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POSTAGE RATES:

Postage rates are calculated at checkout based off your location and the total weight of the items purchased. Our preferred shipping carrier is Australia Post.

ONLINE ORDER PROCESSING

Thank you for shopping with us at KINGS Comics! Below is a guide to what happens after you place an order with us and the times anticipated to process and finalise your order.

If you have purchased any items that are ‘In Stock’ we will endeavor to have your order invoiced, picked and packed within the next 2-3 business days (pending availability)

•Orders are picked on business days, Monday – Friday.

•In-store pickups will be emailed when orders are ready for collection.

•During Christmas & Sale periods our normal processing times can be affected due to the sheer volume of orders being placed. Please be aware during this extremely busy time, delays in dispatching orders can occur.

IN-STORE PICKUP ORDERS

Due to the increase in Online Orders that are not being picked up in-store, we have had to implement a 30 day pickup window. If your order is NOT picked up within 30 days of receiving your pickup notification, we will transport your order to our warehouse and you will be contacted.

If you would like to claim your items, you have 30 days to contact Kings Comics in which your parcel will be mailed out to you (postage fees apply). After 30 days have passed and we have not received any communication from you, KINGS Comics will consider your order abandoned and will return the items back to stock without a refund.

EXPRESS ORDERS

Although we will endeavour to have all EXPRESS orders filled and processed within 24-48 hours, some orders may be subject to delays (1-2 days) as stock may have to be retrieved from multiple locations.

*Customers should be aware that the Express delivery option is provided by AusPost services and does not reflect the 1-2 day collection/processing required by Kings Comics.

Please see AusPost website for any updates on delays to this service, such as… Weekends, Public Holidays, Christmas period, etc.

SHIPMENTS / PRE-ORDERS

Weekly shipments are scheduled to Wednesday afternoons but subject to change as delays from our US supplier can occur (for updates stay tuned to our social media platforms).

•New stock is assigned Thursdays, with processing of mail outs and in-store pickups continuing through Friday until AusPost pick-up. (days subject to change pending any delays - see above)

•Should any unforeseen circumstances arise with your order, (E.g. ‘Did not Ship’, ‘Damaged’) we will contact you via the email provided through your order.

•EXPRESS orders containing ‘Pre-Orders’ and/or ‘Back Orders’, your fulfillment times will begin from the day of shipment arrival.

MAIL OUT DAYS

Weekly mail pick-ups from AusPost run - Monday, Wednesday & Friday afternoons (approx. 2:00pm)

•All tracking numbers are assigned to orders (where applicable) on fulfillment.

•Delays with orders after processing/collection are subject to change by AusPost services.

Contact - Kings Comics - Checkout

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that Gift Cards cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@kingscomics.com

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to info@kingscomics.com and send your item to: PO Box Q1469 QVB SYDNEY 1234

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to: PO Box Q1469 QVB SYDNEY 1234

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Kings Comics - Checkout