Organic Burdock Root

IMPORTANT NOTICE: We're currently experiencing a higher volume of orders, which may lead to longer fulfillment times. Please allow 1–5 business days for your order to be processed. We truly appreciate your patience and are working diligently to get your tea to you as quickly as possible!

***CURRENTLY BOTH FEDEX AND USPS ARE EXPERIENCING DELAYS. NEITHER FEDEX OR USPS WILL GUARANTEE DELIVERY TIMES RIGHT NOW. SO WE WILL NOT BE ABLE TO RECEIVE OR OFFER REFUNDS FOR EXPEDITED SHIPPING.***

Order Fulfillment

All of our products that are in stock ship within 1-2 business days.

Free Shipping / Standard Shipping

•We offer free shipping on orders $49+ using USPS Priority/First Class or FedEx Ground services.

•Orders that don't meet free shipping requirements are charged $4.95 for shipping using

USPS Priority/First Class or FedEx Ground services .

•Free shipping available ONLY in the United States.

FedEx 2Day & Overnight

•FedEx 2Day is a flat $11.95 charge (U.S. Only).

•We offer free

FedEx 2Day shipping on orders $99+ (U.S. Only).

•We offer carrier calculated rates available for FedEx Standard Overnight which calculates based on what is in the order and the delivery address.

•FedEx is only available to physical USA addresses, not PO Boxes.

My Package Is Lost / Stolen / Sent To The Wrong Address

Sometimes carriers mark items as delivered before actually delivering the item. We recommend waiting until the next day at around 4pm . If you still haven't received your order, please contact us.Once a package leaves our warehouse, it's in the shipping carrier's hands. Please make sure your address is correct before placing your order . We do not issue refunds for missing, stolen, or wrong address packages.

Please reach out within 30 days of purchase date for assistance. If it is past 30 days, we will be unable to assist.

If your package is returned to sender and you would like it re-shipped, we are happy to do so for a one time re-shipping fee of $4.95.

SHIPPING INSURANCE

Shipping Insurance Terms

Shipping Insurance is a service offered by Full Leaf Tea Company, LLC. The cost is variable depending on order amount. If you elect to purchase Shipping Insurance, your shipment will be protected if it is lost, stolen or damaged.

If you believe your order has been lost, stolen or damaged, reach out to us within 60 days of the order date to receive coverage. Once you have made a claim, one of our customer service reps will investigate the issue. (Please note: this may take up to 2 business days.)

Our investigation will look into several factors before we can approve the claim. The factors are:

•Is the shipping address correct? If you entered the incorrect shipping address, your claim will not be approved.

•If it is being delivered via USPS, occasionally a package will be marked as “Delivered” when it has not been delivered. If you still have not received the package 3 business days after it was mark delivered, we will move forward with your claim and send you a new package.

Please include anything you have which supports your claim, such as photos.

If we request more information from you and you don’t respond immediately, it may delay your claim. We will do our best to approve your claim as soon as possible.

Helpful Tips:

•When filing a claim, email support@fullleaftc.com.

•In the email subject, write “Shipping Insurance Claim Order #XXXXXXXX” and include your order number. You can find your order number in your order confirmation email.

•If we haven’t responded after 1 business day, please check your spam/junk email folder.

•If you have any questions on how to file a claim, please call us at 1(800) 635-2471. We are available weekdays from 9:00am PST to 5:00pm PST.

Please note: Shipping Insurance only covers one reshipment of your order. It does not entitle you to a refund, other than expedited shipping (if applicable). Full Leaf Tea Company LLC reserves the right to refund at our sole discretion. If an item is out of stock, we will reach out to you and offer a replacement item. If there is a price difference in the replacement item, we will either refund the difference or send you an email invoice to pay the difference. If there is an amount you must pay for the replacement item, the shipment will not ship until it is paid.

What Is Our Return Policy?

Please reach out to us if you are not 100% satisfied, and one of our Tea Specialists will be happy to help. We are available via phone, chat, or email Monday thru Friday from 9 am-5 pm PST. Click here to go to our Contact Page . If we make any mistakes in your order, we will be happy to correct your order.

Address Mistakes

My Order Hasn't Shipped Yet We understand that mistakes happen when placing online orders. Please double-check your shipping address during checkout and when you receive the order confirmation . If you notice an error in your shipping address, please get in touch with us as soon as possible. We will try our best to intercept the order before it is shipped and make the change to your address, free of charge. Any address changes may delay the shipment of your order. My Package Has Shipped If the package has already been shipped, we can attempt to intercept it and have it rerouted to the correct address. The charge for this service is $15.95, which the carrier charges us to reroute a package. When We Reach Out Occasionally our shipping software will detect address mistakes (i.e., missing apartment number). If that happens, we will pull your order and email you a request to update your address. If you do not respond to our request after 30 days, we will cancel the order and issue a refund.

Returning Accessories

Returning Unopened & Unused Accessories If you would like to return an unopened and unused accessory, reach out to us within 30 days of purchase to initiate a return. We will send you a return shipping label to return the product. You will be responsible for packaging the product back up safely (we recommend you keep the original packaging the product was sent in for ease of return). Once we receive the returned product and verify it hasn’t been opened or used, we will initiate a refund less the return shipping charge. Returning Opened Accessories Unfortunately, you cannot return an opened and/or used accessory. My Accessory Is Defective If there is a product defect, please reach out to us within 30 days, and we can assist with replacement parts or replacement accessories.

Returning Tea & Matcha

If you are not completely satisfied with your tea, please reach out to us, and one of our Tea Specialists will assist you. With tea, there are numerous ways to prepare and drink tea. So, our first goal will be to assist you in tea preparation and improve your experience in any way we can. If you would still like to return your tea, we have different policies for opened and unopened tea. The only teas that are not returnable are our sample bags. Returning Unopened Tea For unopened tea, reach out to us within 30 days of purchase to initiate a return. We will send you a return shipping label to return the product. You will be responsible for packaging the product back up safely (we recommend you keep the original packaging the product was sent in for ease of return). Once we receive the returned product and verify it hasn’t been opened or used, we will initiate a refund less the return shipping charge ($4.95). Returning Opened Tea For opened tea, reach out to us within 30 days of purchase to initiate a return. We will send you a return shipping label to return the product. You will be responsible for packaging the product back up safely and all returns must be in their original packaging. Once we receive the returned product, we will initiate a refund less the return shipping charge ($4.95) and a 25% disposal fee.

Returning Samplers

Samples are only returnable if they are unopened and the packaging is fully in tact within 30 days of purchase. Opened samplers are non-returnable.

For All Returns

For all returns, please allow 3-5 business days after your return has reached our facility for us to complete the return process. After the return process is complete, we will refund the method of payment that was originally used to make the purchase. Depending on your payment method, refunds may take several business days to post to your account.

Full Leaf Tea Company reserves the right to refuse returns at their discretion.

Return must be sent back within 1 week of receiving a return label to be refunded. Late or missing refunds (if applicable) If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customers@fullleafteacompany.com.