Patsy White Satin Maxi Dress

Shipping Terms And Conditions

Orders are dispatched from our warehouse in Vista, CA, the same business day when placed before 3:30pm PDT (2:30pm PDT for Overnight and Canada Express).

Orders placed after the specified cut off, Mon-Fri, will ship the following business day.

Orders placed on Friday after the cut off, or weekends, will not ship until the following Monday - or - business day during holidays.

Please allow an additional two business days for dispatch & delivery during major sales or public holidays..

USA Standard - (3 - 6 business days) Free Orders $100 USD and over

$9.95 USD Orders under $100 US

USA Express - (1 - 4 business days)

$9.95 USD for Orders $100 USD and over

$19.95 USD for Orders under $100 USD

USA Overnight / Next Business Day - (Next Business Day by 8pm)

$34.95 USD

Canada Standard - (6-10 business days)

$19.95 USD

Canada Express - (3-5 business days)

$29.95 USD

Taxes & Duties

All prices on Beginning Boutique are in USD.

For international customers (outside USA), the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country and is the sole responsibility of the receiver.

Please contact your local customs office for further information

USPS Delivery Terms & Conditions

All Express and Standard parcels are shipped with USPS

This service is Authority to Leave, which means that the driver will leave the parcel in a safe place on your premises without a signature.

If you select this service you have agreed to USPS t erms and conditions and the following statement:

I hereby accept the USPS Terms and Conditions and authorise USPS to deliver my shipment as specified. I release USPS and my Shipper from all liability for any loss or damage that may result from delivering the shipment according to my request.

If the parcel is unable to be delivered safely, the parcel will be returned to sender.

For standard shipping service will arrive after 3 business days for west coast delivery and 5 days for east coast delivery

For express shipping service arrives after 2 business days for west coast delivery, and 3 business days for east coast delivery. LA & San Diego deliveries arrive overnight.

Please allow up to 4 business days for delivery after dispatch in case of unexpected delays

UPS Overnight / Next Business Day Delivery

All overnight / next business day parcels within the United States are shipped with UPS.

Delivery is available to eligible zipcodes only

UPS have the Next Business Day after dispatch by 8pm to complete the delivery

This service is Authority to Leave, which means that the driver will leave the parcel in a safe place on your premises without a signature.

UPS International

All Express and Standard parcels for Canada customers are shipped with UPS

This service is Authority to Leave, which means that the driver will leave the parcel in a safe place on your premises without a signature.

Standard delivery, allow up to 10 business days for delivery after dispatch in case of unexpected delays

Express delivery allow up to 5 business days for delivery after dispatch in case of unexpected delays.

The prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country and is the sole responsibility of the receiver.

Please note, UPS charge a brokerage fee to handle the customs clearance, you are welcome to assign your own to avoid this cost, however if not Beginning Boutique is not liable or responsible for any charges or costs for imports or customs.

Order Cancellation Requests

If a cancellation request is received by our office and can be accommodated by the warehouse team (i.e. the order has not already been picked, packed or dispatched), we can offer a store credit gift card. The gift card will have an expiry of three (5) years and can be used in conjunction with any valid promotion. Gift cards cannot be redeemed for cash.

If a cancellation request cannot be accommodated, we will assist with the Returns Process.

NB. During high volume periods (eg. sale periods), we are unable to make any changes to orders after confirmation, however our Customer Care team are readily available to assist with Returns, as above.

For any urgent cancellation requests, we recommend contacting our customer care team via phone to see if the team can accommodate your request

Order Editing

You can edit your order via your confirmation email within a 15-minute window after your purchase is confirmed. To edit your order, simply click ‘Edit or View Your Order’ in your order confirmation email. You will be directed to the order page and can make amendments accordingly.

Adding items to an order may result in additional charges, and any price differences will be processed separately. The final payment will be processed after 15 minutes.

Once this 15-minute window has passed, we may be unable to make any changes. For any urgent requests outside the 15-minute window, we recommend contacting our customer care team by phone to see if they can accommodate your request.

If a change request cannot be accommodated, we will assist with the Returns Process.

During high-volume periods (eg. sale periods), we are unable to make any changes to orders after confirmation; however, our Customer Care team is readily available to assist with the Returns Process, as above.

Please note, this feature is not available via App purchases.

Pre-Order

Items available for pre-order will be dispatched as soon as possible after the expected delivery date. Orders will not be refunded due to any delays from suppliers outside of our control.

In the case that multiple items have been ordered along with the pre-order item, all items will be shipped together once the pre-order has been received into the warehouse. We are unable to split ship orders.

Security & Dispatch Delays

We take a firm stance against fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date

Delivery Delays

Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on location.

During peak sale times and public holiday periods, delivery delays are to be expected. It is the responsibility of the customer to ensure that they are aware of potential delays per this shipping policy.

By placing their order, the customer also agrees to this shipping policy and understands that Beginning Boutique are not liable for delays outside of our control and cannot guarantee delivery timeframes, regardless of the estimates provided herewith.

