Quesadilla Wallet

We aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below for details.

1. Order Processing Time

All orders are processed within 1–2 business days after receiving your confirmation and payment.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Duration

Local Deliveries: Estimated delivery time is 3–5 business days .

Please note that delivery times may vary due to weather conditions, public holidays, or customs delays .

3. Delivery Issues

We are not responsible for shipping delays caused by courier services.

In case of wrong address entry or unclaimed packages, additional shipping fees may apply for reshipment.

4. Damaged or Missing Items

If you receive a damaged package or missing item, please contact us within 24–48 hours of delivery with photo evidence.

We will investigate and arrange a replacement or refund if applicable

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We want you to love your purchase, but if for any reason you are not completely satisfied, we’re here to help.

Returns Eligibility

You can request a return within 7 days of receiving your order.

Items must be unused, unwashed , and in their original packaging with all tags attached.

Returns will not be accepted for items that show signs of use, damage, or alteration.

Non-Returnable Items

Sale or discounted items

Signs of use, Damage, or Alteration

Customized or made-to-order products

How to Initiate a Return

Contact us through our website with your order number.

Our team will guide you through the return process and provide a return address.

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

For exchanges, contact us within 48 hours of delivery.

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