NovaStar VX600 PRO Video Processor – Multi-Input 4K LED Processor with Advanced Scaling, 2.3 Million Pixel Capacity

Shipping Policy – primeledmodules.com

1. Supported Shipping Countries

We currently ship to the following countries and regions:

North America: United States, Canada

Europe: United Kingdom, Germany, Switzerland, Netherlands, France, Belgium, Norway, Sweden, Denmark

Oceania: Australia, New Zealand

East & Southeast Asia: Japan, South Korea, Singapore, Hong Kong, Malaysia, Thailand, Vietnam, Indonesia

Middle East: United Arab Emirates, Saudi Arabia, Qatar, Israel

South America: Chile, Uruguay, Argentina

Africa: South Africa, Mauritius

If your country is not listed, please contact us at info@primeledmodules.com to request a custom shipping quote. Our team will manually check shipping availability and provide you with the best rate for your destination.

2. Warehousing & Fulfillment

primeledmodules operates local warehouses in the following countries: United States, Canada, United Kingdom, Germany, Australia, Japan.

If the ordered item is in stock at a local warehouse, your order will be shipped domestically. Otherwise, it will be fulfilled from our China warehouse.

3. Shipping Fee Policy

For Key Countries with Local Warehouses

Order Amount

Shipping Method

Fee

Delivery Time

Any amount

Standard Shipping

$9.90

3–7 days

Any amount

Express Shipping (from CN)

By Weight

3–10 days

For Key Countries without Local Warehouses

Order Amount

Shipping Method

Fee

Delivery Time

Any amount

Express Shipping (from CN)

By Weight

3–10 days

For Non-Key Countries

Shipping Method

Fee

Delivery Time

Express Shipping (from CN)

By Weight

3–10 days

4. Order Processing Time

Orders are usually processed within 1–3 business days.

Once shipped, you will receive a tracking number via email.

5. Customs Duties

International shipments may be subject to import taxes, duties, and fees based on your country’s regulations.

These costs are not included in your order total and are the responsibility of the customer if applicable.

6. Return & Refund Policy

We accept returns under the following conditions:

•Return request is made within 30 days of delivery.

•Items must be unused and in original condition, with packaging intact.

•Customers must contact us first at info@primeledmodules.com to obtain return authorization.

•Return shipping costs are borne by the customer, unless the product is defective or we shipped the wrong item.

•Refunds will be returned to the original payment method within 5–10 business days after inspection.

•Original shipping fees are non-refundable.

❗ Important Notes

•Please double-check your shipping address before checkout. Primeledmodules is not responsible for delivery failures

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1. 100% Satisfaction Guarantee

We want every customer to be completely satisfied with their purchase. If you're not happy with your order, please contact us and we'll do our best to make it right. Most eligible items can be returned within 60 days.

2. 60-Day Return & Exchange Policy

Most products can be returned or exchanged within 60 days from the invoice date. All returns must be pre-authorized. Please contact us at info@primeledmodules.com before sending any returns. Unauthorized returns may be refused.

3. Return Conditions

•Products must be unused, in original packaging and condition

•All accessories, instructions, and packaging must be included

•Missing items or damaged packaging may incur up to a 15% restocking fee

•COD (Cash on Delivery) or Freight Collect returns will not be accepted

4. Exchanges

Exchanges must be requested within 60 days. We can only exchange for items of equal value. Customers are responsible for round-trip shipping costs.

5. Refund Processing

•Refunds will be issued to your original payment method within 5–7 business days after the return is received and approved

•Original shipping fees are non-refundable unless the return is due to our error

6. Non-returnable Items

•Customized or made-to-order products

•Opened or used items (e.g., SMD LED chips once opened)

•Large-volume orders, unless defective

7. International Orders

•Customers are responsible for return shipping, import/export duties, and customs clearance fees

•Returns may not be accepted in all regions due to customs restrictions

•Please contact us first to confirm return eligibility in your country

8. Google Compliance Notice

Our return policy complies with Google Merchant Center guidelines. All eligible returns are accepted within 60 days, and refunds are processed within 5–7 business days.

9. Contact Us

Email: info@primeledmodules.com Phone: +86 15073153631

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