Retcon Vol. 1: Reverse Engineered

Processing and Shipping

Orders are usually shipped within 48 hours of receipt, Monday through Saturday. Orders are shipped worldwide via USPS. All orders are packed and shipped directly from the Wow Cool office. All shipments are sent with a tracking number. We recommend choosing First Class or Priority Mail for the fastest and safest delivery. Media Mail is cheaper, but can take two weeks or more to arrive. Shipping cost is calculated in real time based on the weight and shipping method of your order directly with USPS. Shipping is charged at our cost.

Packaging

Most comics and magazines are packed in acid free poly bags with a card board backing. We take the greatest care to ensure that the item reaches you in much the same condition as it left here. Merchandise is usually shipped in either cardboard reinforced bubble envelopes or securely packed and sealed boxes. Single comics are shipped in rigid cardboard photo mailers. Records are shipped in corrugated cardboard record boxes.

Warehousing and Storage

The merchandise sold on Wow Cool is stored in a low-light, climate controlled, smoke-free, pet-free facility. Minimal handling occurs between receipt of product and shipping.

Condition of Books, Comics & Magazines

Most of the publications we carry are purchased directly from the artist or publisher or from their authorized distributors. These are new, uncirculated books that are generally in excellent condition. In comics grading terms they are Near Mint or better. Much of the rest of our offerings are uncirculated books that are acquired from other sources. Many books are hand selected from available stock for their quality.

In a few rare cases the available stock of an out-of-print item is in merely Very Good or Fine condition, and this will be noted in the description. We strive to provide the best available copies of all the products we sell.

Condition of all other items sold is brand new in the best available condition unless noted.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at wowcool@wowcool.com . Please note that returns will need to be sent to the following address:Wow Cool, 689 Hoosick Road PMB 111, Troy, NY 12180 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at wowcool@wowcool.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at wowcool@wowcool.com .

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