Red Grape Vine Gift

Our Delivery Promise

We promise to send your gift out on time, every time. That’s our guarantee.

Your order is always dispatched using the correct delivery service, on the correct day, ready to arrive on your chosen delivery date.

Very occasionally, delays can happen after dispatch due to unforeseen issues on our courier’s side, such as severe weather, road closures, vehicle breakdowns or staff shortages. While rare, these are outside our control.

We’ve learned that the best gifting experiences come from choosing a delivery date 1-2 days ahead of the occasion it's intended for. It adds a little peace of mind without taking away from your gift’s living quality. For further guidance read our delivery advice.

If something goes wrong, here's what we'll do:

If your gift arrives late due to courier delays, send us an email at care@tree2mydoor.com to let us know, and we'll make it right with a free delivery voucher for next time. While we're unable to refund delivery charges if the delay is outside of our control, we'll always ensure you feel supported and appreciated, and your next delivery is on us!

Delivery Costs

We deliver our gift products to UK addresses* only and offer the following delivery methods:

Standard UK Delivery - £3.99. For England, Wales and lowland Scotland addresses. Club Member Price: Free

Next Day UK Delivery - From £10. For England, Wales and lowland Scotland addresses. Cost to other locations may incur surcharges. Club Member Price: Free (Tuesdays to Fridays)

Nominated Day UK Delivery - From £7.99. Choose your preferred delivery date for England, Wales and lowland Scotland addresses. Club Member Price: Free (Tue–Fri)

Free Delivery for 12 Months. Sign up for Tree2mydoor Membership to enjoy free P&P for 12 months. Only £12/year

* Excluding Northern Ireland addresses since the Irish Sea border was imposed after Brexit.

Please note: Prices are based on individually boxed trees. Larger trees or multiple box orders may incur extra charges, particularly to non England & Wales addresses. If you have any questions about delivery, please give our office an email at care@tree2mydoor.com .

Delivery surcharge applies to larger sized boxes over 1m going to Highlands and Islands postcode areas.

All orders are gift wrapped and carefully packaged up on the day of dispatch. Orders are delivered by tracked courier.

Find out the costs to get single trees delivered to addresses around the UK.

Delivery Location

Standard Delivery Cost

Premium Delivery Cost

Club Member Price

England, Wales & Scotland

£3.99

From £7.99

Free

Scotland Highlands & Islands

N/A

From £13

From £4.99

Northern Ireland

N/A

N/A

N/A

Republic of Ireland

N/A

N/A

N/A

Isle of Man

N/A

From £20

From £11.99

Isle of Wight

N/A

From £15

From £6.99

Europe

N/A

N/A

N/A

Extra Delivery Options

Cost (£)

Club Member Price

Pre 1pm delivery

£12

Standard Rate

Saturday Delivery (England & Wales)

£11

£3.99

Returns

£15.00

Standard Rate

Re-deliveries

£7.99

Standard Rate

Re-directed deliveries

£15.00

Standard Rate

Contact - Tree2mydoor - Checkout

Change or cancel an orderTrack your orderReturns procedureRefund policy

Change or cancel an order

You can change your order providing that our team has not dispatched the goods from our nursery. To change your order, please first make sure that it has not been dispatched. If your order has not been dispatched, please contact Tree2mydoor by calling or e-mailing customer services.You can cancel your order and receive a refund in full if the goods have not been dispatched from us. Orders for bespoke or personalised goods can only be cancelled if the goods have not been made to order when you get in touch with us to cancel the order.You cannot cancel an order once it has been dispatched from our nurseries, whilst in transit or once it has been received.

Track your order

You can track your order by logging into the Mytree section of the Tree2mydoor website. Once logged in, you can find out when your order was processed, dispatched and received. Help and advice is always available from the Tree2mydoor Customer Care team. Drop them an e-mail or give them a call if you can’t find the information you need from Mytree.

Returns procedure

Goods should be returned in the unopened and undamaged packaging within 7 days of receipt. You may be required to send a photograph by e-mail as proof of issue to authorise a return and refund of goods. You should also include a cover note containing your name and Order ID. Goods are returned at your own risk, please obtain proof of postage from your chosen delivery service. We are unable to refund goods or raise a credit note for goods that are not received back to us. Please send an e-mail to care@tree2mydoor.com (or use our online form) to get a returns code and returns address from us before sending - we cannot accept returns without a returns code. On cancellation, you acknowledge that the goods are not damaged and that you accept risk on returning the goods. We are unable to refund the P&P on unwanted goods.

Replacements

Replacements can be offered free of charge for people who have received products damaged in transit. Mytree Warranty holders can also benefit from free replacements (see the Mytree Warranty Terms here ).

Refund policy

If an order is cancelled either wholly or partially, prior to the goods leaving our nurseries you are guaranteed a full refund. Refunds are made directly onto the credit or debit card that you used to make the initial purchase. Please note that the right to cancel and receive a refund will not apply if your order contains personalised goods. Refunds cannot be made on perishable goods that have been received, this includes trees, plants and seed products.

Contact - Tree2mydoor - Checkout