OpenRun Pro 2

Shipping We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.Please review the information below to learn about how and when you will receive the products you purchased from the Shokz. The total time is the sum of the processing time and the shipping time. Processing time   =   the time between when you place an order and when we ship it; Shipping time = the time between when your order has been shipped and delivered to you; Shipping Method Estimated Delivery Time Shipping Fee Standard Shipping 4-7 Business Day Free Express Shipping 2-3 Business Day Calculated at checkout Should there be any further questions or problems, please contact Shokz Customer Happiness Team . We are more than happy to assist! Opens external website in a new window. Opens in a new window. Opens external website. Order details - Shokz - Checkout

Refund policy Shokz only accepts returns for orders placed at shokz.com and within 45 days of purchase. If you would like to return your product, please  file for your return , or you can contact hello@shokz.com, and our Customer Happiness Team will file your return for you. Product must be returned in the original box with all accessories. Our Customer Happiness Team will email you a prepaid return shipping label within two business days of filing your return for you to send back your product. (Please do not send back the product without having filed for a return, or without the provided USPS shipping label.) Returned product must be received by Shokz within 45 days of the purchase date to receive a refund. After we receive the returned product, we'll issue the refund through the payment method used to make your purchase. Please note it can take up to two weeks after we receive the returned headphones to see your credit returned to your account. If you have any questions about returning your product, please reach out to our Customer Happiness Team at hello@shokz.com. Opens external website in a new window. Opens in a new window. Opens external website. Order details - Shokz - Checkout