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At Jewelry Universe, we are committed to ensuring that your experience is seamless from the moment you place an order to the moment you receive your handcrafted jewelry. Below, you’ll find all the details regarding our shipping process.

Order Processing Time

Processing Time: All orders are processed within 0 to 4 business days after the payment is confirmed. During this time, our skilled artisans begin working on your jewelry, ensuring each piece meets our high standards of quality and craftsmanship.

Shipping Time

Delivery Time: After your order has been processed, it will be shipped and delivered within 4 to 12 business days, depending on your location and the shipping method selected.

Shipping Methods

We offer the following shipping options to cater to your needs:

Standard Shipping: Estimated delivery time is 4-12 business days. This is our most cost-effective shipping option.

Express Shipping: For those who need their jewelry sooner, we offer express shipping options. Delivery times and costs will vary based on your location.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package on our website or the carrier’s website.

Shipping Fees

Standard Shipping: Free for all orders over a specified amount (e.g., €50). For orders below this amount, a flat rate will be applied at checkout.

Express Shipping: Fees will be calculated based on the destination and weight of your package.

Important Notes

Customs and Duties: Please be aware that international shipments may be subject to customs fees or import duties. These fees are the responsibility of the customer and vary by country.

Delivery Delays: While we strive to meet our delivery estimates, please note that unforeseen delays due to customs, weather conditions, or other factors may occur. We appreciate your understanding and patience in such cases.

For any further assistance or inquiries about your order, please feel free to contact our customer service team at contact @jewelry -universe .com .

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact.jewelryuniverse@gmail.com . Please note that returns will need to be sent to the following address: 2 rue du pot à l'oiseau, France, Les Forges, 88390

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at contact.jewelryuniverse@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 30 business days have passed since we’ve approved your return, please contact us at contact.jewelryuniverse@gmail.com.

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