Poremizing Quick Clay Stick Mask

Effective Date: May 18, 2026

Last Updated: May 18, 2026

Thank you for shopping with Vital Core. This Shipping Policy explains how and when we ship orders.

Order Processing

Orders are processed Monday through Friday, excluding US federal holidays. Orders placed before 12:00 PM MST on a business day are typically processed the same day. Orders placed after that time or on weekends/holidays are processed the next business day.

Please allow 1-2 business days for processing before your order ships.

Shipping Methods and Transit Times

We currently ship within the United States and US territories. Standard transit times after processing:

•**Standard Shipping:** 3-7 business days

•**Expedited Shipping (where available):** 2-3 business days

Shipping options and rates are calculated at checkout based on your destination and order weight.

Free Shipping

We offer free standard shipping on orders over $75 (before taxes and after any discounts). The discount is automatically applied at checkout.

Shipping Carriers

We ship via USPS, UPS, FedEx, and other major carriers. The carrier is selected based on destination and shipping speed. You will receive a tracking number by email once your order ships.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number and link. Please allow up to 24 hours for tracking information to update with the carrier.

Shipping Restrictions

We do not currently ship internationally. We do not ship to PO Boxes, APO/FPO addresses, or freight forwarders without prior arrangement. Please contact us if you need an alternative shipping arrangement.

Address Accuracy

Please review your shipping address carefully before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us at vitalcorecustomers@gmail.com — if the order has not yet shipped, we can update it.

Failed Delivery / Returned to Sender

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to retrieve the package, we will contact you to arrange reshipment. The customer is responsible for any additional shipping costs.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date with your order number and any photos of damage. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

Risk of Loss

Title and risk of loss for all products pass to you upon our delivery of the package to the shipping carrier.

Holiday Shipping

During peak periods (Black Friday/Cyber Monday, December holidays), processing and transit times may be slightly longer. We will post updates on our Site and via email when delays are expected.

Contact

EMV Commerce, LLC

9461 Charleville Blvd

Email: vitalcorecustomers@gmail.com

Phone: (213) 788-1919

Customer Service Hours: Monday-Friday, 8:00 AM - 11:00 AM MST

Step 1/3 : Email or Phone - THE VITAL CORE - Checkout

Effective Date: May 18, 2026

Last Updated: May 18, 2026

At Vital Core, your satisfaction is our priority. We stand behind every product with a straightforward 30-day money-back guarantee.

30-Day Money-Back Guarantee

If you are not fully satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the product price — no questions asked.

How to Request a Return

1. Email us at vitalcorecustomers@gmail.com within 30 days of delivery with the following information:

- Your order number

- The product(s) you wish to return

- The reason for return (optional but appreciated)

2. We will reply within one business day with confirmation and the return address.

3. Pack the product(s) securely and ship them to:

EMV Commerce, LLC — Returns

9461 Charleville Blvd

4. Include your order number on or inside the package.

5. Once we receive your return, we will process your refund within 5-10 business days to your original payment method. Refund timing on your bank or card statement may vary.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective item, incorrect product, or shipping error on our part. We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

Eligibility

Returns must be:

•Initiated within 30 days of the delivery date

•Shipped back to our address; in-person drop-offs are not accepted

•Returned in their original packaging when possible

We accept returns of both unopened and partially used products — we mean it when we say no questions asked. If you bought it, tried it, and decided it isn't for you, you are covered.

Non-Returnable Items

•Gift cards and promotional credits

•Final-sale or clearance items clearly marked as non-returnable at the time of purchase

•Items lost or damaged due to customer mishandling after delivery

Refunds

Once your return is received and inspected, we will send you an email confirming approval. The refund will be issued to your original payment method. Original shipping charges (if applicable) are non-refundable.

Partial refunds may be issued in limited circumstances, such as items returned after the 30-day window or items significantly damaged due to mishandling after delivery.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or is the wrong item, email vitalcorecustomers@gmail.com within 7 days of delivery with photos of the issue and your order number. We will arrange a free replacement or full refund — including return shipping if needed.

Order Cancellation

You may cancel an order for a full refund as long as it has not yet shipped. Once shipped, the standard return process applies.

Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it, please:

•Check with neighbors and household members

•Wait 24-48 hours (carriers occasionally mark packages early)

•Contact the carrier with your tracking number

•If still missing, contact us at vitalcorecustomers@gmail.com and we will assist with a carrier claim

Subscription Orders

If you have a recurring subscription, you may cancel or pause anytime through your account dashboard or by emailing us. Refunds for subscription orders follow the same 30-day policy from the date each shipment is delivered.

Chargebacks

If you have an issue with an order, please contact us first — we are committed to resolving every concern fairly and quickly. Filing a chargeback before contacting us delays the resolution process and may impact future orders.

Contact

EMV Commerce, LLC

9461 Charleville Blvd

Email: vitalcorecustomers@gmail.com

Phone: (213) 788-1919

Customer Service Hours: Monday-Friday, 8:00 AM - 11:00 AM MST

Step 1/3 : Email or Phone - THE VITAL CORE - Checkout