Pioneer DJ: DDJ-REV5 DJ Controller

We understand how valuable your vinyl records are to your collection, which is why we treat every order with the utmost care and attention. Each item is professionally packed using specialized vinyl mailers, protective outer sleeves, and sturdy padding to prevent bending, scratches, or damage during transit. We ensure your records arrive safely so you can enjoy them as soon as possible.

Shipping Rates & Delivery Times

•For orders under £50: A flat shipping fee of £9.50 will be applied. Estimated delivery time is 2–17 working days.

•For orders totalling £50 or more: Free standard shipping is automatically applied. Estimated delivery time is 3–25 working days.

Please note that all delivery times are estimates and begin once your order has been processed and dispatched. Delays may occasionally occur due to high-volume periods, adverse weather conditions, postal service disruptions, or other circumstances beyond our control.

Order Processing

Orders are processed and packed within 1–3 business days, excluding weekends and public holidays. Once your package has been shipped, you will receive a confirmation with relevant shipping details to track your delivery.

International Shipping

Our shipping rates and terms apply to most international destinations. Please be aware that customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the buyer and are not included in our shipping charges.

If your order arrives damaged or you experience any issues with your delivery, please contact us immediately. We will investigate and resolve the matter as quickly as possible to ensure your satisfaction.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at guadaluphoover2369@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at guadaluphoover2369@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at guadaluphoover2369@gmail.com.

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