrives defective or presents a manufacturing defect within 30 days of delivery , you may request a replacement or refund .

Examples of manufacturing defects include:

•Delaminated or damaged PUL

•Broken or missing snaps

•Faulty stitching or elastics

•Fabric flaws

Defects must be reported upon receipt or after the first wash cycle.

Once approved and inspected:

•A replacement will be sent, or

•A refund will be issued to the original payment method

Damaged, Lost, or Incorrect Orders

Please inspect your order upon arrival. Report damaged, incorrect, or missing items within 7 days of delivery via the Returns Portal.

If shipping protection was purchased, your order is covered for eligible issues such as loss or damage in transit. Please note: shipping protection does not cover address errors entered at checkout. If an incorrect address was provided, the customer is responsible for any resulting delays, losses, or reshipment costs.

If not, claims for lost or damaged packages must be filed with the carrier.

If you received the wrong item, we’ll email you a prepaid return label. Once the incorrect item reaches our warehouse, we’ll send the correct one at no additional cost.

Return-to-Sender & Address Errors

Orders are shipped to the address entered at checkout.

If a package is returned due to an incorrect or incomplete address:

•You may request reshipment (additional shipping fee), or

•Receive a refund minus original shipping costs

If an order is delivered to the address provided at checkout, it is considered fulfilled. Customers are not eligible for reshipment or refund due to address entry errors.

Order Cancellations

We understand plans can change! Orders can be canceled only before they’re processed for shipment. Once your order is packed, we’re unable to modify or cancel it.

If you need to cancel, email us right away at help@kinderdiapers.com with your order number and the email address used for checkout.

•Kinder reserves the right to cancel any order suspected of fraudulent activity or misuse of promotions.

In the event you need to cancel an order that has already shipped, we offer a 7-day window from the day the items are delivered. We’re unable to accept most returns, so please review our return details above. Only unworn, unwashed, and unprepped items that are not marked final sale may be returned within 7 days of delivery. All return requests must be submitted through our Self‑Service Returns Portal . Returns submitted outside this process or after the 7-day window will not be accepted.

Wash & Care + Warranty Notes

Kinder Cloth Diaper Co. diapers and accessories are thoughtfully designed to withstand everyday use, but regular wear and washing over time will naturally affect their appearance and performance. Because cloth diapers experience frequent laundering and daily use, normal wear and tear is not covered under our warranty.

Our warranty covers manufacturing defects for 30 days from the date your order is marked delivered and applies only to the original purchaser. This coverage does not include issues that result from standard use or damage caused by improper washing or drying. If you’re wondering whether the issue you’re seeing is a manufacturing defect or the result of normal wear and tear, start by reviewing the following qualifying defects.

Manufacturing defects include:

•Damaged or delaminated PUL, excluding cracks or tears caused by improper wash or care over time.

•Broken or missing snaps, excluding damage from getting caught in washing machine or dryer parts.

•Faulty seams, stitching, or elastics, excluding damage from diapers fitted too tightly or from using bleach, vinegar, or other harsh treatments.

•Fabric flaws, excluding snags in the jersey mesh from contact with hook and loop closures, jewelry, or washing machine components.

If your diaper’s issue doesn’t match one of these examples, it’s most likely the result of normal wear, frequent use, or improper wash and care—not a manufacturing defect.

Damage caused by mold growth is not covered under warranty, as mold develops from improper wash and care practices and is not considered a manufacturing defect.

To help preserve the life of your cloth diapers, we recommend the following wash and care guidelines:

•Use a wash routine that includes two complete wash cycles, each with detergent. Make sure your detergent contains both enzymes and surfactants for the most effective cleaning.

•Avoid bleach, vinegar, fabric softeners, and stain removers, which can damage materials over time.

•Tumble dry on low or line dry for best results.

•Do not soak, boil, or use high heat settings, as these can weaken PUL and elastics.

Kinder Cloth Diaper Co. is not responsible for damage that may occur as a result of your wash routine, detergent choice, or stain treatment methods. Following the care instructions above will help maximize the lifespan of your diapers while keeping them performing their best for your little one. If you need help with your wash routine, email our care team at help@kinderdiapers.com for personalized support.

Amazon Orders

Orders placed through the Kinder Cloth Diaper Co. Amazon store are subject to Amazon’s own return and refund policies, which may differ from orders placed directly on our website (www.kinderclothdiapers.com). If you made your purchase on Amazon, please begin your return or refund request through your Amazon account. Our customer care team is happy to help if you need additional support after contacting Amazon.

Retail Partner Purchases

Orders placed through authorized retail partners are subject to that retailer’s own return and refund policies, which may differ from those of Kinder Cloth Diaper Co. If you purchased through a retail partner, please contact them directly to initiate your return or exchange. We’re always happy to assist with product questions or additional support if needed.

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