Sled Pulling Rope (15m)

Standard Timescales:

Expected delivery is within 3-7 business days.

One Man Pallet Delivery:

Expected delivery is 3 to 7 business days. All deliveries are made Monday – Friday between 7am and 6pm. We advise having two bodies available to help the courier with larger or heavy deliveries. Please note, Primal Strength advise against one man delivery for larger or heavy orders.

Parcel Delivery:

All parcels will require a signature.

Installations:

If you require an installation quote please contact our sales team on 0800 689 4021

Installations are generally always a two-man service and are booked with you in advance. Installations are normally within 7-10 days.

Commercial/Business Orders Delivery:

For commercial gyms/Studios please call the sales team to discuss delivery and installation options.

email - sales@primalstrength.com

call - 0800 689 4021

Delivery times can increase during busy periods of the year. Please call to confirm current lead times if you require a quicker or dated delivery.

Contact - Primal Strength - Checkout

Your statutory right to cancel

Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most domestic products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumer’s specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self-assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value.

Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded.

However, by you agreeing that we commence carrying out this service before this cancellation period has expired, Primal Strength wish to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed.

We will ask you to sign a form to this effect immediately prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently, you will not be eligible for any refund in relation to any specific charges we have made for the installation of these goods.

Our Standard 14 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Primal Strength and have had to be ordered specifically for a customer. Custom designs are excluded. These options also do not apply to Mail Order Returns/Ex Demo/ Pre Worked are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 14 day online return option. Any free gifts or promotional items received with your order must be returned if an order is cancelled, if not returned these may be charged at the RRP value.

Please note: our couriers do not collect any unpackaged goods.

PayPal Refunds

Please note as of the 5th March 2020 all Paypal Refunds will exclude the transaction fee.

All order cancellations or returns must be notified to us by e-mail or by writing to our head office only. If you wish to cancel or return goods, please e-mail operations@primalstrength.com at the address below and we will issue a Return Authorisation Number. Goods must be returned to us within 7 days of receipt of the unique Primal Strength RAN being given.

No cancellation of order will be accepted after 14 days from delivery of goods.

Contact - Primal Strength - Checkout