Overbed Bedside Sofa Table Adjustable Height Mobile Desk Hidden Wheels Laptop Stand Living Room Standing Table Practical Room

Thanks for shopping with EastSupplier Platform (eastsupplier.com). We are committed to bridging global buyers with high-quality manufacturers and delivering a seamless cross-border shopping experience.

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service. Generally, orders are processed and shipped within 3-10 working days of order confirmation and payment. Orders made on the weekends might experience a slight delay.

Our warehouse operates on Monday – Friday during standard business hours, except on Chinese public holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

We offer worldwide shipping. Shipping costs and estimated delivery times are automatically calculated at checkout based on the destination and the courier selected.

Standard Shipping: Estimated delivery within 7-15 business days.

Express Shipping: Estimated delivery within 3-7 business days.

*Note: International shipping might experience delays due to local customs clearance, COVID-19, or other unforeseen global factors.

Customs, Duties and Taxes

Please be aware that your order may be subject to import duties, taxes (including VAT), and customs fees once a shipment reaches your destination country. EastSupplier Platform is not responsible for these charges if they are applied. All customs and import fees are the responsibility of the buyer/customer.

Track Your Order

Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. If you need help keeping track of your order, please contact us at sales@eastsupplier.com so we can assist you.

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🇪🇺 EU Right of Withdrawal

Important Notice for Consumers in the European Union and European Economic Area

Under EU Directive 2011/83/EU, if you are a consumer residing in the EU/EEA, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you acquire physical possession of the goods. For orders with multiple items delivered separately, the period starts from delivery of the last item.

How to Exercise Your Right

Send an unequivocal statement to service@eastsupplier.com . You may use our Model Withdrawal Form , but any clear written statement is sufficient. To meet the deadline, it is sufficient to send your communication before the withdrawal period expires.

Refund

We refund all payments including standard delivery costs within 14 days of receiving your withdrawal notice, using your original payment method. We may withhold the refund until we receive the returned goods or proof of return.

Return Shipping Costs

You bear the direct cost of returning the goods.

Exceptions

•Custom-made or personalized goods

•Perishable goods

•Sealed hygiene-sensitive goods unsealed after delivery

•Sealed audio/video recordings or software unsealed after delivery

•Digital content accessed with your consent

⚠️ Extension to 12 Months

If we fail to provide you with the legally required information on the right of withdrawal before the contract is concluded, the withdrawal period extends to 12 months from the end of the initial 14-day period. This page serves as your required notification.

Standard Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at service@eastsupplier.com . If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at service@eastsupplier.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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