Serving Platter

Our Customer Care team can change your shipping address if your order has not been shipped out yet! Just send them a message at care@eastfork.com . If you need to change the shipping address after the order has been shipped out, you will need to make an account with the carrier and change it on your end; just expect accessorial charges for an address change!

For security reasons we cannot change your billing address after an order has been placed. If you accidentally used the wrong billing address, it will not affect your order’s shipment; you would be unable to place an order if your billing address was too off-base. No need to reach out to the team!

We primarily ship packages with UPS.

Our Fulfillment team assesses each order as it comes in and uses their expertise to find the best carrier match for you. For example, UPS cannot deliver to PO Boxes so we would ship via USPS to ensure the package’s safe arrival. If you would like to request a particular carrier, please reach out to Customer Care at care@eastfork.com and we will see what we can do!

We have access to several international shipping options, including UPS and USPS. APO addresses must be shipped via USPS. All options are exact calculations of what it will cost East Fork to ship your pottery. More often than not, USPS is the more expensive option upfront BUT but we find that any duty fees are considerably lower with this choice of carrier. East Fork has no control over the fees that you are charged once your pottery reaches your customs agency.

International shipments will take a bit longer to arrive at your door due to border and customs restrictions; you can reasonably expect your order to show up a few weeks after it leaves our facility. The waterfall effects of COVID have massively affected international shipment transit time so it could be closer to a month, or two, until you receive your order after it leaves our facility. If you have any specific questions about shipment time, we suggest you directly reach out to the carrier or our Customer Care team at care@eastfork.com .

If you receive a broken item with your shipment, shoot an email to care@eastfork.com within a week of delivery with a photograph of the breakage and your order number and we’ll get you taken care of.

Once the package has left our warehouse, the carrier is responsible for your package and delivery. We cannot be held responsible for lost or stolen packages. Visit the carrier’s website for instructions on how to make a claim. If you have any remaining questions, you can contact our Customer Care team at care@eastfork.com .

East Fork will happily exchange merchandise, issue a store credit or process a refund to the original form of payment within 30 days of merchandise being received if you are unsatisfied with your order. All returns and exchanges require proof of purchase and items must be in new, unused condition. East Fork is not responsible for shipping fees if you receive an item you don't like. This includes but is not limited to glaze preference or form preference.

Please be aware that all Seconds quality pottery and other disclosed sale items are final sale and therefore not eligible to be returned or exchanged.

Please contact care@eastfork.com with your intention to return within 30 days of receiving merchandise and the Care team will promptly send return instructions. Returns must be shipped within two weeks of contacting the Care team.

Refunds will be issued for returning merchandise only after they are received in acceptable condition. Once an exchange is received, we'll issue you a store credit for the full amount of your purchase, minus the cost of shipping, to use on eastfork.com. Your store credit expires after one year.

If you received a piece of pottery as a gift and would like something different, you're more than welcome to send it back to us for store credit, just contact care@eastfork.com.

If your pottery arrives broken, please take a photograph of the damage and send the pictures to care@eastfork.com. We'll get a replacement out to you pronto!

If you have any questions regarding the quality of an item received, please send a photograph to care@eastfork.com so we can assess the pottery.

Unless you are returning or exchanging an item that arrived defective or damaged, you will be responsible for shipping costs. Please note that the responsibility for safely getting breakable items back to us falls on you. We are unable to exchange items that are returned to us in anything less than like-new condition so if the item is damaged in transit, you will not receive any refund. The cost of shipping is non-refundable and will not be comped.

In-Store Returns and Exchanges Policy

Return or exchange of any unwashed, unused or defective merchandise with a receipt within 21 days of purchase for a full refund.

After 21 days but within 30 days or a Gift Return: A Store credit will be issued for the price paid.

All returned items must be in unused condition with all packaging intact.

We do not accept returns or exchanges on Sale Items or items from our Second Sales.

Excessive Returns Policy

East Fork operates on a three strike policy for customers who exhibit high-risk return behavior. High-risk behavior is identified as:

•Returning 20 or more items from various orders within 90 days

•Return a total amount greater than $2,000 from various orders within 90 days

•Overall return rate of 80% during a calendar year

•Strikes are not assessed in instances of East Fork’s fault (example, an item was damaged)

If a strike is assessed, the customer will be notified via email. The strike will automatically fall off the account after 12 months from the given date.

Customers who reach three strikes will be prohibited from making any returns, regardless of the reason until the strike falls off the account.