Pre-Glued Lashes

We dispatch most orders on the same day as they are placed, as long as the order is placed before 2:30pm UK time. In the very rare occasion that we are unable to dispatch an order on the same day, it will be processed the next again day. We dispatch all orders within 48 hours unless they are out of stock.

Please note that orders sent outside of the UK (Including to the EU) are subject to customs charges such as duty and import tax. We do not cover the cost of these under any circumstances.

DPD Notice:

We do not offer DPD to the following postcodes. Any orders placed via DPD to these postcodes will have their postage refunded and sent via Royal Mail's 48 hour service.

Aberdeen

AB31-AB35

Aberdeen

AB41 - AB54

Northern Highlands

AB36 - AB38

Northern Highlands

AB55 - AB56

Argyll

FK17 - FK21

Northern Highlands

HS1 - HS9

Northern Highlands

IV1 - IV63

Arran

KA27

Argyll

KA28

Northern Highlands

KW0 - KW14

Orkney Shetland

KW15 - KW17

Argyll

PA20 - PA78

Dundee

PH15 - PH18

Northern Highlands

PH19 - PH29

Northern Highlands

PH32 - PH33

Northern Highlands

PH45 - PH48

Argyll

PH30 - PH31

Argyll

PH34 - PH44

Argyll

PH49 - PH50

Orkney Shetland

ZE1 - ZE3

Shipping Rules:

Standard Delivery (Royal Mail 48 Hour) - 2-4 Business Days

Premium Delivery (Royal Mail 24 Hour) - 1-2 Business Days

DPD Next Day Tracked

DPD Saturday Delivery Tracked

Dispatch cut off times:

Mon - 3:30pm

Tue - 3:30pm

Wed - 3:30pm

Thurs - 3:30pm

Fri - 3:30pm

Sat - No dispatch

Sun - No dispatch

Contact - Lola's Lashes - Checkout

We will be happy to accept your return for a full refund within 14 days of you receiving the full order. Customers are responsible for the return postage cost. We offer a 14-day money-back guarantee. This means that we will refund your order as long as the returns process is started within 14 days of you receiving your goods. We will not refund orders outside of this period.

Cluster Lashes (Pre-Glued and regular) Policy: 60% of cluster lashes must be returned in the order to take advantage of our 14-day money-back guarantee. This means that you have not used more than 40% of a box (if a box contains 50 clusters, you haven't used more than 20 - approximately 2 sets of lashes).

We offer exchanges up to 30 days after receiving your order. If you aren't 100% happy with your eyelash style or eyeliner, we'll happily exchange it for another product on our website.

All faulty products are tested upon receipt. If the product is outside of our returns period and is found not to be faulty, we will return it to you. We will be unable to cover return postage costs in this scenario.

To submit a return or exchange request, please reach out with your order number to our customer support team at support@lolascosmetics.com

-- RETURN INSTRUCTIONS --

To make a return, please email our team at support@lolascosmetics.com with your order number and reason for return.We normally review returns requests on the same day. We will approve/reject all returns requests within 24 hours.Once your request has been dealt with, you will receive instructions to your specified email immediately.

Contact - Lola's Lashes - Checkout