Pull-Up Bar

Last updated: 14 August 2025

We aim to ensure your fitness equipment reaches you quickly and safely. This policy explains our delivery process, costs, and timeframes.

1. Delivery coverage

We ship across the UK mainland, most European countries, and selected international destinations. Costs and availability appear at checkout.

2. Processing times

Orders placed Mon–Fri are processed within 1–2 working days after payment clears.

Weekend and bank holiday orders are processed the next working day.

3. Delivery times after dispatch

Standard UK: 3–5 working days

Express UK: 1–2 working days

Europe: 5–10 working days

International: Varies by destination/customs clearance

Large or heavy equipment may be sent via pallet or specialist couriers. Kerbside delivery applies unless otherwise arranged.

4. Shipping costs & offers

Charges are calculated based on weight, size, and destination. Free UK delivery may be offered for orders over a set value when advertised.

5. Tracking & updates

Tracking details are sent once your order has shipped. Some multi-box shipments may arrive separately.

6. Delivery problems

If goods arrive damaged, please inform us within 48 hours with photographs. For missed deliveries, follow the courier’s instructions for redelivery or collection.

7. Address changes

We can update delivery addresses prior to dispatch only. After dispatch, address changes must be handled directly with the courier.

Shipping contact:Email: support@homefitnessgym.co.uk Mobile: +44 7460 003438Landline: +44 161 524 9990

Contact - Home Fitness Gym - Checkout

Last updated: 14 August 2025

At Home Fitness Gym, we want you to enjoy your training equipment from day one. If something doesn’t meet expectations, our returns policy is designed to make the process clear and fair.

1. Return timeframe

You may return items within 180 calendar days of delivery.

For change-of-mind returns, goods must be unused, in their original packaging, and in resale condition.

2. Items excluded from return

The following cannot be returned unless faulty:

Gift cards;

Made-to-order or personalised items;

Clearance or “final sale” goods clearly marked as non-returnable.

3. EU 14-Day Cooling-Off Rights

If you live in the EU, you have the right under the Consumer Rights Directive to cancel your order within 14 days of receiving it. Standard delivery costs (if charged) will be refunded. You are responsible for return postage unless the item is faulty or incorrect. Returned goods must be in original condition.

4. Faulty or damaged products

Your rights under the Consumer Rights Act 2015 apply. Please notify us within 48 hours of delivery if goods arrive damaged or incorrect, providing photographs where possible.

Within 30 days: you may reject the item for a full refund.

After 30 days: we will first attempt repair or replacement before offering a refund.

5. How to arrange a return

Contact our team for a Return Authorisation before sending anything back. We will provide the correct returns address and instructions. For large/heavy items, we can arrange collection (charges may apply for non-faulty returns).

6. Refund process

Once returned goods are inspected and approved, refunds will be processed to your original payment method within 5–7 working days.

7. Exchanges

We can swap faulty items for the same model or a mutually agreed alternative. For different products or sizes, please place a new order.

Returns contact:

Email: support@homefitnessgym.co.uk

Mobile/WhatsApp: +44 7460003438

Landline: +44 1615249990

Contact - Home Fitness Gym - Checkout