S8 Sleeper Sofa Bed

While the vast majority of orders arrive within the estimated lead times, shipping times are provided as good-faith estimates from our third-party carriers and may vary due to unforeseen factors during transit. Rovelab.com is not responsible for any loss, damage, cost, or expense resulting from delays in shipment or delivery.

Shipping Lead Times ?

In-Stock Items: Orders are estimated to take 4–8 business days for delivery. Please allow 1–2 business days for processing after the order is submitted to the warehouse. Once collected, the UPS tracking page will provide a more accurate delivery estimate for your area.

Pre-Orders: Estimated arrival windows are displayed on the product page and included in your invoice. These windows indicate the expected arrival at our warehouse. Once the stock arrives, shipping to your address will take an additional 4–8 business days via UPS.

Combination Order: If your order contains a combination of in-stock and pre-order products, the items will be shipped out as they are available.

Free Item: When participating in a promotion that includes a free item with your purchase, please note that:

•The free item will always be shipped together with the main product, even if the free item is currently in stock.

•If your primary product is on backorder or subject to delayed shipping, the free item will be sent at the same time as the main product.

•We are unable to ship free promotional items separately.

If you have any questions about the lead time for your order, please contact our Lab for further information - hello@rovelab.com .

Can I schedule a delivery appointment?

UPS typically delivers between 9AM and 7PM for residential addresses, although times may vary based on location. UPS offers more specific estimated delivery updates under certain circumstances, particularly if you use UPS My Choice, a free service that allows you to see a more detailed delivery window.

Can I delay my shipment or delivery date?

Due to high demand and limited stock, we cannot store products at our warehouse or delay orders from shipment. Orders will be shipped as soon as stock becomes available. Unfortunately, we are unable to accommodate requests for delayed shipping. If you are moving or renovating, please note that you must fully open and inspect your delivery within one week of receiving it.

Can I change my shipping address?

For orders that have not yet been set up for shipment, we can update the shipping address. Please contact us at hello@rovelab.com to request the change. All address updates must pass a fraud check via our third-party fraud prevention service. For orders that have already been set up for shipment/are in transit, a delivery address change may not be possible. Depending on the shipment status, we may be able to request a reroute through UPS. This service incurs a $35 fee, and while UPS will make every effort to update the address, they cannot guarantee success.

Will I be notified when my package is delivered?

With "Delivery Confirmed," you'll receive an email or text notification once the package has been delivered. This is useful if you're away from the delivery location. The notification includes the delivery time, location, and sometimes the name of the person who signed for it (if applicable).

UPS may leave the package at your door, porch, or another safe location if you're not home. They decide the safest spot based on the delivery address. In some cases, if the driver doesn't believe it's safe, they may not leave the package and instead make another delivery attempt.

What if my delivery appointment fails?

If a UPS delivery attempt fails, UPS will typically make up to three delivery attempts on consecutive business days. After the third failed attempt, the package may either be held at a UPS location for pickup, returned to the sender, or delivered to an alternate address if arranged. When collecting a package from a UPS location, you must bring a photo ID for verification.

My UPS tracking page isn’t showing any updates in transit?

When you receive your tracking number, the status may display as "Label Created." This means your order is being processed at the warehouse, which typically takes 2–3 business days. Once UPS collects the package, tracking updates will show live scans as it moves through transit.

If tracking updates are delayed, it may be due to postponed scans or long travel distances between hubs. In rare cases of a lost package, contact us at hello@rovelab.com . UPS may take up to 10 business days to complete a dock search. After the investigation, you can choose either a replacement or a full refund.

Exceptions:

•Orders are shipped using UPS’s “Delivery Confirmed” service, which does not require a signature. For replacement orders, a signature will be required upon delivery.

•UPS does not deliver to P.O. Boxes.

