Patch - Send It

Order Processing

Orders are processed Monday through Friday (excluding holidays).

Orders placed before 2:00 PM MST typically ship the same business day. Orders placed after this cutoff will be processed the following business day.

While we work to ship orders as quickly as possible, same-day shipping is not guaranteed and may vary based on order volume, inventory availability, or carrier pickup schedules.

Once your order ships, you will receive a confirmation email with tracking information.

Domestic Shipping (United States)

We ship from within the United States using carriers such as UPS, FedEx, and USPS.

Standard Shipping: Typically 3–7 business days

Expedited Shipping: Available at checkout

Shipping rates are calculated at checkout based on your location and selected delivery method.

Delivery Estimates (Not Guaranteed)

Delivery timeframes shown at checkout or in tracking are estimates only and are not guaranteed.

Transit times may be affected by:

•Carrier delays

•Weather conditions

•High shipping volumes

•Service interruptions

Primo Workz does not guarantee delivery dates and is not responsible for delays once an order has been handed off to the carrier.

Alaska, Hawaii, and U.S. Territories

Orders shipping to Alaska, Hawaii, or U.S. territories may require additional transit time and may incur higher shipping costs.

Rates are calculated at checkout.

International Shipping

We ship internationally to select countries.

•Shipping rates are calculated at checkout

•Delivery timelines vary by destination

Duties, taxes, and import fees are not included and are the responsibility of the customer.

If a shipment is refused due to unpaid duties or taxes, any return costs or losses incurred will be deducted from the refund.

Order Tracking

Tracking information will be provided via email once your order ships.

Please allow up to 24 hours for tracking updates to reflect movement within the carrier’s system.

Lost, Stolen, or Damaged Packages

Lost or Stolen Packages

Primo Workz is not responsible for lost or stolen packages that are marked as delivered.

If your package is marked delivered but not received:

•Check with neighbors or others at the delivery location

•Contact the carrier directly

•File a claim with the carrier

Damaged Shipments

If your order arrives damaged:

•Contact us within 5 days of delivery

•Include photos of the product and packaging

We will review and resolve the issue as quickly as possible.

Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address:

•The customer is responsible for any additional shipping costs to resend the order

Split Shipments

Orders may ship in multiple packages depending on inventory location or availability.

If this occurs, separate tracking numbers will be provided.

Questions

For shipping-related questions or support:

service@primoworkz.com

Contact - Primo Workz - Checkout

Return Window

We accept returns and exchanges within 30 days of delivery.

To be eligible, return requests must be submitted and the product must be shipped back within this 30-day window.

Return Eligibility

To qualify for a return or exchange:

•Items must be unused and in original condition

•Products must be returned in original packaging

•All components, hardware, and included materials must be present

Products may be briefly tested for fitment, but must show no signs of wear, damage, or modification.

Any product showing visible wear, damage, or alteration will not be accepted.

Non-Returnable Items

The following are not eligible for return:

•Used or worn products

•Modified or altered items

•Items returned without original packaging or components

•Final sale or clearance items (if applicable)

Return Process

To initiate a return, contact:

service@primoworkz.com

If your return is approved, you will receive instructions on where and how to send your item.

Returns sent without prior authorization will not be accepted.

Return Shipping

•Customers are responsible for all return shipping costs

•Original shipping charges are non-refundable

•We recommend using a trackable shipping method

Primo Workz is not responsible for lost return shipments.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 15%, depending on the condition of the returned item.

This fee is applied to cover handling, inspection, and repackaging costs.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is to:

•Submit a return request

•Place a new order

Damaged, Defective, or Incorrect Items

Inspect your order upon delivery.

If your item is defective, damaged, or incorrect:

•Contact us within 5 days of delivery

•Provide photos of the product and packaging

We will evaluate the issue and determine the appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

•Refunds are issued to your original payment method

•Processing time is up to 10 business days after approval

Original shipping costs are not refunded.

If more than 15 business days have passed since approval, contact:

service@primoworkz.com

Chargebacks & Abuse

We reserve the right to deny returns, refunds, or future orders in cases of:

•Excessive return activity

•Abuse of the return policy

•Fraudulent claims

Unauthorized chargebacks may be disputed with supporting documentation, including delivery confirmation and policy acceptance at checkout.

Contact - Primo Workz - Checkout