Nylon Basic Messenger Bag Medium Shoulder Bag

Thank you for shopping with us! Here at citymora, we strive to ensure a smooth and enjoyable shopping experience. Please review our shipping policy to learn about shipping, processing, and delivery details.

Processing and Shipping Times

•Enjoy free shipping with delivery within 2-5 business days or less!

•We're committed to getting your order to you as swiftly as possible

* Please note that these are estimated timeframes and may vary due to unforeseen circumstances.

Order Tracking

•Once your order is shipped, you'll receive a tracking number to monitor the delivery status. Please allow 24-48 hours for the tracking information to update.

Lost or Delayed Shipments

•In the rare case of a lost or delayed shipment, please contact our customer support team at help.citymora@gmail.com. We'll work diligently to resolve the issue.

Holiday Shipping

•During holiday periods, shipping times might be extended. Check our website for holiday shipping cutoff dates.

International Shipping

We're happy to welcome international customers to citymora.com! However, there are a few things to keep in mind before you make a purchase:

•Not all items are available internationally. Unfortunately, due to agreements with manufacturers and compatibility issues with certain electrical products, not everything on our site can be shipped outside the USA and Canada.

•Electrical products designed for USA systems. All our electrical products are made to work with the USA electrical system (V110). Please double-check product specifications before buying to ensure they're compatible with your country's voltage and standards.

Please note that international orders may incur customs duties and taxes upon arrival in the destination country. Citymora is not responsible for these charges.

Shipping rates for electronics and other consumer goods are based on weight. Most international shipments reach their destination within 15-30 business days, depending on your location.

* Please note:

•We can't ship to PO Boxes.

•To ensure smooth delivery, please confirm your billing and shipping information are identical.

By following these simple guidelines, you can ensure a smooth shopping experience at citymora.com, no matter where you're located! Ready to shop? Let's get started!

Contact Us

For any shipping-related queries, feel free to reach out to our customer support team at help.citymora@gmail.com. We're here to help!

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At CityMora, we strive to ensure that our customers are delighted with their purchases. We understand that there might be occasions when you need to return a product. Please read our return policy carefully to understand how to proceed.

Return Eligibility

Products: you may request a return or replacement within 7 days of receiving the product. To be eligible for a return, the product must be in the same condition as when you received it, with the original packaging. We do not cover return shipping costs unless the product is damaged, defective, or incorrect.

Digital Products: Digital products, such as downloadable content, are non-refundable. We encourage you to review the product details carefully before purchase.

Requesting a Return

To request a return or report an issue with your order, please contact our customer support team within 7 days of receiving your product. Include the following information in your request:

•Your order number

•A detailed explanation of the issue

•Videos, Photographs, if applicable, of the issue

Refunds and Replacements

We will assess your request and provide instructions for returning the product. If your request is approved, we will process a refund to your original payment method or offer a replacement, depending on your preference and product availability.

Please note that it may take a few business days for refunds to appear on your account, depending on your financial institution.

Contact - CityMora - Checkout