Pull-Up Bar

HealthyOutfit Shipping Policy

Effective Date: 12 January 2025

At HealthyOutfit Fitness Gear, we aim to provide smooth and reliable delivery for all our customers. This Shipping Policy outlines the terms and conditions for shipping orders from our website.

Shipping Locations

We currently ship to addresses within the United Kingdom and Europe and select international locations. Please contact us for specific information about whether we ship to your location.

Processing Times

Order Processing: Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

Delays: Please note that processing times may be extended during peak seasons or due to unforeseen circumstances. We will notify you if delays occur.

Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping (UK): Delivery within 3-5 business days.

Express Shipping (UK): Delivery within 1-2 business days.

European Shipping: Delivery within 5-10 business days.

International Shipping: Delivery times vary by location and will be displayed at checkout.

Delivery times are estimates and do not include processing times. Shipping times may vary based on location, courier, and other factors.

Shipping Costs

Shipping costs are calculated at checkout based on the weight and dimensions of your order and the delivery destination. Any applicable shipping fees will be displayed before you finalise your order.

Free Shipping: Standard shipping is available for orders over £100 within the UK.

•For international orders, customs duties and taxes may apply and are the customer's responcusty.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package on the courier’s website or Lost Packages.

If your package arrives damaged or lost, please contact us within 48 hours of receiving the damaged item or after the expected delivery date. We will work with the courier to resolve the issue promptly.

Changes to Shipping Information

You may request changes to your shipping address before the order is dispatched. Once an order has been shipped, we cannot modify the delivery address.

Returns and Exchanges

Please refer to our Return and Refund Policy for details on returning items.

Contact Us

If you have any further questions about our Shipping Policy, please reach out to us:

Email: support@healthyoutfit.com

Phone: 01925945175

Thank you for shopping with HealthyOutfit Fitness Gear!

Contact - HealthyOutfit Fitness Gear - Checkout

HealthyOutfit Return and Refund Policy

Last updated: 12 January 2025

At HealthyOutfit, we aim to provide high-quality Fitness Gear and Gym Equipment. If you're unsatisfied with your purchase, we're here to help.

Returns

You have 180 days to return an item from the date you received it.

To be eligible for a return:

•The item must be unused, in the same condition you received, and in its original packaging.

•You must provide the receipt or proof of purchase.

Non-returnable items:

•Gift cards

•Custom or personalised items

•Items marked as final sale or clearance

If you need to initiate a return, don't hesitate to contact us using the details provided at the end of this policy. Our team will provide you with the necessary instructions for the return process.

All returns should be sent to:

Email: support@healthyoutfit.com

Phone: 01925945175

Trading Name: Healthy Outfit Fitness Gear

Address: 5 Ashville Way, Runcorn, WA7 3EZ, United Kingdom

Business Registration Number: 14050025

VAT Number: GB440341045

European Union 14-Day Cooling-Off Period

As per the EU Consumer Rights Directive, customers in the European Union have the right to cancel their orders within 14 days of receiving the goods. During this cooling-off period, they can return their items for a full refund, including standard shipping costs (if applicable).

If you wish to exercise your right to cancel, don't hesitate to contact us using the details provided at the end of this policy within 14 days. You must provide proof of purchase and ensure the items are returned in original condition.

Please note:

•You will be responsible for the return postage costs unless the item is faulty or incorrect.

Refunds

Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If approved, your refund will be processed using your original payment method.

Please note:

•Refunds may take 5–7 business days to appear in your account, depending on your payment provider.

•Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to a defect or error on our part.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us using the details provided at the end of this policy.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of receipt. Include photos of the damage and your order details so we can resolve the issue promptly.

Shipping for Returns

You will be responsible for paying the shipping costs to return your item. However, we have discounted return postage agreements with DPD, DHL, and FedEx. Contact us to take advantage of these discounted rates.

If you have any further questions, please don't hesitate to contact us at:

Email: support@healthyoutfit.com

Phone: 01925945175

Contact - HealthyOutfit Fitness Gear - Checkout