Loss, Damage & Delivery Disputes

If your tracking does not show as delivered within the recommended time frame, please contact us on [email protected] and we will launch an enquiry on your behalf with the Shipping Carrier.

If your parcel is damaged in transit, please contact us as a priority on [email protected] and we will provide instructions on how to proceed with a resolution.

If your parcel has been marked as delivered but you have not received it, please reach out to the courier directly to enquire about the delivery and please contact us on [email protected] and we will launch an enquiry on your behalf with the Shipping Carrier.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Beginning Boutique and the Shipping Carrier are removed of all responsibility, as the receiver has opted for a non-secure delivery method.

In the case where Proof Of Delivery is shown and the delivery shows as successful but the receiver is disputing the delivery, it is the receiver’s responsibility to contact the Shipping Carrier and raise the dispute. If required, Beginning Boutique can assist the receiver with this process and provide any supporting documentation

Return To Sender & Refused Customs/Import Fees

It is the sole responsibility of the customer to enter their full and correct address (including Business Name if applicable), ensure that they are available to be contacted for delivery to be arranged (if applicable), as well as collecting their parcel from the collection point (if applicable). Beginning Boutique is not liable for any information entered incorrectly in the checkout, which is a secure environment.

For USA Customers: We will always contact the customer when a RTS parcel is received back into our warehouse

A store credit will be issued upon receipt, less the RTS fee of $9.95 USD (and less any original shipping costs, if applicable).

For Canadian Customers: We will always contact the customer when a RTS parcel is received back into our warehouse

A store credit will be issued upon receipt, less the RTS fee of $15 AUD (and less any original shipping costs, if applicable).

Items must be returned in their original condition and be unworn, unwashed, and unused.

All tags and hygiene seals must be attached.

Returns may be refused if items are not in original condition, tags are removed, or item is stained, damaged, or altered.

Not Eligible for Return: Final sale, swimwear (if hygiene seal removed), earrings, cosmetics, intimates & gift cards.

Exchanges will be shipped with Standard Post.

Discount cannot be applied within the return portal.

Any Bonus Credit applied cannot be reversed or redeemed for cash, and can only be redeemed when using the ShopNow function.

Refunds

We do not offer cash refunds for change-of-mind, fit, or sizing returns.

Refunds are strictly reserved for items that have a major manufacturing fault or have been significantly misrepresented, in accordance with consumer rights laws (see "Faulty or Incorrect Items" below).

If your item is assessed as having a major fault and a refund is approved, it will be processed back to the original payment method used to place the order. (If you used multiple payment methods, the funds will be reversed to those methods accordingly).

It can take up to 10 business days for an approved fault reversal to be reflected on your end.

All other eligible returns will be issued as a Store Credit or Exchange.

Store Credit & Gift Cards

A store credit (gift card) is offered on all eligible orders posted back to us within 30 days from the delivery date.

A processing fee will be deducted from your total store credit amount ($13.99 for US and Canada orders).

Gift cards have an initial validity period of 60 months.

Gift cards are not redeemable for cash and cannot be applied on previous or existing orders.

Gift cards cannot be returned or reversed for cash.

Exchanges

We provide two exchange options: Instant Exchange or Standard Exchange.

Instant Exchange:

Your exchange will be ordered once submitted. A temporary hold will be placed on your credit card.

If the item/s from the instant exchange are not scanned by the carrier with the return label provided within 14 days, the full amount of the exchange will be charged to the card.

A $13.99 fee will be processed with your return for the use of the return postage label provided and the exchange order postage.

Standard Exchange:

Your exchange order will be processed once our return shipment has been scanned as “in-transit” by the postal carrier (ahead of your return being delivered to us).

A $13.99 fee will be processed with your return for the use of the return postage label provided and the exchange order postage.

Faulty or Incorrect Items

If you receive an item that is defective or not what you ordered, please contact us as soon as possible: [email protected]

We ask that you please provide as much detail as possible, including photos so that we can quickly and thoroughly investigate your claim.

In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.

When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.

If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Return Coverage (Checkout+)

At checkout, you have the option to add Return Coverage (Checkout+) for $5.99. With return coverage, you can return or exchange all eligible items from your order (excluding Final Sale) without any additional return fees. If you choose not to add Return Coverage, you can still lodge a return later through the Returns Portal, but standard fees will apply.

A few important things to note:

Return Coverage (Checkout+) is currently available for US customers only.

Return Coverage (Checkout+) is currently not available for purchases made in the Beginning Boutique app.

The Return Coverage (Checkout+) fee is strictly non-refundable and cannot be credited back.

Return timeframes and policies still apply: Returns for store credit or exchanges are eligible if posted back within 30 days from the delivery date.

Final sale items are not eligible to be returned unless faulty.

Shipping costs and duties from your order are not eligible for store credit and cannot be reversed.