Silicone Toy/Cup Strap - Shell

IMPORTANT INFORMATION

We are always all hands on deck so all handmade orders are made by us within 2-4 days business days of receiving payment. During a sale period, Christmas, Mother's Day, Father's Day, Easter etc. Turn around times will increase. We will inform customers of cut off periods via our socials & the website so please keep these times & dates in mind when placing your order.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@beadsandbubs.com.au. Please note that returns will need to be sent to the following address: 34 Putland Place, Vineyard, NSW, 2765If your return is accepted, we’ll send you the return details as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@beadsandbubs.com.au

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned. Items such as dummy chains and teethers are unable to be returned regardless of condition. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you you're after is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (less the shipping fee) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@beadsandbubs.com.au

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