Rebel Loon Embroidered Patch

Shipping Policy ----------------- Thank you for visiting and shopping at Fuzzy Loon Designs.​ Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed typically within 10-14 business days. During peak season or in the event of a viral social media post these times may be drastically changed. In the event that our turn around times change we will notify by email and/or text as well on social media channels of the change. In the event of not meeting out shipping times and your items have not shipped, we will offer a full refund on your order. Orders may not ship on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed more than normal. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, please contact us.

Delivery delays can occasionally occur. Once we ship the items, shipping times are out of our hands and we cannot control the speed it ships. We will work with you to get updated information from the carrier.

We will ship to: Shipment to P.O. boxes or APO/FPO addresses We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking:

You will receive a email once your order has shipped containing your tracking number(s). The tracking number will be active immediately but will update when the carrier company. If your order is marked delivered we will not reship the package you will need to file a claim with the delivery service.

Customs, Duties and Taxes Fuzzy Loon Designs​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages Fuzzy Loon Designs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We can help you file a claim but we are unable to do so.

Please save all packaging materials and damaged goods before filing a claim.

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Refunds and Returns Our return policy lasts 10 days. If 10 days have gone by since your order was received, unfortunately we can’t offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have no foul orders such as smoke.

We do not accept refunds on personalized or custom items.

Other Non-returnable items:

Subscriptions of any kind. Subscriptions can be cancelled at any time but cannot be refunded once the subscription is charged.

Mystery Items such as a Mystery Box, Decorate Your Own and Mystery Pack. Items that we choose for you based only on your notes or items that are completely a Suprise are also non-refundable.

Personalized Items. Any items that are personalized in any way, names, colors, or customizations are non-refundable.

Gift cards Downloadable software products

To complete your return, we require a receipt or proof of purchase. We require you to contact us prior to returning items.

Please do not send your purchase back to us. This is considered a forced return and will be refused.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 10 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@fuzzyloondesigns.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fuzzyloondesigns.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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