Back Stretcher Multi-Level Adjustable Massager

The following shipping and tax policies apply to all domestic orders.

GST (Goods and Service Tax) For all order in Australia, GST is included in the final price. The amount listed in the invoice includes 10% of GST. As for International orders, GST, VAT, Sales Tax etc are not included in the price.

Orders Processing Time:

All orders need a processing time of 2-3 business days before they are dispatched to their destination. Due to COVID-19, the processing time may increase.

Shipping Timelines Just a reminder that you will receive your order anywhere from 3-7 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorised and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. You will receive a shipping notification email that will notify you of the carrier we've used to ship your order.

Our shipping department is open Monday to Friday 9am - 5pm AEST. Shipping times may vary due to availability of merchandise. If you order items with different availability, we will ship your order in separate packages. If your order is delayed due to an unforeseeable event, we will contact you via the email address or mobile number provided for the order. Orders are not shipped on the weekends or holidays. There may be a delay in shipping if billing information is inaccurate, if billing and shipping addresses differ, or if the payment company discovers an issue. Our goal is to process and ship orders as soon as the products are ready to ship.

Our office and warehouse is closed for Victorian Public Holidays. Please plan accordingly as orders will not be shipped out on these dates. If the items are available in our warehouse, all orders are processed automatically and we are unable to expedite or delay shipping times.

Shipping Preferences Your shipping address can not be modified online. If you have a change to your shipping address after placing an order, we ask that you contact us using the Live Chat button located on the lower right corner of your screen or sending us an email to request any modifications; please note, however, that once your order has shipped, we cannot change the shipping address. Please also note, we do not ship the orders to P.O.Boxes. Our items are considered bulky and of high value, therefore, someone must be available to receive the order otherwise, a note will be left to collect your order from your nearest courier location.

Shipping Rates Australia : For our valued customers in Australia, we are offering Free Express Shipping on all orders that consist of items in our warehouse:

•Free Express Shipping on all orders (2-4 working days)

•$20 Same Day Delivery (Melbourne only)

Please note that 'same day delivery' is a new service we introduced in Melbourne only. Any order placed between 8pm and 11:59pm AEST will be shipped out the next day regardless of weekends and/or public holidays.

International : For our valued International customers in New Zealand, United States, Canada and United Kingdom, we offer Free Express Shipping on all items except the bulky items like iRelax Luxury Bath Sets (7-10 Working Days). Bulky products will have express shipping charges calculated at checkout.

Undelivered Packages If a package is undelivered and returned to our warehouse we are unable to re-ship it. Customers have to pay for the shipping cost again in order for us to schedule a delivery. All undelivered packages will be processed as a return. Please make sure you provide correct and accurate shipping address upon checkout. We do not take any responsibility for any incorrect shipping address.

Contacting Us If there are any questions regarding this Shipping & Tax you may contact us using the information below. Alternatively, you can chat with us by clicking the chat icon on the lower right side of your screen from 9am - 9pm AESTAweSplendid Pty LtdEmail: info@awe-splendid.com

Contact - iRelax® Australia - Checkout

The following return policy applies to all domestic orders only. When returning something, please follow these guidelines. For all international orders information, please click here.

Refund/Exchange In order to provide you with quality products and due to health and safety regulations we are unable to accept any of the collections for return or exchange. The items including e-gift certificates are final-sale and non-returnable / non-refundable. No refund/exchange for change of mind. However, we want you to be delighted and would never expect you to pay for a damaged or defective product, or a product that otherwise does not satisfy a consumer guarantee under the Australian Consumer Law. Please contact us if you run into any problems and we will be sure to make it right.

Bathrobe Size Please make sure you order your correct size of the bathrobe(s) from the size chart. The provided size chart is detailed from every perspective and customers can select sizes without any difficulty. Please note Bathrobes are supposed to be loose-fit so if your measurement/size shows 'Small' according to the size chart, it's safe to choose Medium size bathrobe instead. Should you have any problem choosing the right size, please feel free to chat with us or contact us using the information below.

Incorrect Delivery In the event you receive goods that you did not order or an item is missing from your order but has been invoiced, please contact us immediately (within 2 days [holidays inclusive] from date of receiving the order) at contact@i-relax.com.au and we will arrange the pick up and dispatch the correct item(s) as soon as possible. Please note items must be returned unused, unworn, unwashed and undamaged and should be in their original packaging. Packaging may include ribbon, care instructions, gift box and outer carton. Once your returned item has been processed in our warehouse, we will ship the correct order within one week, if we still have the item in stock in our warehouse. If the item is out of stock, you will be notified by email about the delivery date. You will not be charged for any return or re-shipping of the order.

Wrong Size If you have ordered a wrong size of bathrobe(s) and also received your order, please contact us immediately (within 24 hours {holidays inclusive} from date of receiving the order). Please remember items must be returned unopened, unused, unworn, unwashed and undamaged and should be in their original packaging. Packaging may include ribbon, care instructions, gift box and outer carton. Once your returned item has been processed in our warehouse, we will ship the correct order within one week, if we still have the item in stock in our warehouse. If the item is out of stock, you will be notified by email about the delivery date. Please note that we have to charge you the return shipping and re-shipping cost.

Ordered by Mistake In case you have placed the wrong size order and haven't received a notification of your order being shipped, please contact us immediately (within 24 hours of placing the order) and we will be happy to make the changes in our system so that you will receive a correct size.

Opened and Tested If you have opened and tried the wrong size and would like to make an exchange. Unfortunately, any wrong sized orders can only be returned and exchanged to the correct sizes if the item is unused, undamaged and unopened. If this is not the case, then no return/no exchange policy will apply. Please check the correct size before making a purchase.

Penalty In the unlikely event that the returned item is not according to the terms & conditions mentioned above, you will be charged 50% of the invoice value as restocking fee plus return & re-shipping charges to ship the correct size.

Contact - iRelax® Australia - Checkout