Sled Pulling Rope

Delivery of equipment is a cost to us and this is passed onto you the customer.We opt for the most efficient and reliable service, at the expense of poor service. We are proud that most orders are delivered in 2-3 working days where possible and we utilise the services of UPS, TNT, FEDEX, Tuffnells and Palletways.Where an order is over 1.2m in length, you will be charged a double pallet cost.Pallet deliveries are kerb side only.

Should you require a larger order of equipment, please email team@thegymcompany.co.uk and we shall quote a multi pallet or load delivery.We also offer a full delivery and install service, this is based on on the time door to door, onsite and return. If you require an installation service, please get in touch.

Contact - The Gym Company - Checkout

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at team@thegymcompany.co.uk . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at team@thegymcompany.co.uk .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - The Gym Company - Checkout