Solace Boneless Compressed Sofa

Shipping Policy — Boneless Couch USA

Fast, reliable shipping across the United States

At Boneless Couch USA, we know you're excited to get your new sofa home. Here's exactly how shipping works, from checkout to your living room.

Where We Ship

We currently ship to all 50 U.S. states. At this time, we are not able to ship to U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands), APO/FPO addresses, or international destinations. If you're looking for shipping outside the U.S., visit our main site at thebonelesscouch.com .

Processing Time

Every boneless couch is vacuum-compressed and prepared for shipment after your order is placed. Orders typically leave our fulfillment center within 2–3 business days. During high-volume periods (holidays, major sales), processing may take slightly longer — we'll always keep you updated by email.

Delivery Time

Once your order ships, standard delivery across the continental U.S. takes approximately 3–5 business days, depending on your location. You'll receive a tracking number by email as soon as your package leaves our warehouse, so you can follow your couch's journey door to door.

Compressed Delivery — What to Expect

Our sofas ship vacuum-compressed in a surprisingly compact box — no truck freight, no delivery crew required. Here's what happens after it arrives:

Unbox indoors. Bring the compressed package into the room where you want your couch, since it will expand quickly.

Let it expand. Once unwrapped, your sofa will begin expanding immediately and typically reaches full size within 24–72 hours.

No assembly needed. There are no tools, screws, or instructions required — just unbox and let it breathe.

Multi-Box Orders

Larger sectionals and modular sets may ship in more than one box. If your order includes multiple pieces, they may arrive on separate days depending on carrier routing. This is normal — your tracking confirmation will show how many packages to expect.

Shipping Costs

Shipping is completely free on all U.S. orders — no minimum purchase required.

Delays

Occasionally, delivery may be affected by weather, holidays, or carrier delays outside our control. If your order is running behind schedule, reach out to us anytime at info@bonelesscouch.us with your order number and we'll track it down for you.

Damaged or Missing Items

If your couch arrives damaged or a box is missing, contact us within 48 hours of delivery at info@bonelesscouch.us with your order number and photos of the issue. We'll make it right — see our Refund & Return Policy for full details.

Questions?

Our support team is here to help before and after your order ships. Email us at info@bonelesscouch.us or visit our Contact Us page.

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Refund & Return Policy — Boneless Couch USA

Here's how returns, refunds, and cancellations work.

Return Eligibility

Because our sofas ship vacuum-compressed and expand permanently once unboxed, they cannot be compressed back down for standard return shipping. This means we're only able to accept returns in the following two cases:

1. Unopened, still-compressed orders If you change your mind before unboxing, you may return your couch unopened, in its original compressed packaging within 30 days of delivery for a refund.

2. Defects or wrong color/item received If your couch arrives with a manufacturing defect, or if you received the wrong color or item, we'll accept a return or send a replacement — even after it's been unboxed and expanded. This must be reported within 3 days of delivery.

Outside of these two cases, we're unable to accept returns once a couch has been unboxed and expanded — including for reasons like the couch not fitting your space, not matching your expectations, or general buyer's remorse. Because of this, we recommend reviewing your product's dimensions, fabric, and color carefully before ordering, and inspecting your compressed package as soon as it's delivered.

How to Start a Return

•Email info@bonelesscouch.us with your order number, reason for return, and (for defects or wrong color/item) photos showing the issue.

•Our team will confirm eligibility. For unopened returns, we'll send instructions for returning the compressed package as-is. For defects or wrong color/item, we'll arrange a replacement or refund.

•Once your return is received and approved (or your defect claim is confirmed), your refund will be processed to your original payment method within up to 25 days.

Return Shipping

For unopened, still-compressed returns, return shipping costs are the customer's responsibility. For approved defect or wrong color/item claims, no return shipping cost applies.

Order Cancellations

Changed your mind before your couch ships? You can cancel free of charge within 24 hours of placing your order. After 24 hours, your order enters processing, and a $100 cancellation fee applies to cover preparation and handling costs already incurred. To cancel, email info@bonelesscouch.us as soon as possible with your order number.

Non-Returnable Situations

We're unable to accept returns for:

•Couches that have been unboxed and expanded, unless the return is due to a manufacturing defect or an incorrect color/item

•Any return request made after the 30-day window

•Custom or made-to-order items, where applicable (noted on the product page)

Refund Timing

Once your return is received and approved, refunds are issued to your original payment method and can take up to 25 days to process. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.

Questions?

We're happy to walk you through any part of the return process. Reach out at info@bonelesscouch.us or visit our Contact Us page.

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