Plastic Bag (Iron-On Patch)

SHIPPING POLICYUpdated: 03/03/2026

Processing Time:All orders are processed and shipped within 1–3 business days after purchase. Delivery times below are estimates and do not include processing time. In rare cases, processing may take up to 5 business days during busy periods.

Domestic (U.S.) Shipping: USPS Priority Mail: usually 1–3 business daysUSPS Ground Advantage: usually 3–5 business days

Delivery times are estimates and are not guaranteed. Transit times begin once your order leaves our facility.

International Shipping: USPS Letter Mail: usually 7–28 business days (no tracking)DHL Package: usually 3–14 business daysUPS Package: usually 3-14 business days

International delivery times may vary and can be delayed by customs or local postal carriers. Tracking is only provided if the selected shipping method includes it.

Customs, Duties & Fees:Customers are responsible for any customs fees, import duties, tariffs, or taxes imposed by their country. These charges are not controlled by Retrograde Supply Co.

Tracking & Delivery Updates:If your selected shipping method includes tracking, you will receive a tracking number via email once your order ships.

If your shipping method does not include tracking (such as USPS Letter Mail), no tracking number will be provided.

Lost, Delayed & Undelivered Packages:If your package has not arrived within the expected delivery window:

1. Double-check the shipping address on your order confirmation.2. If the address is correct and the package is late, contact us at support@retrogradesupplyco.com with your order number.

We will work with you to locate your package, but shipments without tracking may be difficult to trace. Once a package is marked “Delivered” by the carrier, Retrograde Supply Co. is not responsible for lost, stolen, or misdelivered packages.

Address Errors & Changes:Please double-check your shipping address before completing your order. If your order has not shipped yet, we may be able to update the address if contacted immediately. Once an order has shipped, we cannot change the address.

Letter Mail Shipping Details:Our budget-friendly USPS Letter Mail option ships items in a standard envelope to keep costs low. Because of its nature, no tracking is included. Only small quantities fit in each envelope. Larger orders may ship in multiple envelopes and arrive separately.

Final Notes:All shipping timelines are estimates provided by the postal service and are not guaranteed. Retrograde Supply Co. is not liable for delays caused by carriers, customs processes, weather, postal strikes, or other uncontrollable factors.

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RETURNS & REFUND POLICYUpdated: 03/03/2026

1. Return EligibilityRetrograde Supply Co. accepts returns only for defective or damaged items.

We do not accept returns for: - Buyer’s remorse - Incorrect size selection - Incorrect address provided at checkout - Shipping delays outside our control - Sale items - Gift cards - International orders (except verified defect/damage)

To request a return, you must email support@retrogradesupplyco.com within 7 days of confirmed delivery and include:- Your order number- Clear photo evidence of the defect or damage

Failure to provide photo documentation may result in denial of the claim.

To be eligible for return consideration:- The item must be unused- The item must be in the same condition as received

Retrograde Supply Co. reserves the right to deny any return request that does not meet the criteria outlined in this policy.

2. International Orders – Final Sale All international sales are final.

We do not offer returns, refunds, or exchanges on international orders under any circumstances, except in verified cases of defect or damage.

Customers are responsible for customs fees, VAT, import duties, and any additional charges imposed by their country.

3. Missing Orders & Extended Transit TimesBecause we use shipping insurance, we must observe carrier-required waiting periods before filing claims.

From the shipment date:- Domestic (U.S.): 14-day waiting period- International: 35-day waiting period- Insurance claims cannot be filed until at least 20 days after shipment (carrier requirement)

If your package has not arrived after the applicable waiting period, contact support@retrogradesupplyco.com with your order number.

Shipments sent without tracking (such as USPS Letter Mail) may be difficult or impossible to trace.

Once a package is marked "Delivered" by the carrier, Retrograde Supply Co. is not responsible for lost, stolen, or misdelivered packages.

4. Refund ProcessIf a return request is approved:- Refunds will be issued to the original method of payment only.- Refunds cannot be redirected to a different payment method.- Processing time depends on your financial institution.

We reserve the right to refuse refunds in cases of policy abuse, fraudulent claims, or misuse of chargeback procedures.

5. ExchangesWe do not offer exchanges.

If your item qualifies due to verified defect or damage, a refund will be issued once approved.

6. Return ShippingIf a return is approved due to verified defect or damage, we will cover reasonable return shipping costs.

Original shipping fees are non-refundable.

7. GiftsRetrograde Supply Co. does not offer a "gift" option at checkout.

All orders are treated as standard purchases and are subject to the return policy outlined above. Items presented as gifts by customers are not eligible for special return treatment.

8. Policy AcknowledgmentBy completing your purchase, you acknowledge and agree to Retrograde Supply Co.'s Shipping Policy and Returns & Refund Policy.

9. Policy EnforcementWe reserve the right to update or modify this policy at any time without prior notice.

Contact - Retrograde Supply Co. - Checkout