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Shipping Policy - Deadfall Creations Store

Thank you for choosing Deadfall Creations! We are excited for you to receive your items. Please read our shipping policy carefully to understand our processes and timelines.

Processing Time:

All orders placed with Deadfall Creations require a processing time of 3 to 5 business days before they are shipped. This time frame allows us to carefully prepare, package, and ensure the quality of the product. Please note that business days do not include weekends (Saturday and Sunday) or Canadian statutory holidays.

Shipping Time:

Once your order has been processed and shipped, please allow 10 to 30 business days for delivery. Please understand that shipping times can vary depending on your location and potential delays within the postal system that are outside of our control. These delays may include but are not limited to:

* Customs processing

* Postal service disruptions

* Weather conditions

Shipping Methods:

We primarily utilize standard shipping methods for all orders. We will select the most appropriate carrier based on your location and the size/weight of your order.

Shipping Costs:

Shipping costs are calculated at checkout based on the weight of your order and your shipping destination. You will be able to view the shipping costs before finalizing your purchase.

Shipping Destinations:

We currently ship to [Insert the countries you ship to here. If it's worldwide, state "worldwide"]. Please ensure that the shipping address you provide is accurate and complete. Deadfall Creations is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

Tracking Your Order:

Once your order has shipped, you will receive a confirmation email containing a tracking number (if available with the chosen shipping method). You can use this tracking number to monitor the progress of your shipment through the carrier's website. Please allow up to 24-48 hours for the tracking information to become active.

Lost or Damaged Packages:

Deadfall Creations takes great care in packaging your items to ensure they arrive safely. However, in the unlikely event that your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with you and the shipping carrier to resolve the issue. Please retain all packaging materials and any damaged items for potential inspection by the carrier.

Important Notes:

* The processing and shipping times provided are estimates and are not guaranteed.

* During peak seasons or holidays, processing and shipping times may be slightly longer. We appreciate your patience during these times.

* Customers are responsible for any customs duties, taxes, or import fees that may be applied by their country's customs regulations. These charges are not included in our shipping costs.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at deadfallcreations@gmail.com customer service email address or contact us on Discord.

Thank you for your understanding and support of Deadfall Creations!

Contact - Deadfall Creations - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at deadfallcreations@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at deadfallcreations@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at deadfallcreations@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at deadfallcreations@gmail.com . Please note that returns will need to be sent to the following address: 6440 Centre St Ne, 247, Calgary, AB, T2K0V4, CA.If your return is accepted, we ask that you pay for the return shipping,. We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at deadfallcreations@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at deadfallcreations@gmail.com.

Contact - Deadfall Creations - Checkout