•We are unable to ship swatch requests or orders to the following regions:

•Canadian territories: Nunavut, Yukon, Northwest Territories

•U.S. locations: Alaska, Hawaii, Puerto Rico, Guam

•Any delivery address outside of a UPS service area

Cancellation Policy

If your order has not yet begun processing at the warehouse, you may cancel your order for a full refund. Please contact the Lab via email hello@rovelab.com or chat to request a cancellation. The request must be received before the order is submitted for shipment.

If the order is already processed at the warehouse or in transit, cancellation is not guaranteed. We can contact UPS to request a reroute back to the warehouse. While they will make every effort to accommodate the request, it is not guaranteed, and a $99 return fee will be deducted from the refund.

Can I make changes to my order?

Yes, you can make changes to your order, but only if it hasn’t started processing at the warehouse. Changes might include adding or removing items or updating upholstery options. Once your changes are confirmed, you’ll receive an updated invoice for any remaining balance, or a refund for any surplus amount.

If your order is already processing at the warehouse or in transit, changes are no longer possible. In this case, you can refer to our return policy. Unwanted items can be returned (subject to a $99 return fee), and a new order can be placed for the desired items.

Refund Policy

Refunds can only be issued to the card of purchase. Refunds may take 5 to 10 business days to be processed back to the card on file, depending on the card provider.

Price Adjustment Policy

If an item you purchased goes on sale, we will honor the sale price if the purchase was made within the last 7 calendar days. Beyond this 7-day window, price adjustments are no longer possible.

Damages or Defective Items

Please inspect your order within one week of delivery . If you discover an item is defective, damaged, or incorrect, contact us right away at hello@rovelab.com with a description and photographs/videos of the issue. We will work quickly to resolve the problem.

For damaged or defective items, resolutions may include a replacement, a discount, or a refund, depending on the situation. Any replacement orders provided will be sent out with a signature required delivery service.

How long does my sofa or furniture take to grow?

We recommend light use for the first 24 hours to allow your sofa, bed, chair, or pouf to expand and restore its shape evenly. During the first few days, you may notice that the foam appears misshaped or that the fabric has wrinkles—this is completely normal and part of the expansion process. Over the course of a week, the foam will continue to firm up and expand, and the fabric will settle into place. By the end of this period, your furniture will be fully expanded and ready for regular use.

Our breakthrough foam technology works best with time, and your sofa or bed will continue to adapt to your body and environment, becoming even more comfortable as it completes the expansion.

To help with the process, there are a few things you can do:

•Follow our [ video guide here ] for tips on how to unwrap and position your furniture for optimal expansion.

•If desired, you can gently use a steamer on medium heat to help release wrinkles in the fabric more quickly.

Please note that expansion is a gradual process, and it may take at least one full week for your sofa, bed, chair, or pouf to fully expand. If you still have concerns after this time, feel free to reach out to us at hello@rovelab.com with a description of the issues and any photos, and our team will assist you further.

Free Item Promotion Policy

When participating in a promotion that includes a free item with your purchase, please note that:

•The free item will always be shipped together with the main product, even if the free item is currently in stock.

•If your primary product is on backorder or subject to delayed shipping, the free item will be sent at the same time as the main product.

•We are unable to ship free promotional items separately.

Thank you for your understanding and support!

Contact - Rove Lab™ [United Kingdom] - Checkout

We offer a 100-day return policy from the date you receive your item. To be eligible for a return, the item must be in its original condition, and you must provide a receipt or proof of purchase. A $99 return fee will be deducted from your refund.

We understand that unpackaged items will not fit back into their original packaging. The return carrier will handle repackaging during collection. Returns typically take 1–2 weeks to process, depending on local carrier availability.

To initiate a return please contact our team at hello@rovelab.com with your order number and reason for return. If you have any questions regarding returns, feel free to reach out to us by email or live chat.

Damages & Issues :

Please inspect your order within one week of delivery. If you discover an item is defective, damaged, or incorrect, contact us right away at hello@rovelab.com with a description and photographs or videos of the issue. We will work quickly to resolve the problem.

For damaged or defective items, resolutions may include a replacement, a discount, or a refund, depending on the situation. Any replacement orders provided will be sent out with a signature required delivery service.

