S8 Sleeper Sectional - Corner Open

Last updated: September 17, 2024

Thank you for shopping with us! We strive to deliver your order in a timely and efficient manner. Please review our shipping policy to understand how we handle orders and shipping.

Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates:Standard Shipping: Delivery time is 1-5 business days.Shipping rates for your order will be calculated and displayed at checkout.

Shipping Locations: We currently ship to the United States and Canada, except for the following regions:

•United States: Alaska, Hawaii, and Puerto Rico.

•Canada: Nunavut, Yukon, and the Northwest Territories.

We reserve the right to modify our shipping policies and regions at any time without notice.

Order Tracking: Once your order has shipped, you will receive an email notification containing the tracking number and a link to track the shipment. Please allow 24-48 hours for the tracking information to become available.Shipping Restrictions: We do not ship to P.O. Boxes or APO/FPO addresses. Orders to remote or rural locations may take longer than estimated delivery times.

Lost, Damaged, or Delayed Shipments: We are not responsible for packages lost, stolen, or damaged in transit. If you have any issues with your shipment, please contact the carrier directly. In the case of delayed shipments due to unforeseen circumstances (such as weather or customs delays), we appreciate your patience and understanding.

Address Changes: Please ensure all shipping information is correct when placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

Contact Us: For any questions or concerns about your order, please contact us at hello@rovelab.com

We appreciate your business and hope you enjoy your purchase!

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Our return policy allows you 100 days from the date you receive your item to request a return. To be eligible, the item must be in its original condition with protective packaging, and you must provide the receipt or proof of purchase. A $99 return fee will be deducted from your refund.

To initiate a return, please contact us at hello@rovelab.com. We will then send you a return shipping label along with instructions on how and where to send your package. Please ensure that you request a return before sending your item; items returned without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to reach out to us at hello@rovelab.com.

Damages and Issues:

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can address the issue promptly.

Exceptions:

We are unable to accept returns for final sale items or gift cards.

Exchanges:

To get the item you want most quickly, return the original item and place a new order once your return is approved.

Refunds:

After we receive and inspect your return, we will inform you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to complete the transaction. If you do not receive your refund within 15 business days of approval, please contact us at hello@rovelab.com.

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