Multi-Level Back Stretcher

International Shipping

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

Approximate Shipping Times

(Does not include weekends or public holidays)

a) USA: approximately 3–8 business days (tracking system available)

b) Rest of the World: approximately 3–12 business days (tracking system availability varies)

Delayed delivery — in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route, and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30–60 business days.

This may especially be true during the busier holiday seasons at the year’s end (November to December months), during promotions or other instances.

Processing Time vs. Shipping Time

Please note that processing time (3–5 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4–6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.

Processing Time — in very rare instances, may take longer than the stated expected time frame. During busy times like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

Cancelling an Order

Once an order is placed, we will not be able to cancel an order if it has already been processed.

If an order is cancelled within 30 minutes before your order is PROCESSED, there is a transaction fee of $20 per each order.

If you reach out and we tell you it is processed, the order cannot be cancelled.

Please contact us as soon as possible if you’d like to cancel an order that you have just made:

📧 Email: support@livingrefine.com 📞 Phone: (323) 604-5550🏠 Address: 545 MOSSY CUP ST UNIT 612 HENDERSON, NV 89052

Contact - NestOne - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@desksanctum.com . If your return is approved, we will send you instructions on how and where to send your package.

You can always contact us for any return question at support@desksanctum.com .

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item, we will assist you with the return process and provide the appropriate next steps.

For returns that are not due to a defective, damaged, or incorrect item, including returns due to a change of mind or personal preference, the customer is responsible for the return shipping cost.

Return Packaging and Condition

Returned items must be unused, in the same condition that you received them, and in their original packaging with all accessories, manuals, tags, and components included.

Please package returned items securely for the return shipment. If a returned item is damaged due to insufficient packaging, missing original packaging, missing components, or improper handling before shipment, the refund may be reduced or denied according to our return policy.

Unauthorized Returns

Items sent back to us without first requesting and receiving return instructions will not be accepted.

Once we receive and inspect the returned item, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@desksanctum.com .

Contact - NestOne - Checkout