Exceptions:

•We do not accept returns for final sale items or gift cards.

•Items must have been purchased directly from the Rove Lab website; returns for third-party or reseller purchases cannot be processed.

•Returns can only be collected from the original shipping address.

•We do not accept partial returns. For example, if you purchased an M1 Sofa Sectional, individual components such as an ottoman or armless seat cannot be returned separately. Items must be returned in the complete configuration as listed on your invoice.

Exchanges:

If you ordered the wrong item, the fastest way to resolve the issue is to arrange a return for the incorrect order and place a new order for the correct item once your return is approved.

Final Sale :

Items marked as final sale are void from warranty and cannot be returned.

Refunds:

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to the original payment method within 10 business days. A return shipping fee of $99 will be deducted from the refund amount.

Please note: Depending on your card provider, refunds may take 5–10 business days to appear on your statement. If you do not see your refund within 15 business days of approval, please contact us at hello@rovelab.com .

Our Warranty Commitment

At Rove Lab, we believe your furniture should be built to last — and we proudly stand behind every piece we create. From our cutting-edge SmartFoam core to our durable Performance Weave fabric, we combine thoughtful design with exceptional materials. Our Limited Lifetime Warranty is our promise of quality, craftsmanship, and customer care.

What Our Warranty Covers

Our Limited Lifetime Warranty covers the structural integrity of the SmartFoam and Performance Weave fabric for three (3) years from the date of delivery.

Specifically, we cover:

Structural defects in the SmartFoam, such as expansion irregularities or collapse not resulting from misuse or abuse.

Manufacturing defects in stitching, including loose, defective, or unraveling seams.

Manufacturer defects in zippers or integrated closures.

Our Performance Weave fabric is engineered to resist spills and stains with Oeko-Tex certified, hydrophobic treatment, boasts a 50,000 double rub count , and is made of 100% polyester for long-lasting durability. While highly resilient, certain damages are not covered under warranty.

What Our Warranty Does Not Cover

To prevent misunderstandings, please note the following exclusions from our warranty:

Normal Wear and Tear Natural aging and gradual deterioration from everyday use, such as:

Fading or discoloration from sunlight, heat, or general use.

Softening, compression, or loss of resilience in SmartFoam cushions.

Misuse or Abuse

Use in commercial, rental, or hospitality environments.

Improper cleaning methods (e.g., harsh chemicals not approved for the fabric).

Exposure to extreme conditions (direct sunlight, humidity, heat, or moisture).

Physical damage from accidents, drops, burns, or cuts.

Pet Damage

Scratching, chewing, biting, or other damage caused by pets.

Accidental Damage

Spills, stains, burns, punctures, or tears.

Unauthorized Repairs or Modifications

Any alterations not performed by or explicitly approved by Rove Lab.

Acts of Nature / Force Majeure

Events such as floods, fires, earthquakes, or other natural disasters.

How To Submit A Warranty Claim

To file a warranty claim, please contact our team at hello@rovelab.com with:

Your order number.

A clear description of the issue.

Supporting photographs or videos.

Any product/batch labels (typically located on the underside of the product).

Please note:

Warranty coverage begins from the original date of delivery.

Claims must be submitted by the original purchaser .

Replacement Policy After 3-Years

Even after the initial 3-year full warranty period, we want you to love your furniture for years to come. If an issue with the SmartFoam arises beyond the first 3 years, you’re still covered:

We'll replace your piece at 50% of the current retail price , which includes shipping and handling costs. Please note that the "current retail price" refers to the standard price listed on the product page at the time of replacement, before any discounts, promotions, or sales.

This way, you can refresh your comfort at a significant savings.

Important Warranty Limitations

The warranty coverage begins on the original delivery date and does not reset or extend if a replacement product is issued.

The warranty is non-transferable and applies only to the original purchaser. It cannot be resold or reassigned to a new owner.

If the product is relocated outside the country of original delivery, the warranty becomes void.

Contact - Rove Lab™ [United Kingdom] - Checkout