Natt Coffee Table

Thank You for Choosing POOTOO!We are delighted to welcome you as our valued customer, and we're eager for you to experience the exceptional quality of our products. Your satisfaction is our top priority!

ORDER PROCESSING

Rest assured that each order undergoes meticulous processing, thorough verification, expert quality checks, and careful packaging within 1-7 business days.

SHIPPING TIME

Countries

Shipping Method

Cost

Shipping Time

U.S.A

Standard Shipping

Free Shipping

15-30 Business Days

Canada

Standard Shipping

Free Shipping

28-40 Business Days

Hong Kong

Express Shipping

Free Shipping

4-5 Business Days

Singapore

Express Shipping

Free Shipping

12-18 Business Days

Japan

Express Shipping

Free Shipping

8-12 Business Days

Note: We utilize local UPS, USPS, FedEx, or DHL couriers for shipping.

SHIPPING NOT AVAILABLE TO

AlaskaGuamHawaiiPuerto Rico

CUSTOMS, DUTIES, AND TAXES

Please be aware that Pootoo is not accountable for any customs duties or taxes. All fees associated with shipping are the responsibility of the customer.

SHIPMENT CONFIRMATION AND ORDER TRACKING

Upon completion of your order, you will receive an email containing your tracking number. This allows you to monitor the progress of your shipment at every stage.

THE ITEM NEVER ARRIVED (LOST IN TRANSIT)

If you have not received your purchased product, rest assured that we will promptly reissue a new, intact product for you. In the event of a lost package, we will liaise with the logistics company to ensure you receive the product you ordered.

RETURNS AND REFUNDS

We understand that circumstances may arise where you need to return a product. Our Returns and Refunds policy is designed to ensure a hassle-free process for you. Please refer to our dedicated refund policy for detailed information on the procedures to follow.

CONTACT US

Our working hours are (Mon-Fri 9 AM - 6 PM) CST. Should you have any further questions or concerns, or if there's anything we can assist you with, Please email us at service@pootoo.com for further assistance. Your satisfaction is our commitment!

Contact - POOTOO - Checkout

We want everyone to love our products as much as we do, but if for any reason you'd like to initiate a return, we're here to help.

Cancellations

If you would like to cancel your order, please email us at service@pootoo.com before your order is shipped, and we will refund you in full.If your item has already shipped, we will no longer be able to process a cancellation.

Returns

At Pootoo, customer satisfaction is our top priority, and we strive to make your shopping experience as seamless as possible. Here's our updated returns and exchanges policy:Eligibility Criteria:We accept returns for unused items in their original condition within 180 days of delivery. Please ensure the product is returned in its original packaging. Returns will not be accepted after the 180-day.Documentation Required:For a smooth return process, provide the receipt or proof of purchase. Connect with our customer service to confirm the correct return address.Evidence for Efficient Resolution:For a swift resolution, please provide photos or videos of the product to help us better understand your concerns. Our team will review your request and communicate the outcome via email within 3 business days. Upon approval, you will receive the return address.Return Shipment:Ship the item back to us using your local post office. We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim. For faster processing, provide the tracking number to our customer service team. Notes:We do not charge consumers for returns and no product restocking fees.Important NotesPlease notify us in advance before sending a return; unauthorized returns will not be accepted.The address on the package is not an approved return address unless authorized by our customer service representative.We do not offer Freight Collect (FTC) services for returned packages.Returnable/Exchangeable ItemsWe understand that circumstances may arise, and we're here to make the return or exchange process as seamless as possible. Here are the eligible scenarios for returns or exchanges:

•Unused Product: Items that are in their original condition and have not been used.

•Defective Item: Items with manufacturing defects or functional issues.

•Wrong Item Received: If you received an item different from what you ordered.

•Items Damaged in Transit: Products damaged during shipping or delivery.

•Lost or Missing Items: If your package is lost in transit or arrives with missing items.

For damaged, defective, or shipped items, we will bear the return shipping costs. In the case of lost items, we will either reship if the item is in stock or provide a refund.If you suspect shipping damage, please obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.For returns initiated by the customer for personal reasons, the customer is responsible for return shipping fees. Shipping charges for returns vary by product or carrier. We ensure a straightforward process without handling fees for returns and no product restocking fees. Your satisfaction is our priority, and we are committed to finding the best resolution for you.

Refund

Once we receive and inspect your return, we'll keep you in the loop with the following steps:Receipt Notice: Expect a receipt notice via email, confirming the safe arrival of your return.Approved Refund: We'll promptly notify you when the refund is approved, and we move swiftly to process it.Refunds for returned items will be processed within 3 business days after receiving your package. The funds will automatically be credited back to your credit card or original payment method.Please note that while we aim for a speedy process, it may take up to 10 business days for the refunded amount to reflect in your account. If you have any concerns or questions, our customer service is here to assist you. Your satisfaction is our priority.

Contact Us

Customer Support: service@pootoo.comTell: (646) 895-5562Working time: Mon-Fri 9 am-6 pm CSTAddress: C402, Building C, Huafeng International Robot Industrial Park, Hangcheng Avenue, Nanchang Community, Xixiang Street, Baoan District, Shenzhen City

Contact - POOTOO - Checkout