Ring Sizer

At ISMI JEWELS, every custom piece is crafted with precision, care, and deep respect for your unique story. Because our personalized jewelry is made to order, please allow time for us to craft and prepare your piece before shipping.

Here is everything you need to know about our production and shipping policy.

1. Custom Production Time

Each custom nameplate, monogram, or engraved piece is personalized specifically for you.

Please allow 4–8 days for our artisans to craft, polish, inspect, and package your jewelry. Orders may be processed from Monday through Sunday.

Please note that production time is separate from shipping time.

2. Shipping Destination and Delivery Time

We currently provide shipping under this policy to addresses within the United States.

Once your custom piece has passed our quality inspection, it will be shipped using a trusted carrier. Estimated shipping time is:

United States: 4–8 days

The total estimated delivery time is:

Production time of 4–8 days + shipping time of 4–8 days = approximately 8–16 days

Delivery estimates begin after your order is placed and may vary because of carrier delays, severe weather, holidays, customs inspections, or other circumstances outside our control.

3. Shipping Rates

Shipping charges are calculated in U.S. dollars:

Orders of US$15.00 or more: Free shipping

Orders under US$15.00: US$5.99 flat-rate shipping

The applicable shipping charge will be displayed at checkout before payment.

4. Order Tracking

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number.

You can use this number on our Track Your Order page to follow your jewelry’s journey. Please allow 24–48 hours for tracking information to appear or update in the carrier’s system.

5. Address Accuracy

Please make sure your shipping address is complete and correct before submitting your order.

ISMI JEWELS cannot be held responsible for delays, failed deliveries, or packages delivered to an incorrect address provided by the customer.

If you notice an error, please contact us at support@ismijewels.com within 12 hours of placing your order. We will do our best to update the address before production or shipment begins, but changes cannot be guaranteed.

6. Lost or Stolen Packages

If your package is delayed or lost while in transit, please contact us and the shipping carrier using your tracking number so the issue can be investigated.

ISMI JEWELS is not responsible for packages that have been officially marked as “Delivered” by the carrier but cannot be located. In this situation, please check with household members, neighbors, your local delivery office, and the shipping carrier.

If you have any questions about your order or delivery, please contact us at support@ismijewels.com . We are always happy to help.

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Last updated: July 15, 2026

This Refund and Return Policy applies to purchases made from Ismi Jewels, a trading name of LAKAYFINDS LTD, a company registered in England and Wales under company number 17017031 ("Ismi Jewels," "we," "us," or "our").

This policy applies to orders shipped to the United States. Please read it carefully before placing an order, especially when purchasing a custom or personalized product. Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

1. RETURNS ACCEPTED FOR DEFECTIVE OR INCORRECT ITEMS ONLY

We accept returns only when an item:

- Arrives damaged;- Has a manufacturing defect;- Was made incorrectly by us;- Is different from the item ordered; or- Is materially not as described on our website.

We do not accept returns, refunds, or exchanges because of a change of mind, personal preference, an incorrectly selected size or chain length, or an error in personalization information submitted by the customer.

Damage caused by normal wear, misuse, accidental damage after delivery, improper storage or care, unauthorized repair or modification, or failure to follow care instructions is not considered a manufacturing defect.

2. CUSTOM AND PERSONALIZED ITEMS

Custom and personalized items—including name necklaces, engraved jewelry, and products made using a selected name, date, word, symbol, font, size, chain length, color, or other specification—are made specifically for the customer and cannot normally be resold.

For this reason, all custom and personalized items are final sale unless they arrive damaged, have a manufacturing defect, were made incorrectly by us, are different from the item ordered, or are materially not as described.

Customers are responsible for reviewing all names, spellings, dates, symbols, fonts, sizes, chain lengths, colors, and other personalization details before submitting an order.

If you notice an error after placing an order, contact support@ismijewels.com within 12 hours. Include your order number and the requested correction. We will make reasonable efforts to update the order before production begins, but changes or cancellations cannot be guaranteed once production has started.

3. REPORTING A PROBLEM

Please inspect your order promptly after delivery. If you believe an item qualifies under Section 1, contact support@ismijewels.com as soon as reasonably possible.

Your message must include:

- Your full name and order number;- A description of the problem; and- Clear photographs or a short video showing the item, packaging, shipping label, and reported issue.

Keep the item and all original packaging while we review your claim. We may request additional information or evidence reasonably necessary to assess the issue.

4. RETURN AUTHORIZATION

Do not send an item back before receiving written return authorization from us.

If a return is approved, we will provide the designated return facility address and packing and shipping instructions. Items sent without authorization or to an address not provided by our support team may be refused or delayed.

The registered office of LAKAYFINDS LTD is not automatically a customer return facility. Do not send returns to the registered office unless our support team specifically instructs you to do so.

Returned items must include all original components, accessories, and packaging where reasonably possible. The item must not have been further worn, altered, repaired, or damaged after the issue was discovered.

5. RETURN SHIPPING COSTS

When we approve a return because an item is damaged, defective, incorrectly made by us, different from the item ordered, or materially not as described, we will provide return instructions and cover the reasonable authorized return shipping cost where a physical return is required.

We are not responsible for unauthorized returns or for parcels sent contrary to our return instructions. We do not charge a restocking fee for an approved defective-item return.

6. REMEDIES

After reviewing an approved claim, we may offer an appropriate remedy depending on the circumstances and applicable law. A remedy may include:

- Repair;- Remake;- Replacement or exchange;- Partial refund; or- Full refund.

Exchanges are available only for approved claims involving an item covered by Section 1. We do not offer change-of-mind exchanges or exchanges based on customer-submitted personalization or sizing errors.

Any replacement or exchange is subject to availability. Because personalized items must be remade, additional production time may apply.

7. REFUNDS

If a return is required, we will inspect the item after it arrives at the authorized return facility. We will notify you when the claim has been approved or declined.

Approved refunds will be issued to the original payment method within 10 business days after approval and no later than required by applicable law. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund.

If more than 15 business days have passed since we confirmed that a refund was issued, contact support@ismijewels.com.

For an approved claim involving an item covered by Section 1, the refund will include the amount required by applicable law. Customs duties, import charges, or other fees collected directly by a government authority or third party may need to be reclaimed from that authority or third party.

8. ORDER CANCELLATIONS

To request an order cancellation or personalization correction, contact support@ismijewels.com within 12 hours of placing the order.

If production has not begun, we will make reasonable efforts to cancel or update the order. Once production of a custom or personalized item has begun, cancellation may no longer be possible because the item is being made specifically for you.

We may cancel and refund an order if we cannot produce or deliver it, payment authorization fails, an item is unavailable, or there is an obvious pricing or product information error.

9. WARRANTY CLAIMS

This return policy is separate from any product warranty. If you purchased the optional Lifetime Warranty & Anti-Tarnish Protection plan, review its terms at:

https://ismijewels.com/pages/lifetime-warranty

The optional Lifetime Warranty applies only when it appears as a separately purchased item in your order. A warranty does not replace or limit any rights that cannot be excluded under applicable law.

10. CONTACT AND BUSINESS INFORMATION

Legal business name: LAKAYFINDS LTDCompany number: 17017031Place of registration: England and WalesTrading name: Ismi JewelsWebsite: https://ismijewels.comCustomer support: support@ismijewels.comRegistered office: Suite 82, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

The registered office is provided for business identification and correspondence. Returns must be sent only to the return facility address supplied with an approved return authorization.

Email or Phone - ISMI JEWELS - Checkout